A few seconds later, the USB-C one goes to Power Save Mode and remains there a random amount of time (many minutes, could be hours). When NUC is not used for a longer period of time the HDMI display will not wake. It looks like a combination problem of the NUC11 and the Asus monitors. BIOS0029 For me it looks like NUC11TN is doing some unwanted processing to image that you cannot change from the settings. Bios was updated just recently. I have two Lenovo L27m-28 monitors connected to my NUC8i7BEH. No idea what this is. You may re-send via your If you're after a Linux machine, you want to know if the NUC 12 (and newer variants) support Linux. Select Selective suspend in the menu and set the value to DISABLED. When both monitors are connected to both HDMI outputs I noticed that the monitor connected to HDMI can output a resolution of 2560x1440 while HDMI 2 can only output a maximum resolution of 1920x1080. Open the application and select "Everything" click on "Scan" to see the system and device information. See Intels Global Human Rights Principles. You certainly be fine with 16GB RAM for 4K resolutions for normal desktop and video playback use. Yes, I tried 8280 and also 8322 with the same results. When both monitors are connected to both HDMI outputs I noticed that the monitor connected to HDMI can output a resolution of 2560x1440 while HDMI 2 can only output a maximum resolution of 1920x1080. As mentioned earlier I have ordered a Thunderbold 3 to Displayport cable. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Here is the "Contact us link" (click on "Support for Intel Products > Intel NUC"). So the nuc only can do 2560x1440 on HDMI 1 and only max. Get the latest in performance with 12th Gen Intel Core processors, plus dual-channel memory and large storage capacity. Mine definitely keeps chirping and I can't swear but I'm pretty sure it was not this loud when I got mine last month. Thank you for posting on the Intel communities. The NUC can do 2560x1440 (or higher) on both HDMI outputs when connected to 4K monitors. Mine give 4K@60Hzfrom either HDMI as well as from USB-C. We run dual display and it typically is the thunderbolt port that causes issues, but not always making me think it is something related to the broader graphic functionality of the NUC. If the refresh rate isnt optimal or is too low, flickering, lagging or other issues can occur. Let's see what will happen then. Thank you very much for your response and for your patience in this matter. You can use the links below to find the drivers: To check the adapter driver version and manufacturer available on your computer, use these steps: Once you complete the steps, use the above links to find, download, and install the correct driver. By default, Intel SSU will take you to the "Summary View. However, it's a good idea to use the above steps to ensure the driver installs correctly. This is the USB C port closer to the 12-20V DC Input Jack. To think, years ago, having dual monitor displays was a big deal on a desktop PC; now, we have small boxes capable of doing more. Thanks for the explenation. When I connect the USB-C monitor, it becomes Monitor 1, and the HDMI becomes Monitor 2. Installed 8336 and the behavior is exactly the same. The USB-C one when powered on, make the first, connected via HDMI, start flickering. He has an IT background with professional certifications from Microsoft, Cisco, and CompTIA, and he's a recognized member of the Microsoft MVP community. Is is not very loud and it is depending of power options. Click on "Next",save the report and attach it to your response. Select the display (wireless monitor, TV, or PC with Miracast support) from the list. // Your costs and results may vary. If there is no Radeon Graphics Driver installed, do the following steps: Uninstall the current graphics driver Install the Radeon* Graphics Driver for Intel NUC Kit NUC8i7HNK. To be honest I will not return it if I get the change because i'm still very happy with my NUC alto I can not select the highest possible resolution on HDMI 2. The problem is when I have the two connected at the same time. I get a mail from the company were I have ordered this cable and they told me that the cable will be shipped to me on Wednesday so hopefully I will have the cable on Thurday. This could be a workaround, the problem is that sometimes it takes a long time to get back Monitor 1 in that state. Are you using USB-C-to-DP adapter (plus DP cable) or USB-C-to-DP cable? I want to confirm some information about your issue. Any help and pointers are highly appreciated. i Used to use my TV as a monitor, i connected to the tv using HDMI to HDMI it was working perfectly. Unfortenitly still the same problem, HDMI 1 max resolution 2560x1440 (max spec monitor), HDMI 2 max resolution 1920x1080 (prefered setting). They can both handle a resolution of 2560x1440. for a basic account. Some of the computer specs are below. It is not very loud but I can hear it from my normal position in silent room from arms length away from it when fan is running very low (I have adjusted it to make it quieter). If so, when did the issue start happening? 5) Attached files with one and two monitors connected. Intel technologies may require enabled hardware, software or service activation. 6.4- To attach a file, you must click the Attach option on the bottom left-hand corner of the response box. D) Setting issue, it is trying to send 120hz signal to both screens but monitor 2 is not responding due to 120Hz refresh rate. I will proceed to check the issue internally with the Nuc department and come back soon with more details. Make sure that you'reusing good quality cables and also that the cable is in good working condition. In the meantime, we will also review this further and we will be posting back as soon as more information is available. I can only recommend that you reach out to our contact center via phone to explore other alternatives to resolve this issue, I dont think more troubleshooting would do any difference at this point. Check the system information in the log. If you sign in, click. The reason why I k now this for sure is because i plugged in another 16Gb so I have a total of 32Gb now. thunderbolt causes a lot of problems with display frequently (every 3 days) flickering. I'm out of ideas. 3- Uninstall the Intel Graphics driver. 3. By signing in, you agree to our Terms of Service. Is the issue happening since the first day that you set up this configuration (Intel NUC + 2 ASUS* monitors)? Under settings you have to enter the admin password, find the settings for single and dual display. B) Hardware issue, I.E one of the port is broken. If you experience any problems connecting an external monitor, there are many things you can do to troubleshoot and resolve this issue without calling technical support. Hi, I had such a great response from the team here so posting another one. Thank you for posting on the Intel communities. 4- What video resolutions, refresh rate, and Display Mode (Clone or Extended) are you using? I will post back as soon as I have more information. If possible: Check with the display or television manufacturer's support knowledge base to see if there are known issues. Not only because of its excellent performance for gaming and workloads, but it also includes multiple DisplayPort and HDMI ports and is perfect for multi-monitor setups. profile. To have more information about your issue, such as BIOS, drivers, and Operating system version, please provide me with the Intel System Support Utility (Intel SSU), Download the Intel SSU (https://www.intel.com/content/www/us/en/download/18377/25293/intel-system-support-utility-for-window), Open the application and click "Scan" to see the system and device information. Why? If the device has a custom driver provided by the computer manufacturer, consider that manufacturers (for example, HP, Dell, Acer, Microsoft, and many others) usually modify the original drivers for their desktops and laptops. for a basic account. 8- Once the latest driver has been installed, enable the internet connection again. The problem happens from day 1, somewehre in March. Content Type Change ports if the monitor and graphics card have different ports. I would be grateful if you could look into this matter and provide insight on how to move this forward. Look Lenovo's way to find out. Here I noticed something very strange. now that i have the 2 monitors. HDMI1 was not working as far as I could see. Forgot your Intelusername Intel Graphics Driver Version: 24.20.100.6194, Information on how to set up dual monitors on Intel NUC kits (NUC8i7HNK or NUC8i7HVK). Our issue is when using an Electron app similar to the one that you use in your sample project, and it's when Electron starts without the device having an HDMI cable connected, then it can't detect the HDMI cable. Download and install theIntel Management Engine Driver. Please make sure that you select your appropriate region and make reference to case number 4708030. We will review this feedback internally with our team and we will be posting back if there is any new information to share here in the thread. Is it possible that a component is resonating? // No product or component can be absolutely secure. Also still when changing quantization to 0-255 range and making sure monitors is also 0-255 there are much more gradient banding in many situations, for example opening up Windows 11 Store and looking at ads that keeping changing on the screen. Am I right? 6- AReport for Intel Graphics Driversfollowing the steps on the link. No worries, please take your time and when you are ready to test with the Thunderbolt cable feel free to post the outcome of the test. If Windows 11 isn't detecting an external monitor, use this guide to troubleshoot and fix the problem. Are you able to select "2560x1440" if choosing lower refresh rates? EreskiFebruary 20, 2020, 6:35pm #28 Hi. On MAX it is hard to hear from normal use distance but OFF making it possible to detect. Thank you@Jean_Intel. The only way to get it working is to connect the USB-C Monitor, wait a few minutes, and then run "System Support Utility.exe". 6.3- To save your scan, click Next and click Save. You will see a setting to swap screens mistakenotmy 1 yr. ago In my experience this is always because the touch panel (front of room display) is not being recognized. Also it is absolute nonsense that you would need 4-8GB VRAM for 1440p! For example:if flickering occurs when using 4K, try lowering theresolution to 1080p (1920x1080) for testing purposes. If you require a response, contact support. I connecten 2 Asus monitors to the NUC, both are exactly the same. Please provide details. In this case, you should check the manufacturer support website to download and install a more recent version (if available). Radeon Graphics Driver is the primary graphics driver needed to use the Intel NUC Kits NUC8i7HNK and NUC8i7HVK. Select the newer graphics driver to install on Windows 11. You will receive a verification email shortly. In my case only 1 Monitor can do 2560x1440, the second one (HDMI 2) can not go higher then 1920x1080. This may be a compatibility related issue with these particular monitors brand/model but we cannot determine that without extensive testing. Same issue, Monitor 2 (HDMI) starts blinking and Monitor 1 (USB-C) goes to power save mode. // Intel is committed to respecting human rights and avoiding complicity in human rights abuses. The Intel sign-in experience is changing in February to support enhanced security controls. having similar issues using Intel NUC running Win10 with 2 external monitors. I have started a new thread here if you would like to track:NUC 2nd Monitor Waking issues - Intel Communities. Just to make sure, if you connect only a single monitor to the HDMI* port # 2, are you still unable to select resolution 2560x1440? https://www.intel.com/content/www/us/en/support/articles/000005636/intel-nuc.html. EM "I have also put in a "USB Disk" and that did work I.E I could access my files. profile. Intel technologies may require enabled hardware, software or service activation. ExpressVPN: The best VPN available right now (opens in new tab). Sign in here. i recently bought 2 monitors for my intel nuc 8i5beh, which where Dell U2412M. Many Windows 10 updates and Intel updates later, the problem still happens. To update the graphics driver, use these steps: Once you complete the steps, Windows Update will download and install the graphics driver, fixing the external monitor's detection problem. Also for some reason Intel provided drivers allow you to change color depth from 8 to 10 or 12 bits but selecting any higher than 8 bit causes screen to start blinking and you have no way to change back, it does not even ask you to confirm if that worked but changes it right away causing you need to force power down machine and start in fail safe mode to change it back to 8 bit. You can adjust the refresh rate in the. Reviewing the recent posts, we noticed that LeonWaksman recommended installing the Graphics driver version 30.0.101.1191, which is the latest customized Intel Graphics DCH Driver for Intel NUC. If you sign in, click, Sorry, you must verify to complete this action. Any monitor connected to the right USB-C does not send a signal to the Monitor. Or am I wrong? Try the Online Multiple Display Configuration wizard for setting up multiple display.See how to connect multiple displays to other Intel NUC configurations. D) Setting issue, it is trying to send 120hz signal to both screens but monitor 2 is not responding due to 120Hz refresh rate. For example exactly the same situations on the same monitor using another machine (older i5 with Intel HD graphics 530 from Asus mainboard) does have smooth Lagom Gradient test and nearly none banding in Windows Store. Things that I've tried that have not worked: We use 3 different versions of the ASUS Pro Art series: I have seen many dead end forums for this where the resolutions are only workarounds, I am hoping to avoid this kind of solution as it does not work in a corporate environment. However, it is important to say that we as a community are not involved or have visibility in the warranty local process. This means if you have a branded computer, also known as an Original Equipment Manufacturer (OEM) computer, that has a custom graphics card driver, you may lose any custom configurations made by the manufacturer. You may re-send via your, Intel Connectivity Research Program (Private), oneAPI Registration, Download, Licensing and Installation, Intel Trusted Execution Technology (Intel TXT), Intel QuickAssist Technology (Intel QAT), Gaming on Intel Processors with Intel Graphics, https://www.intel.com/content/www/us/en/download/19303/bios-update-becfl357.html, NUC 2nd Monitor Waking issues - Intel Communities. On any Windows 11 computer, adding one, two, or more monitors allows you to expand the desktop canvas to improve your multitasking experience when working with various apps at the same time, and it's even a great way to enhance your gaming experience. But as always when you want something quickly it will take a bit longer :(. https://www.intel.com/content/dam/support/us/en/documents/intel-nuc/NUC11TN_TechProdSpec.pdf, I'm not an expert but what I read in the Intel NUC documentation is that you can connect up to 4 monitors with a maximum resolution of 3840x2160, see https://www.intel.com/content/www/us/en/support/articles/000059049/intel-nuc.html. It would be better to test with two identical monitors. PS: Cables are brand new and has been tested and works perfectly fine! I will reach out to the email associated with your account, please, attached the SSU report to your email response. 1440P display requires 4GB-8GB of VRAM. i bought usb-c to display port, and hdmi to display port It is easy to see if using test pattern like Lagom LCD test Gradient (banding) test pattern. 000031497, Last Reviewed Since saterday I have a Intel NUC11TNH-7 with 16Gig of RAM. Scroll down and click . ", To save your scan: click on "Next"; then "Save.". We are not getting any flickering or other issues with the displays. I noticed that 8336 is now available but I will wait for your reply. However, checking the two latest Intel SSU reports, we noticed the system is actually running the latest generic graphics driver "30.0.101.1340". Since saterday I have a Intel NUC11TNH-7 with 16Gig of RAM. I've just bought a NUC11PAHi7 and I'm new to NUCs. 3- Are you using straight-through connections with a single cable (HDMI-to-HDMI, USB-C to USB-C or DisplayPort)? I can hear mine chirping in silent room from arms length away even when FAN is running around 1000-1500rpm. I had this with one of my desktop PCs. https://1drv.ms/v/s!Ahjvh5d0MhNShnrbPX-acVxHEjhy?e=ZhcjTJ. Intel technologies may require enabled hardware, software or service activation. There are not other monitor drivers available. So is it only one "Graphic Thunderbolt port which is suppose to work? This NUC has 2 HDMI's outputs and 2 Thunderbold outputs. Instead of smooth black to white, you can notice carefully looking at image near the brightest end there is actually slim brighter bar (it is physically about from 15mm from the right side if actual pattern width on the screen is about 170-180mm). I would say that might be other "Setup" programs would do the trick but I didn't waste time trying to find one. B) Hardware issue, I.E one of the port is broken. All postings and use of the content on this site are subject to Intel.com Terms of Use. orpassword? If you must replace your graphics card, the RTX 3080 is a great option. Both monitors can handle a resolution of 2560x1440. Yesterday I bought brand new cables with no adapters, I.E USB-C to DP. This means that this option would only be applicable on setups with more than two monitors. I have a feeling mine was not this loud when I got it just recently last month. Is this a new device? HDMI1 can output 2560x1440 while HDMI2 can not go higher then 1920x1080. By signing in, you agree to our Terms of Service. 6.1- Download the Intel SSU and save the application on your computer. BUILT IN - ARTICLE INTRO SECOND COMPONENT, Introducing 4th Gen Intel Xeon Scalable Processors, Intel System Support Utility for Windows, Radeon* Graphics Driver for Intel NUC Kit NUC8i7HNK, Intel HD Graphics Driver for Intel NUC Kit NUC8i7HNK, Online Multiple Display Configuration wizard. Sign in here. never had similar issues . The USB-C one when powered on, make the first, connected via HDMI, start flickering. https://www.amazon.co.uk/gp/product/B09J2F57VV/ref=ppx_yo_dt_b_asin_title_o01_s00?ie=UTF8&th=1. By default, Intel SSU will take you to the "Summary View". 6- Also, please run the Intel System Support Utility (Intel SSU) and attach the report to this thread to gather more details about your system. So is it only one `` Graphic thunderbolt port which is suppose to work department and come back with. Display.See how to move this forward on this site are subject to Intel.com of., 2020, 6:35pm # 28 hi 2560x1440, the RTX 3080 is great! Usb C port closer to the NUC only can do 2560x1440 on 1... Mine was not working as far as i have started a new thread here intel nuc dual monitor issues. Thunderbold 3 to Displayport cable where Dell U2412M closer to the TV using HDMI to HDMI it working... Left-Hand corner of the port is broken the steps on the link had such a great.. Pc with Miracast support ) from the team here so posting another.. Then `` save. `` have also intel nuc dual monitor issues in a `` USB Disk '' and did. Me it looks like a combination problem of the port is broken Intel Products > NUC... Number 4708030 ( wireless Monitor, it becomes Monitor 1 ( USB-C ) to. Base to see if there are known issues file, you agree to our Terms of use i to... Starts blinking and Monitor 1 ( USB-C ) goes to power save Mode 've! I noticed that 8336 is now available but i will post back as soon as i could my... With 16Gig of RAM download and install a more recent version ( if available.! Another 16GB so i have the two connected at the same time Monitor Waking issues - Communities! Monitors brand/model but we can not determine that without extensive testing Attached with! The attach option on the link two identical monitors ( USB-C ) to! Monitors brand/model but we can not go higher then 1920x1080 select Selective suspend the... Only max select `` Everything '' click on `` scan '' to the! Enable the internet connection again 8i5beh, which where Dell U2412M longer: ( large storage capacity a single (... Not wake while HDMI2 can not determine that without extensive testing with particular. For sure is because i plugged in another 16GB so i have two Lenovo L27m-28 monitors connected 've... Next and click save. `` Intel Communities is running around 1000-1500rpm a long time to get back Monitor in. In that state a total of 32Gb now ) can not go then... Better to test with two identical monitors HDMI 1 and only max warranty local.. `` scan '' to see the system and device information so the NUC can. Card, the second one ( HDMI ) starts blinking and Monitor 1 that. Select your appropriate region and make reference to case number 4708030 connection again Monitor to. Appropriate region and make reference to case number 4708030 of power options as! Will reach out to the Monitor and graphics card, the RTX 3080 is great... Loud and it is hard to hear from normal use distance but OFF making it possible to.. With two identical monitors a community are not getting any flickering or other issues can.... Nuc Kits NUC8i7HNK and NUC8i7HVK mine was not this loud when i connect the USB-C when... Please, Attached the SSU report to your email response but we can not go higher 1920x1080... Lenovo L27m-28 monitors connected to the email associated with your account, please, Attached the SSU report your., TV, or PC with Miracast support ) from the team here so posting another one SSU to! One `` Graphic thunderbolt port which is suppose to work outputs and 2 Thunderbold outputs Summary View '' DISABLED... Usb-C-To-Dp cable if there are known issues graphics driver needed to use the sign-in. ( click on `` intel nuc dual monitor issues '', save the application on your computer Intel NUC11TNH-7 with 16Gig of.! Primary graphics driver needed to use the Intel sign-in experience is changing in February to support enhanced controls... A total of 32Gb now posting another one to ensure the driver installs correctly matter provide... Only 1 Monitor can do 2560x1440 ( or higher ) on both HDMI outputs when connected to 4K.... Is changing in February to support enhanced security controls, Attached the SSU report to your email response is great. Soon as i have also put in a `` USB Disk '' that. Rights abuses was not working as far as i could see using USB-C-to-DP adapter ( DP... Vpn available right now ( opens in new tab ) silent room from length. While HDMI2 can not change from the settings em `` i have a Intel NUC11TNH-7 16Gig! Resolutions for normal desktop and video playback use take a bit longer: ( the value DISABLED. That without extensive testing desktop PCs first day that you set up this configuration ( Intel NUC Kits NUC8i7HNK NUC8i7HVK... Areport for Intel graphics Driversfollowing the steps on the link to use the SSU! Community are not getting any flickering or other issues can occur try the multiple! Still happens power options department and come back soon with more than two connected! Hardware issue, I.E one of the port is broken that you'reusing good quality cables and also 8322 the... 2560X1440, the RTX 3080 is a great option with 12th Gen Intel Core processors, dual-channel! Bit longer: ( you select your appropriate region and make reference to case number 4708030 perfectly... Will post back as soon as i have also put in a USB. And the behavior is exactly the same, when did the issue happening! Same issue, Monitor 2 Intel Products > Intel NUC '' ) of options! Multiple display configuration wizard for setting up multiple display.See how to connect multiple to. As always when you want something quickly it will take a bit longer: ( and. With 16Gig of RAM so posting another one wireless Monitor, use this guide to troubleshoot fix! 2 ) can not change from the settings for single and dual display tested and perfectly! Configuration wizard for setting up multiple display.See how to move this forward new! Using 4K, try lowering theresolution to 1080p ( 1920x1080 ) for testing purposes for normal and. Application and select `` 2560x1440 '' if choosing lower refresh rates change ports the. Needed to use the Intel NUC running Win10 with 2 external monitors somewehre in March Monitor., Sorry, you must click the attach option on the bottom left-hand corner the... Reason why i k now this for sure is because i plugged in another 16GB so have! You would need 4-8GB VRAM for 1440p signal to the 12-20V DC Input Jack monitors. Your account, please, Attached the SSU report to your response and your. Get back Monitor 1 ( USB-C ) goes to power save Mode doing some unwanted processing to image you! Report and attach it to your email response to ensure the driver installs correctly Terms of.! Everything '' click on `` Next '' ; then `` save. `` that you'reusing good cables. Not change from the list 1 ( USB-C ) goes to power save Mode use above... Your response and for your patience in this matter and provide insight on how to move forward!, connected via HDMI, start flickering the RTX 3080 is a great response from the list support. Asus * monitors ) the above steps to ensure the driver installs correctly ( HDMI )... The attach option on the bottom left-hand corner of the port is broken intel nuc dual monitor issues option on the bottom corner! Must replace your graphics card, the problem happens from day 1, somewehre in March, software or activation... Hdmi intel nuc dual monitor issues ) can not go higher then 1920x1080 could access my files Asus monitors ( if available ) was... It looks like NUC11TN is doing some unwanted processing to image that you like... Some information about your issue card, the RTX 3080 is a great.. 2560X1440 while HDMI2 can not go higher then 1920x1080 new tab ) Thunderbold to! 2020, 6:35pm # 28 hi 6- AReport for Intel Products > Intel NUC '' ), somewehre March... Connect the USB-C one when powered on, make the first, connected via HDMI, start flickering the... Depending of power options issues - Intel Communities hard to hear from normal use distance but OFF it... Scan '' to see if there are known issues and that did work I.E i see. But i will reach out to the Monitor and graphics card have different.! Identical monitors bought brand new and has been installed, enable the internet connection again component can be secure... I have a Intel NUC11TNH-7 with 16Gig of RAM tab ) Extended ) are you using USB-C-to-DP (... To get back Monitor 1 ( USB-C ) goes to power save Mode a more recent version ( if )... At the same soon as i could access my files for single and dual display good quality and! Second one ( HDMI 2 ) can not change from the list one and two monitors starts and. As soon as i could access my files is n't detecting an external Monitor, it is depending of options... Involved or have visibility in the warranty local process 2560x1440 ( or higher on... To download and install a more recent version ( if available ) sometimes it takes long... For 4K resolutions for normal desktop and video playback use a great option tried... Also put in a `` USB Disk '' and that did work I.E i could.! Loud and it is hard to hear from normal use distance but OFF making possible.
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