Any such items in your possession on embarkation shall immediately be surrendered to the ship's Master. (2) The above information must be provided at the time of booking a flight inclusive holiday with NCL or, if not provided at the time of booking, immediately on request. Where we cannot do so, the transfer may be cancelled as referred to above. Vaccination and other health requirements/recommendations are subject to change at any time for any destination, including at short or no notice. The ESTA website can be found at https://esta.cbp.dhs.gov/esta. (1) Insurance has been arranged with International Passenger Protection Ltd. via Liberty Mutual Insurance Europe SE, Luxembourg to provide the protection referred to in this paragraph in the unlikely event that the arrangements shown on your confirmation cannot be provided as a result of the insolvency of NCL (Bahamas) Ltd. for bookings made in a country which is a member of the European Economic Area (which is all EU member states together with Norway, Iceland and Liechtenstein), plus includes cover for the additional countries of Monaco and Gibraltar. (2) Where back to back (combined) cruises (more than one cruise in consecutive order) are booked, a deposit will be required for each cruise. The payment shall be calculated on the basis of the damage suffered, shall be made within 15 days and shall not be less than 21.000 Euros (approximately 18,400 as at 22 June 2018) in the event of death. Those suppliers provide these services in accordance with their own terms and conditions. Cruise Cancelled by Norwegian. (2) We will provide assistance on https://www.ncl.com/case-submission or you can contact our Guest Services Department at 0800 0310 2121. When making any payment, we will deduct any amount which you have received or are entitled to receive from the airline for the complaint or claim in question. Restricted Air flights cannot be changed after confirmation so a 100% cancellation charge together with the full cost of booking another flight will apply. If payment is not made as required, we are entitled to treat your booking as cancelled and to levy cancellation charges as set out in clause 8 below. In this situation, we will refund all monies you have paid to us within the period prescribed by the legislation applicable at the relevant time from the effective date of cancellation (see clause 10(1)d) but will have no further or other liability to you including in respect of compensation or any costs or expenses you incur or have incurred as a result. You must not bring on board any intoxicating liquors or beverages or any drugs. You must be self-sufficient or must travel with a companion able to provide any assistance needed during the holiday. The applicable details of all shore excursions (including departure times) are subject to change and excursions may on occasions be cancelled. Please consult the Directive as incorporated into the local law of your country of residence and for more information on your rights under this Directive please see the link https://eur-lex.europa.eu/legal-content/EN/TXT/?uri=CELEX%3A32015L2302. Group passenger policies may differ. Liability of the carrier can be reduced, in part or entirely, if he proves that the death of or personal injury to a passenger or the loss of or damage to his luggage was caused or contributed to by the fault or neglect of the passenger. You must also promptly advise us if any reduced mobility, medical condition or disability which may affect your holiday develops after your booking has been confirmed. Flight details should be provided when booking your transfer. They are arranged and provided by operators who are wholly independent of us. Fares published are guideline prices, may be subject to change at any time and are subject to availability. Under these circumstances, the Guest shall not be entitled to a refund or compensation of any kind. (2) Where services or goods are provided on board the ship, payment must be made before you disembark. (3) Please read your policy details carefully and take them with you on holiday. If your cruise is cancelled by Norwegian or boarding is delayed by three (3) days or more and you elect not to sail on the delayed voyage, you are entitled to a refund of the amount paid to Norwegian within 180 days, or an optional Future Cruise Credit ("FCC"). Information is also available from the National Travel Health Network and Centre www.travelhealthpro.org.uk and on www.nhs.uk/livewell/travelhealth or your local EU governmental website. (iv) the period within which you must inform us of your decision and what will happen if you dont do so (this period will depend on how quickly we need your response). In cases of quarantine of the ship involving detention of guests, each Guest must bear all risk and expense thereby caused and will be charged for food and accommodation during the period of detention, payable day by day, if maintained on board the ship, and for all other quarantine fees and expenses assessed or incurred in respect of the Guest. Under these circumstances, the Guest shall not be entitled to a refund or compensation of any kind. Some of these terms and conditions may limit or exclude the supplier's liability to you, often in accordance with applicable international conventions or regulations (see clause 12(5)). c. Guest agrees that we may use facial recognition technology to facilitate and expedite Guests embarkation and/or debarkation and for health and safety purposes, as further described in our privacy policy. In this situation, the Guest(s) concerned will be required to leave the ship or, if applicable other accommodation or service. Such deviation shall not give rise to any liability on our part and shall not represent a significant change to the holiday. In case Cruisetours packages are confirmed, following cancellation charges will apply: * Applies to 1st to 8th person, children and infants (6) All transfer times provided are an estimate only based on the most direct route between the airport and port and assume no delays will be encountered. Where applicable, the Regulation and the Athens Convention apply to the cruise element of your holiday as well as the process of getting on or off the ship concerned in accordance with the provisions of the Athens Convention ("course of carriage"). Minors under 21 not travelling with both parents into Canada must have in their possession a notarised letter, which includes the actual dates of travel and signatures of both parents, indicating the name of the person(s) with whom the minor is travelling, and granting them permission to escort the minor. Name changes and departure date changes are considered reservation cancellations and are subject to the above cancellation fees. The most we will have to pay you for that claim or that part of a claim if we are found liable to you on any basis is limited to the most we or the carrier concerned would have to pay under the international convention or EU regulation which applies to the flight or claim in question (for example, the Warsaw Convention as amended or unamended and the Montreal Convention for international travel by air and/or for airlines with an operating licence granted by an EU country, the EC Regulation on Air Carrier Liability No 889/2002 for national and international travel by air). Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. All sums you receive or are entitled to receive from the airline concerned by virtue of these Regulations represent the full amount of your entitlement to compensation or any other payment arising from such cancellation, delay, downgrading or denied boarding. Such circumstances will usually include (whether actual or threatened) war, riot, civil unrest, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions (including hurricanes), epidemics, fire and closure or restriction of airspace, airports and ports. Guest further agrees that any type of photograph or recording, in any audio or video format, of the Guest, other guests, crewmembers, independent contractors, concessionaires, guest entertainers or any other third party onboard any of Carrier's vessels or depicting said vessels, their design, equipment or any other feature or part of said vessels, shall not be used by Guest for any commercial purpose, or other financial gain, personal or otherwise, including but not limited to in any media format or broadcast, or for any other use without the express written consent of Carrier. Expectant mothers in or over their 24th week of pregnancy, at the time of sailing, cannot travel on board the ship. For additional information regarding our use of Guest's likeness, including use of facial recognition technology, please refer to the Personal Data and Privacy Section below. (2) If any individual Guest wishes to transfer their individual booking to another person (introduced by you), you may do so provided the person to whom you wish to transfer your individual booking satisfies all conditions which form part of your contract with us. Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. Changes from air/sea packages to cruise-only and name changes for more than one passenger are considered rebookings and cancellation fees apply. We are the carrier for the purposes of the Regulation and the Athens Convention. Some airlines restrict the accumulation and/or use of frequent flyer miles in conjunction with the fares we use. Transfers will depart from the airport or the port, as applicable, at a notified time from a designated departure point. You must purchase your travel insurance policy within 14 days of making full payment for your holiday at latest but you are recommended to do so before or at the time of booking. Should you need to do so, the party leader (who must be at least 18 - for itineraries that begin or end in North America or China or include ports of call in North America or China the minimum age requirement is 21 years) must immediately telephone us on 0800 0310 2121 during normal working hours. However, for voyages that have 3 or more consecutive days at sea, the infant must be at least 12 months old at time of sailing. (5) Infants sailing on board a Norwegian vessel must be at least six months of age at the time of sailing. Then they have the gall to not allow you to cancel without huge cancellation fees. For all other claims, if we are found liable to you on any basis, the maximum amount we will have to pay you is three times the total cost of your holiday (excluding any insurance premiums or amendment / cancellation charges) paid by or on behalf of the person(s) affected in total. But I am wondering if anyone has received a refund for a cruise that NCL cancelled from March until June, 2020 and you went on line a requested a refund instead of FCC. Celebrity Cruises: 30 business days. (2) For cruise only bookings, transfers may be booked at the same time as your cruise or at a later date but as they are subject to availability, you are recommended to book them as soon as possible. With the Gem's canceled sailing, Norwegian has canceled sailings on 12 ships total due to the current COVID-19 surge - that means the majority of ships in Norwegian's fleet have faced. Each Guest may bring on board two pieces of baggage, with each piece weighing a maximum of 20 KG. Partial refunds are not allowed. All information is believed correct at time of publication but is subject to change. We do not check the extent or adequacy of the cover provided by any insurance policies. Subject to these Terms and Conditions, we do not limit or exclude our liability for death or personal injury arising from our negligence. Additionally we cannot accept liability for any losses or expenses relating to any business. Norwegian Cruise Line canceled the remainder of the Norwegian Escape sailing that was scheduled to end Saturday after the vessel collided with the channel bed in Puerto Plata in the Dominican. *A redress number is a number which passengers who have previously encountered misidentification when flying or attempting to fly in or to the United States can apply for in the US so as to avoid future problems. Details should be available from your doctor / travel clinic. (2) A binding contract between us will come into existence when we confirm your booking and provide a reservation number to you if booking direct or your travel agent receives confirmation of your booking and a reservation number from us by any means or your booking is confirmed by our website. Your tour operator will be responsible for the proper performance of the contracted services subject to and in accordance with their terms and conditions and you will also be bound by the applicable obligations and limits set out in these Terms and Conditions of carriage. Guests requiring the use of a wheelchair must provide their own as any wheelchairs available on the vessel are for emergency use only. Alternatively, you may notify the travel agent through whom you made your booking of your cancellation. Where we are only able to inform you of the likely carrier(s) at the time of booking, we will inform you of the identity of the actual carrier(s) as soon as we become aware of this. Suspended Sailings - Refund Request. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to obtain and carry all required documentation or to otherwise comply with all applicable requirements (including health / COVID-19 related ones). (3) Your attention is drawn to clause 2 - Public Health, COVID-19 Policies and Procedures, Understanding the Risks. Shore excursions are capacity controlled on a first come first served basis. June 22, 2021. The Guest understands and agrees that if, after boarding, and even if the Guest has fully complied with all COVID-19 Policies and Procedures, the Guest tests positive for COVID-19 or exhibits signs or symptoms of COVID-19, we may disembark, refuse re-boarding after a shore excursion, or quarantine a Guest as well as members of the Guests travelling party, or take other steps which we determine, in our sole discretion, are necessary under the circumstances to protect the health and well-being of others. The notice in writing need not be given if the condition of the luggage has at the time of its receipt been the subject of joint survey or inspection. Guests are advised that standard cabins are not designed to be barrier free and wheelchair accessible. (1) Should you wish to make any changes to your confirmed holiday, you must notify us as soon as possible and in any event more than 30 days before departure except as set out below in relation to a transfer. Disabled Guests and Guests with reduced mobility may, however, bring their registered assistance dog with them provided they comply with all applicable requirements (including any imposed by the Guest's country of residence or your airline). Please visit http://www.gov.uk/foreign-travel-advice or your local EU government website for further details. Cabin luggage is luggage which the passenger has in his cabin or otherwise in his possession, custody or control. The applicable cancellation charge for Restricted Air flights will be confirmed at time of booking. In accordance with the Athens Convention, we cannot therefore accept liability for the loss of or damage to any valuables you bring on holiday with you. If you do not arrive to embark on time at any port or place then we shall have no liability in respect of the consequences. For a shipping incident, the passenger has a right to compensation from the carrier or the carrier's insurance provider of up to 250,000 SDR (approximately 266,000 or 304.000 as at 22 June 2018) in any event, with the exception of circumstances beyond the carrier's control (i.e. For the convenience and comfort of such Guests, they are strongly encouraged to bring a collapsible wheelchair. Any proceedings must be issued within the maximum time limit specified by the Athens Convention. Transfers will usually be provided on a coach but we reserve the right to substitute any other type of vehicle at our discretion including a mini bus or taxi. If you cannot do so when requested (which may be at any stage including during your online check in) and we cancel your booking, cancellation charges as shown in clause 8 will be applied. Additionally, unless otherwise specified at the time of booking, fares do not include travel insurance, drinks, service charges, gratuities relating to services, hotel meals, shore excursions, connecting regional flights (unless booked with us at the same time as you make your cruise booking), personal expenses, dining at certain on-board restaurants and any other item not expressly included in the fare. * This payment will only be refundable in the event that we cancel your reservation or you do so in circumstances where you are entitled to a full refund. Copies of the relevant parts of these terms and conditions are available on request from us or the supplier concerned. Unavoidable and extraordinary circumstances also include COVID-19 or other communicable disease/illness and their impact, such as travel restrictions and the measures and other action being taken by governments, public authorities and businesses to control and manage its effects. Some airlines will allow pre-assigned seating requests only once the ticket has been issued and may make an additional charge for this service. Requests for refunds must be submitted in writing to Norwegian Cruise Line. We have no liability for any luggage or personal possessions carried or intended to be carried on any transfer (including, without limitation, for any loss, damage or theft of or from the same). Subject to availability, you can generally book places on advertised shore excursions in advance or you may register for these on-line. In the event of any conflict between our COVID-19 Policies and Procedures described herein and those described at www.ncl.com/sail-safe, the website policies and procedures shall prevail. Writing to Norwegian cruise Line not do so, the Guest shall not represent a change... Applicable, at the time of sailing where services or goods are provided board... 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