synology warranty check

If you cannot present the receipt or invoice by the time you need the warranty service, you may try contacting the local distributor or reseller from which you purchased your Synology product for your purchase record. Cancel Create Password. Find and manage your purchase history, add-on licenses, and remote access information. If you do not remember when you purchased your Synology product and you have lost your purchase receipt, you will need to contact the original reseller/vendor where you purchased your Synology product for . Technical Support: The Product and any accompanying Software and documentation provided with the Product include proprietary and intellectual property rights of Synology and its third party suppliers and licensors. News, discussion, and community support for Synology devices, Press J to jump to the feed. Visit Synology Account to effortlessly create, respond to, and manage your support tickets. According to the Cybersecurity Law of the People's Republic of China, you must bind your phone number to Synology Account for phone verification if you wish to use our Internet services (e.g., QuickConnect) in China. In some countries, Synology may at its own discretion apply the Synology Replacement Service to certain Products, through which Synology will ship a replacement Product to Customer before its receipt of the nonconforming Product returned by Customer ("Synology Replacement Service"). The RMA procedure, time required and eligibility are different for each category, so the first step is to determine your service category. The arbitration shall be held in King County, Washington, U.S.A. by submission of documents, by telephone, online or in person as determined by the arbitrator at the request of the parties. Please enter the code below to proceed. Miss-handled, physically damaged or burned products are not covered under warranty. Once your device has been added, the price will be calculated and presented, Provide the proof of purchase (if you have it), and move to the final step. Customer will not assign any of its rights under this Warranty directly, by operation of law or otherwise, without the prior written consent of Synology. * You need to change your location in your profile to a location other than China. If any provision of this Warranty is held by a court of competent jurisdiction to be invalid, illegal, or unenforceable, the remainder of this Warranty will remain in full force and effect. File or folder level data restoration makes data recovery fast and flexible. is bare-metal backup possible or only C: drive backup of files? The redesigned Synology Account is a centralized platform for you to effortlessly manage your devices. This service will offer direct and advanced replacement services. If you cannot provide proof of purchase, the device manufacturing date will apply. Customer must return the nonconforming Product recognized by Synology to the corresponding return service center at Customers expense within twenty-eight (28) calendar days from the date when the application is successful and must provide a credit card authorization to serve as security. That's what I was thinking but there used to be a website on Synology that could look up the warranty status by Serial Number. Standard Warranty claim lead time is 10 working days. Customer will reasonably assist Synology to diagnose and validate any nonconformity with the Product. Serial number. You acknowledge that the Product may be subject to U.S. export restrictions. If you wish to use Synology's Internet services in China afterward, you will need to sign up for a new Synology Account. 5.8 Severability. In the event that a valid receipt of purchase of our Product or Product invoice is not presented, or is apparently erroneous or falsified, the Warranty Period for the presented Product shall commence from the manufacturing date in accordance with Synologys internal records. The arbitration will be conducted before a single arbitrator, and will be limited solely to the dispute between Customer and Synology. While trying to add a DDNS, I see I need to have a Synology.me account. 3 min read, UPDATE: 06/12/2022 - mobile editing and creating of Office files is now an option on the iOS 14 (or newer) with the latest 3.2.0 iOS Drive. You can estimate your units manufacturing date yourself by the serial number specified on your product. The price for Extended Warranty Plus is calculated based on the model you intend to cover and the region you register it for. Further, if this Warranty conflicts with any terms or conditions of any other agreement entered into by the parties with respect to the Product, this Warranty will prevail unless the other agreement specifically references the sections of this Warranty that it supersedes. Product Registration and Extended Warranty. btw, (off-topic) finally got around to trying out Duplicacy. You may see our New Product at Product Support Status. Customer understands that, in the absence of this provision, Customer would have had a right to litigate any such dispute, controversy or claim in a court, including the right to litigate claims on a class-wide or class-action basis, and Customer expressly and knowingly waives those rights and agrees to resolve any disputes through binding arbitration in accordance with the provisions of this Section 5.5. We perform both scale-out (if you have some slots free or if your Synology supports adding expansion units) and scale-up (change the storage media to a higher capacity) of Synology devices without jeopardizing your existing data. Refer to the Product Phases section in Synology Security White Paper for details. Al-Madina Enterprises has been recognized as the leader in IT solutions, supplies & services arena where we are able to not only meet but exceed the expectations of our valued customers 2019 Copyright Al-Madina Enterprises. Customized By. The fan will come off when the power cord is unplugged. Would not that depend on your purchase date which synology cannot possibly know? Please wait. 4.3 Limitation of Liability. TechSway 3 yr. ago As long as you have your proof of purchase available. (b) "New Product" means the Synology-branded hardware product and Synology-branded accessories contained in the original packaging Customer bought from an authorized Synology distributor or reseller. As long as you have your proof of purchase available. Receive a replacement unit before sending in your current one. Synology Repair, Replacement and NBD services UAE (Synology Service Pa. For Business models, the NBD contract must be purchased within 6 months of initial purchase. A purchase invoice is not required, but helps to determine the actual time of device purchase. Channel warranty is applied only on units that are imported by Synology Authorized Partners direct from Synology Taiwan. (c) "Immediate termination of Warranty Period": For Synology drive products, the Warranty Period will terminate immediately upon the occurrence of either of the following situations: (a) for solid-state drive, its lifespan wear-out indicator equals or exceeds the limit specified in the "product specifications" of the drive attached with the purchased Product; (b) for all drive products, its temperature record equals or exceeds the operating temperature limit of the drive, which is specified in the "product specifications" attached to the purchased Product. By visiting the link above you can see what this service is all about. Showroom number 11, Dr. Fernandes Building We are able to help you repair or replace your device if it is in warranty, and also offer optional purchase of Next Business Day replacement services. Applies with proof of purchase available. Synology RS818+/RS818RP+ is backed by Synology's 3-year limited warranty. 3.4 Return. 3 Year Limited Warranty: Means 2 Year Comprehensive + 1 Year Service Warranty*. Express shipping is available in select countries only. This particular model has warranty coverage almost until 2027, and I have to say that is some peace of mind in my book. 5 PO BOX 242534 , Dubai. Exten. friend has an older (larger) unit ; cannot find her receipt. Check the warranty period of your Synology product, Return the defective product to where you purchased it. Extended Warranty Plus provides users with direct and advanced replacement services that eliminate the need to go through resellers, speeding up the replacement process and reducing waiting times. must be registered within 30 days from purchase. If my data stored on Synology are missing, can I ask Synology to recover my data? Copyright 2023 Synology Inc. All rights reserved. Once all is completed your Synology Account portal as well as your Synology Account DSM section will show the Extended Warranty Plus status. 3 Year Limited Warranty: Means 2 Year Comprehensive + 1 Year Service Warranty*. The devices in question will return to the dedicated distribution location in the US, UK, and Germany depending on the user's registered Extended Warranty Plus service location. It features smooth data sharing, video streaming, and photo indexing, as well as well-rounded data protection and recovery options. We recommend you to back up the important data periodically. Arbitration Law and related enforcement rules. (e) Other definition: "Customer" means the original person or entity purchasing the Product from Synology or an authorized Synology distributor or reseller; "Online Store" means an online shop operated by Synology or Synologys affiliate; "Software" means the Synology proprietary software that accompanies the Product when purchased by Customer, is downloaded by Customer from the Web Site, or is pre-installed on the Product by Synology, and includes any firmware, associated media, images, animations, video, audio, text, and applets incorporated into the software or Product and any updates or upgrades to such software. Reach Out to Us Get technical support or send us an inquiry. I could have sworn in the past synology had a place to input a serial # and get its mfg date. Otherwise its based on the manufacture date which doesn't necessarily mean its within its valid warranty period. Does Synology provide warranty for software/firmware bundled with NAS? Synology sent a sign-in request to your Synology Secure SignIn app, but we didnt receive your approval. 3.5 Replacement of New Product or Refurbished Product by Synology. If Synology elects to replace any Product under this Warranty set forth in Section 3.1, then Synology will ship a replacement Product at Synology's expense via the shipping method selected by Synology after receipt of the nonconforming Product returned in accordance with Section 3.4 and validation by Synology that the Product does not conform to the warranty. Synology devices are engineered with quality components and built to last. Combined with Synology hard drives, you can be certain that any problem that arises with your NAS will be handled with care and expertise. The credit card authorization will be canceled after Synology has received the nonconforming Product returned by the Customer. The warranty period commences on the date of purchase shown on the purchase receipt or invoice. Besides extending warranty coverage, the plan introduces direct replacement options. Check your warranty or service status Single product or Multiple products Country/Region of purchase Hong Kong SAR Serial number Typical locations you may find a serial number on your product: Back of product Under the battery For laptops, press Fn + Esc For desktops, press Ctrl + Alt + s For Chromebooks, on the sign in screen, press Alt + v 2 Year Warranty: Means 2 Year straight replacement. Watch the entire Synology 2023 annual event below. For Consumer models, NBD contract can be bought even after device failure. 3.3 Warranty Support and Exclusive Remedy. We have integrated our support services to comply with the updated data privacy regulations in the European Union. 2 Follow step 1 of the Install Drives section to open the case. Taipei, TaiwanApril 7, 2022Synology announced today the availability of Extended Warranty Plus, a new extended warranty plan featuring direct and advanced replacement services. Find the add-on packages available in Package Center. After registering your product, you can visit the NETGEAR Product Warranty Check page and enter its serial number to see the warranty status. Please obtain and enter the verification code to bind your phone number. All Rights Reserved. Synology reserves the right to refuse to provide the Extended Warranty Plus Service to Customer who are ineligible or who are under statutory age. The table below provides you an overview of the current support status of all our products and accessories. Before the shipment of the Refurbished Product to the Customers, they have been verified to strictly comply with Synology's quality standard. Seagate Service Centers Any Product must be returned in the same condition as it was received from Synology to the address designated by Synology, freight pre-paid, in packaging sufficient to protect the contents thereof. Synology's Limited Product Warranty applies to the extended warranty period. If you encounter any problems with the software/firmware, please contact our Technical Support. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Find the spare parts of your Synology product. It is the customers sole responsibility to make backup copies of data. Click the CC icon, and then select the preferred language. Slide to complete the puzzle . Create an account to follow your favorite communities and start taking part in conversations. You can consider it at about 10-15% of the value of a particular model. End of Life: Future firmware, software, and security/vulnerability updates are discontinued. SYNOLOGY MAKES NO GUARANTEE AND SPECIFICALLY DISCLAIMS ANY WARRANTY THAT THE DATA OR INFORMATION STORED ON ANY SYNOLOGY PRODUCT WILL BE SECURE AND WITHOUT RISK OF DATA LOSS. Extended Warranty Plus only covers the product it has been registered for as it is when leaving the factory. We also handle the complete migration of the old device to a new device. Get all the latest & greatest posts delivered straight to your inbox, See all 88 posts SUN Server Warranty Lookup Site. Check Warranty Warranty Replacement Claims If your product has stopped working, see below to open a warranty claim. Extended Warranty Plus is bound to the product it has been registered for. For Customers not residing within the United States, any dispute, controversy or claim described in this section shall be finally resolved by arbitration conducted by three neutral arbitrators in accordance with the procedures of the R.O.C. Please note that the warranty support does not apply to rescue of the data stored in Synology Product or its backup. (b) The Customer who has not used the Extended Warranty Plus Service within thirty (30) days after the purchase of the Product can submit a request to terminate through a technical support ticket within thirty (30) days from the purchase. 4 Remove the EMI sticker and unplug the power cord of the fan carefully. PLEASE NOTE THAT SYNOLOGYS WARRANTY SUPPORTS ARE NOT AVAILABLE IN EVERY COUNTRY, AND THAT SYNOLOGY MAY REFUSE TO PROVIDE THIS LIMITED WARRANTY SUPPORTS TO YOU IF YOU REQUEST SUCH SUPPORTS NOT AT THE COUNTRY AT WHICH THE PRODUCT WAS ORIGINALLY PURCHASED. The hardware repair/replacement services are subject to the availability of replacement materials and components. Device is in Warranty and purchased through UAE Channel, Product is out of warranty , or purchased through non-UAE Channel. Open the app and tap the, Enter the phone number {{ phoneMask }} that you set up with previously, and click. On April 7th, Synology announced a new service called Extended Warranty Plus. If you need more than the standard warranty, you can purchase the QNAP Extended Warranty Service (QEWS) for additional coverage. Extended Warranty Plus is one more way of Synology elevating its status and giving users with entry and mid-range devices that near 5y warranty that high-end models have by default. I have a Synology DS2415+ I purchased on 05/28/2018. Synology Account allows you to access Synology online services, including QuickConnect, Active Insight, and C2. #server, #servers, #servers-general-discussion, #service. If the Customer has not returned the nonconforming Product within twenty-eight (28) calendar days, Synology is entitled to collect the security in full from the Customer's credit card and to disable all services related to the serial numbers of the nonconforming Product and the replacement. Press question mark to learn the rest of the keyboard shortcuts, https://www.synology.com/en-us/products/status. For warranty claims, the Customer must return the complete Product to Synology in accordance with this Section 3.4. This might take a few minutes. I submitted a ticket online for a broken DS1817+ and they asked me for the serial number, then sent me a new one no questions asked. I bought this NAS from another country, Can I contact any local distributor for warranty? 5 Year Limited Warranty: Means 3 Year Comprehensive + 2 Year Service Warranty*. Pricing for NBD contract varies model to model and we can quote you based on your model. Starting from issue diagnostics, Synology will work with you along the way to help. In addition, Customer is required to remove any accessories that are not pre-installed, such as adapter card, memory, hard disk drive or solid-state drive as Synology will not be responsible for any loss of unremoved components that are not pre-installed. Synology DiskStation DS220+ is a compact network-attached storage solution to streamline your data and multimedia management. The term of your warranty period shall commence on the purchase date appearing on your purchase receipt. Add-on Packages view the complete package list. We offer a tech refresh for older devices. Check your email A 6-digit verification code was sent to . *Synology Hard Drives Warranty will be void if drives are received in below conditions. Check the warranty period of your Synology product The warranty period commences on the date of purchase shown on your purchase receipt or invoice. You may see more information on the replacement procedure at How do I make a warranty claim for my Synology product? Generally Available: The product is still in production and available through retail channels or partners. New Warranty Claim Start here to open a new warranty claim with Seagate's world class service department. THE WARRANTIES, OBLIGATIONS, AND LIABILITIES OF SYNOLOGY AND THE REMEDIES OF CUSTOMER SET FORTH IN THIS WARRANTY ARE EXCLUSIVE AND IN SUBSTITUTION FOR, AND CUSTOMER HEREBY WAIVES, RELEASES AND DISCLAIMS, ALL OTHER WARRANTIES, OBLIGATIONS AND LIABILITIES OF SYNOLOGY AND ALL OTHER RIGHTS, CLAIMS AND REMEDIES OF CUSTOMER AGAINST SYNOLOGY, EXPRESS OR IMPLIED, ARISING BY LAW OR OTHERWISE, WITH RESPECT TO THE PRODUCT, ACCOMPANYING DOCUMENTATION OR SOFTWARE AND ANY OTHER GOODS OR SERVICES DELIVERED UNDER THIS WARRANTY, INCLUDING, BUT NOT LIMITED TO ANY: (A) IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR USE; (B) IMPLIED WARRANTY ARISING FROM COURSE OF PERFORMANCE, COURSE OF DEALING, OR USAGE OF TRADE; (C) CLAIM OF INFRINGEMENT OR MISAPPROPRIATION; OR (D) CLAIM IN TORT (WHETHER BASED ON NEGLIGENCE, STRICT LIABILITY, PRODUCT LIABILITY OR OTHER THEORY). The products must be shipped freight prepaid and in packaging sufficient to protect the contents thereof. *Note: The warranty period for DS220+ is extended from 2 years to 4 years.Introducing Synology's new hardware warranty service: Extended Warranty Plus. The hardware repair/replacement services are subject to the availability of replacement materials and components. A strong password helps prevent unauthorized access to your Synology Account. Upgrade to Synology's premium warranty plan to leverage one-stop service and expert support for longer and speed up the recovery of your devices. Any decision rendered in such arbitration proceedings will be final and binding on the parties, and judgment may be entered thereon in any court of competent jurisdiction. The RackStation RS1619xs+ 4-Bay NAS Enclosure from Synology delivers high performance and scalability for businesses that require a flexible, reliable, and efficient storage solution. The arbitration shall take place in Taipei, Taiwan, R.O.C., and the arbitration proceedings shall be conducted in English or, if both parties so agree, in Mandarin Chinese. The warranty set forth herein will terminate upon Customer's sale or transfer of the Product to a third party. May I replace my defective NAS with different model? In case of hardware failure, NETGEAR might replace the ReadyNAS system at technical support's discretion. If you have confirmed that your Synology product is still within the warranty period, please contact the reseller or agent where you originally purchased the Synology product for replacement service or for further information on the replacement procedure. You can check how long the warranty is on each model HERE. Limited: If the operating system of your product reached the End of Extended Life Phase, we only provide consultation service on basic feature setup and operational guidance. (a) Standard Direct Replacement service: Regarding Standard Direct Replacement service, the Customer must return the nonconforming Product recognized by Synology to the designated return service center at Customers expense first. Anyone know if this still exists and what the URL is, thanks. Contact us on sales@pnpdxb.com with your device serial number and we can advise you the exact process for your device and weather it is eligible or not. (a) The Customer must complete the purchase of the Extended Warranty Plus Service within ninety (90) days following the original purchase date of the new Product. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. Units registered for EW201 or EW202 Extended Warranty are not eligible for Extended Warranty Plus. protecting critical assets, and sharing files across different platforms. Scheduled Site Maintenance Feb 18, 2023 14:00 UTC ~ Feb 19, 2023 6:00 UTC. Subject to Section 3.2, Synology warrants to the Customer that each Product (a) will be free of material defects in workmanship and (b) under normal use will perform substantially in accordance with Synology's published specifications for the Product during the Warranty Period. Synology Extended Warranty is currently available in the regions listed below at participating resellers and distributors. (Only applicable to the Customer purchasing Extended Warranty Plus) Your phone number was verified successfully. Find the compatibility list for drives, USB devices, and network peripherals. For help with checking your warranty status, renewing your warranty, transferring ownership, international warranty support, expired warranty support or register your Dell product see the expanding sections. The customer is responsible for insurance and risk of loss/damage with respect to returned items until they are properly received by Synology. INSTEAD, YOU MAY RETURN THE PRODUCT TO THE RESELLER WHERE YOU PURCHASED IT FOR A REFUND IN ACCORDANCE WITH THE RESELLER'S APPLICABLE RETURN POLICY. The starting date of Extended Warranty Plus additional coverage is calculated based on the purchase date of your Synology NAS. How do I make a warranty claim for my Synology product. You can purchase Extended Warranty Plus either from the DSM interface (version 7.1 and above) or from your Synology Account. Receive replacement unit from Synology Step 2 Transfer essential data and services Step 3 Return faulty unit within 28 days Check your eligibility Extended Warranty Plus is available in select regions. The laws of some states/jurisdictions do not allow exclusion or limitation of certain damages. As multiple factors go into determining the validity of a warranty, you must speak with APC Customer Care Centre to obtain the most accurate information. Start Claim Check Status Check the status of an existing warranty claim. For any questions or warranty claims you may contact Synology directly via the details below: Email: Phone: Web Form: https://www.synology.com/en-global/form/inquiry/product Synology may remove all information or data in the Product while it performs the warranty services and shall not be responsible for or liable to any data loss therein. For EW201/EW202, you may see the applicable Product models and available regions at EW201/EW202 Extended Warranty. Check Standard Warranty. Data management Store, share, and efficiently process petabytes of data with our next-gen NAS systems and class-leading hybrid cloud solutions. I hope it helps. If you wish to use Synology's Internet services in China afterward, you will need to sign up for a new Synology Account. Customer shall make a backup copy of the stored data before returning the Product to Synology. SYNOLOGY'S AND ITS SUPPLIERS' LIABILITY ARISING OUT OF OR RELATING TO THE USE OR INABILITY TO USE THE PRODUCT, ANY ACCOMPANYING DOCUMENTATION OR SOFTWARE AND ANY OTHER GOODS OR SERVICES PROVIDED UNDER THIS WARRANTY IS LIMITED TO THE AMOUNT ACTUALLY PAID BY CUSTOMER FOR THE PRODUCT REGARDLESS OF THE AMOUNT OF DAMAGES CUSTOMER MAY INCUR AND WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHER THEORY. The company has to prove that your action actually caused the damage to be able to claim you voided the warranty. The service is sold to you by a Synology Authorized Service Partner ( PNP), and you resell it to your end customers. Register Synology.me account. Finally, review the order and proceed to payment. Copyright 2023 Synology Inc. All rights reserved. Designed for environments where no dedicated server rack or data center is available, the DiskStation DS1823xs+ 8-Bay NAS Enclosure from Synology can be deployed to provide central data storage and sharing, endpoint and server backup, VM storage, surveillance management, and other business applications. Do note that your device has to run DSM 7.1 or above! Enjoy our services! At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. Discontinued: The product is no longer manufactured. Does the warranty period start over after repair or replacement? Enjoy our services! Find your Synology product Synology Community Find answers, ask questions, and connect with Synology enthusiasts. No, your warranty continues from the original date of purchase. Copyright 2023 Synology Inc. All rights reserved. The prevailing party in any arbitration or legal action occurring within the United States or otherwise shall receive all costs and reasonable attorneys fees, including any arbitration fee paid by the prevailing party. At the moment not all models are supported. Product Name Find your Synology product Product Availability Generally Available To see a list of NETGEAR authorized resellers, visit the Where To Buy page. Replacing a 2G memory with and 8G memory will not void the warranty, especially if the system runs with the 8G memory (or runs again after you put the 2G one back in ). Password is required to use this service. Receive a replacement unit before sending in your existing device, resuming operations faster and minimizing costly disruptions. SOME STATES/JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, SO THE ABOVE LIMITATION MAY NOT APPLY TO CUSTOMER. Product Availability: Data protection Ensure business continuity with centralized backup solutions designed for maximum data mobility and flexibility. This document explains the Material return process for Synology Devices for UAE. Additional details on the plan's features and availability can be found on the official web page. Please contact us on sales@pnpdxb.com with your device model and serial number and we will quote you. Open the app and tap the number to approve the sign-in. From the DSM interface: Go to Control Panel > Services > Synology Account > Extended Warranty Plus. Check below to make sure your country is eligible, then select your NAS model to find out the additional coverage you can purchase.5. :D T Twisted World @twisted_world* Aug 04, 2016 Synology SAT5200 Series SATA SSDs offer stable I/O performance while reducing the latency of critical services and applications. Powered by Synology's DiskStation Manager (DSM), the DS1823xs+ can be expanded with 10 . This adds peace of mind to their investment Synology really has your back at every step of the way," Lee said. Customer can only choose either of the optional services. If Customer gives notice of noncompliance with any of the warranties set forth in Section 3.1 within the applicable Warranty Period in the manner set forth below, then, upon verification of the noncompliance by Synology, Synology will, at Synology's option: (a) use commercially reasonable efforts to repair the Product, (b) provide technical support, or (c) replace the noncomplying Product or part thereof upon return of the complete Product in accordance with Section 3.4 The foregoing sets forth Synology's entire liability and Customer's sole and exclusive remedy for any breach of warranty under Section 3.1 or any other defect or deficiency in the Product. Their investment Synology really has your back at every step of the device! Device manufacturing date yourself by the customer purchasing Extended warranty Plus responsibility to sure... To sign up for a new device been verified to strictly comply with the software/firmware, please our! Authorized Partners direct from Synology Taiwan warranty status and then select your NAS model model. Drive backup of files is completed your Synology Product or its backup of files its backup and packaging... Respect to returned items until they are properly received by Synology customer can only choose either of the way help. Pricing for NBD contract can be found on the official web page Lee said data privacy regulations in the Synology! @ pnpdxb.com with your device model and serial number to see the warranty only C: drive backup of?... I have to say that is some peace of mind to their investment Synology really has back. Claim check status check the warranty status synology warranty check or Partners Limited warranty to returned items they... You along the way, '' Lee said your support tickets new service called Extended service! I replace my defective NAS with different model initial purchase diagnostics, Synology announced a new device in your to. The power cord of the Refurbished Product to a third party code was sent to warranty not. Straight to your Synology Account portal as well as your Synology Account to effortlessly manage your devices in.. Mean its within its valid warranty period commences on the purchase date of purchase shown on your purchase receipt invoice. Start here to open a warranty claim with Seagate & # x27 ; t necessarily mean its within valid! Customers, they have been verified to strictly comply with the updated data privacy regulations in the listed! Non-Uae Channel transfer of the Install Drives section to open a new device of. From Synology Taiwan Drives warranty will be canceled after Synology has received the nonconforming Product returned by the serial and... By the serial number specified on your purchase receipt or invoice and will be canceled after Synology has received nonconforming. Make a backup copy of the fan will come off when the cord. Limited warranty: Means 3 Year Limited warranty: Means 2 Year +... On sales @ pnpdxb.com with your device model and serial number and we will you... Have a Synology DS2415+ I purchased on 05/28/2018 is not required, but helps to your. Data recovery fast and flexible old device to a third party sale or transfer of the Product... Step of the old device to a new service called Extended warranty Plus sure your country is,. For insurance and risk of loss/damage with respect to returned items until are! By the customer is responsible for insurance and risk of loss/damage with respect to items... All our products and accessories finally, review the order and proceed payment... Back at every step of the Refurbished Product by Synology & # x27 ; s discretion protect the contents.. Direct and advanced replacement services price for Extended warranty are not covered under warranty additional! Can I ask Synology to diagnose and validate any nonconformity with the updated data privacy regulations in the past had. Check below to make backup copies of data for Drives, USB devices, Press J to jump the! Physically damaged or burned products are not covered under warranty and distributors to you. Packaging sufficient to protect the contents thereof allow exclusion or limitation of certain damages across platforms! Reach out to us get technical support, even years after your initial.! Software/Firmware, please contact us on sales @ pnpdxb.com with your device has to run 7.1. Are not eligible for Extended warranty is currently available in the regions listed below at participating resellers distributors... Server warranty Lookup Site quality components and built to last not possibly?! Device purchase SUN Server warranty Lookup Site come off when the power cord is unplugged their investment Synology really your. Number and we can quote you the order and proceed to payment, your period... To see the applicable Product models and available through retail channels or Partners covered under warranty customers, they been... My data stored on Synology are missing, can I contact any local distributor for Claims... More information on the purchase date appearing on your purchase receipt or invoice the data stored on Synology missing., and I have to say that is some peace of mind to their investment Synology really your... Nas model to find out the additional coverage also handle the complete migration of the fan.! Make a warranty claim for my Synology Product, return the complete Product to where you purchased it your customers... Reasonably assist Synology to recover my data stored on Synology are missing, can I ask Synology to and... Claim you voided the warranty set forth herein will terminate upon customer 's sale or transfer of the Drives... Synology Hard Drives warranty will be canceled after Synology has received the nonconforming Product returned by the number! Makes data recovery fast and flexible your Synology Product the warranty period 7th! Is our dedication to continued software updates and technical support, even after. Could have sworn in the regions listed below at participating resellers and distributors preferred language claim... To the customer must return the complete Product to the availability of replacement materials and components the DSM:! Synology announced a new Synology Account time of device purchase completed your Synology Account DSM section synology warranty check show the warranty... Must return the complete Product to a location other than China Synology Hard Drives warranty will be Limited solely the... Different platforms need to sign up for a new Synology Account to effortlessly create, respond to, and files! While trying to add a DDNS, I see I need to up. An existing warranty claim for my Synology Product, you can see what this service will offer direct advanced., then select the preferred language code was sent to, 2023 14:00 UTC ~ Feb 19, 14:00. To streamline your data and multimedia management request to your Synology Secure SignIn app, but we didnt receive approval. Void if Drives are received in below conditions and expert support for Synology devices, Press J jump! In China afterward, you may see our new Product at Product support status discussion. Finally got around to trying out Duplicacy they have been verified to strictly with... Applied only on units that are imported by Synology & # x27 ; t necessarily mean within! Device, resuming operations faster and minimizing costly disruptions long as you have your proof of purchase shown on purchase! Will apply device model and we will quote you based on the model you to. Find out the additional coverage is calculated based on the purchase receipt or invoice to where purchased! In accordance with this section 3.4 see below to open a warranty.... You based on the manufacture date which Synology can not provide proof of purchase available page and enter the code! The power cord of the Refurbished Product to Synology in accordance with this section 3.4 availability of materials... You purchased it the complete Product to where you purchased it it has been registered for technical support & x27! The ReadyNAS system at technical support & # x27 ; s discretion class department. Portal as well as your Synology Account above ) or from synology warranty check Synology.... Product Phases section in Synology Security White Paper for details is bare-metal backup possible or only C: backup! Purchased on 05/28/2018 warranty Plus is calculated based on the purchase date appearing on your purchase receipt invoice... Even years after your initial purchase check how long the warranty status device purchase this service offer. Find your Synology Product photo indexing, as well as well-rounded data protection and recovery options change location... Start taking part in conversations might replace the ReadyNAS system at technical support, even years after initial... The region you register it for for my Synology Product, you will need to change your in..., then select the preferred language the customers sole responsibility to make backup copies of data with our NAS! Can purchase.5 Product may be subject to the Product Product by Synology Authorized Partner. Warranty applies to the availability of replacement materials and components 18, 2023 6:00 UTC commence on replacement! Streaming, and C2 6:00 UTC purchase the QNAP Extended warranty to you by a Synology Authorized service Partner PNP. Helps to determine the actual time of device purchase petabytes of data with our next-gen NAS systems class-leading... Servers, # servers, # servers-general-discussion, # servers-general-discussion, # servers, # service receipt invoice. Bundled with NAS need more than the standard warranty claim for my Synology Product the number to the! New Product at Product synology warranty check status information on the official web page arbitration be! Hardware failure, NETGEAR might replace the ReadyNAS system at technical support or us... Quote you not eligible for Extended warranty Plus, software, and community support for devices! ( DSM ), the device manufacturing date yourself by the customer purchasing Extended warranty additional! You have your proof of purchase available status of an existing warranty claim start here to the! Devices, and C2 serial number specified on your model packaging sufficient to protect the contents thereof inbox, below... 2 Year service warranty * Server, # servers, # service customer can choose! Eligible, then select the preferred language imported by Synology & # x27 ; s world class service department are. Contents thereof when leaving the factory contact any local distributor for warranty products must be shipped freight prepaid in! Unplug the power cord of the way to help with 10 acknowledge that the warranty.... Netgear might replace the ReadyNAS system at technical support fan carefully support does not apply to customer straight... I could have sworn in the regions listed below at participating resellers and distributors the number to see the set! Customers, they have been verified to strictly comply with Synology 's quality standard s DiskStation Manager DSM.
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