Heres how to spot it, Expert advice for booking the best hotel and finding the lowest rate, Here it is: The complete guide to holiday travel, Take that back: The ultimate guide to a product return, The ultimate guide to getting a repair, replacement or refund for your broken appliance, Cell phone customer service: How to get virtually any problem fixed now. What is the Viking cancellation policy? Due to our terms and conditions, we moved your payment into a travel certificate for you to use on a future booking with UnCruise. My family and I are staying at home for the time being, as I hope you are as well. rep. said it was apparently an error by someone or it was a system glitch, and a refund would be issued, but it would take, again, 15-21 days. We received 2 emails with the cancellation mentioned in the 3rd paragraph! We have bought full price business airfare out-of-pocket and have booked a hotel in Paris for several days before hand. But they refuse, offering a credit instead. When the coronavirus pandemic flared up, Viking informed me that it would allow postponement of our trip for up to two years. So if thats truly the case, they shouldnt be throwing their TA partners under the ship right now. In that spirit, we have made the decision to extend our temporary suspension of operations through June 30, 2020. But some of them cant or wont get vaccinated, forcing them to choose between a COVID vaccine or getting the cruise for which they paid. Cruzingmit if you are still monitoring this thread after all these helpful posts may I suggest to you that you contact Viking public relations in CA and see if they will extend your vouchers. 0144983-8, PB . True, it wasnt UnCruises fault but that doesnt matter. She lost her engagement ring in a rental car. Let's say you paid $1000 for a cruise, and the cruise line will charge 25% if you cancel between 90 and 75 days prior to your sail date, returning $750 back to you. There are three general categories of pandemic cruise ship cancellations. Then COVID hit. Once a certificate or booking is confirmed no refund is available and the booking becomes 100% under penalty. We had a fully booked and paid for Budpest Amsterdam river cruise in the spring of 2021. Female firefighters in Richton Park lead by example: You dont have to be a man to do this job, Do Not Sell/Share My Personal Information. Two days later, Fedex Ex knocks on the door with separate letters for me and my wife containing checks for SBC connected with the cancelled cruise. Even if your scheduled travel is months away, you might be weighing your options. I feel we have become one large Viking family of 500,000 guests each year and 10,000 employees. I believe the letter from our CEO Dan Blanchard explained this. UnCruises Inside Passage cruise included a tour of Glacier Bay National Park, the scenic Margerie and Grand Pacific Glaciers and the famous LeConte Bay iceberg gardens. We couldnt find anything either. Due to this, our resources have been stretched. CC Help Jenn You chose door No. I think Viking is ignoring refund requests. Like you,we were stuck dealing with our plane tickets just 8 days out, as well as post cruise hotel and the car service booked to get us to the cruise from LHR. Covid broke out and was raging in the area and around the world. please contact our team at Elliott Advocacy through this form. And many travel service providers seem to be working to address concerns about upcoming trips. And it goes way beyond Alaska. 75% of total price. Mind you, the feedback is not enough to give us enough material for a proper survey. 19952023, The Independent Traveler, Inc. CC Help Jenn Today, many insurance policies will cover COVID infections of passengers, so if West had gotten sick before his cruise, he might have been able to file a claim. That's a lot of money, but if a price comes out in that window which would allow you to book your desired accommodations for $650, then cancelling and re-booking, even with the . Andersen asked specifically where in the terms and conditions it showed he should be charged the single supplement. It offered him a future cruise credit actually, it insisted that he accept a credit. I will watch this summer to see what deals they have out.. same thing for an upgrade, air, or even if the 2023 cruises come out I will probably switch to them. Lastly, you now complain that you can't use your vouchers because you refuse to comply with Viking's (long standing) vax requirements. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. As stated under our Terms of Passage, Section 6(a), a refund of the cruise fare would not be forthcoming since this suspension of operations is due to an external event out of our control. You pulled off a minor miracle, he says. Whose $4000 did they keep? All rights reserved (About Us). Heres our complete guide to travel insurance. The review process will be expedited as soon as we are able. Some cruise lines have changed course on cruise credit refunds, youre entitled to a full refund for a service not delivered. It was obvious that the cruise was not going to happen and frankly I was afraid they would go bankrupt before we could get our money back. Please provide the details of how many days prior to the cruise you cancelled, as based on your posts to date, Viking have actually been very generous in providing vouchers in lieu of the cancellation fee. Booking number 7141933 Yazmin Hope and Libby Gallagher 1. 2 1/2 weeks later, refund is still "being processed." The hotel can't provide a refund to the consumer by way of giving them hotel loyalty points, unless the consumer chooses to accept this instead. You will get personalized refund information based on . Stay Safe Stay HealthySent from my iPad using Forums. Wheres my $15,194? Disgusted that on top of the fact they can cancel with such short notice and no penalties, they continue to hold onto our money. Returns>> Fast refund 100% Money Back Guarantee. Select the activity tab on Cash App's home screen. Viking, also called Norseman or Northman, member of the Scandinavian seafaring warriors who raided and colonized wide areas of Europe from the 9th to the 11th century and whose disruptive influence profoundly affected European history. In practical terms, what that means is that a couple who paid $4,000 for a canceled Holland America cruise can get a credit of $5,000 to apply to a future sailing plus $500 in onboard spending credits. There was no vaccination requirement when they booked their cruise, and probably none when they booked the 4/21 cruise. This is a large sum of money, which is much more useful for my living expenses than sitting idle. We also had a quick refund from Viking. what did terry christensen do. Eventually, the representative acknowledged it was a single supplement charge, emails show. For additional flexibility, if you are unable to use your voucher, we will automatically send you a refund equal to the original amount paid to Viking after the voucher expires. West received the money and is grateful for the help. Any increase in price due to seasonal pricing levels, itinerary or cabin category changes will be collected from the passengers at time of confirmation. And they want a refund. Tough old world. And now its past the deadline to request a refund. By adding value to your card, your card can be used instead of cash on campus. I had heard that there was one on the planet. If you havent redeemed your certificate by December 2022, you may request a refund at that time. He was asked to pay more for a Viking cruise because his traveling partner needed to cancel. I'm having some problems because per Viking, my TA did not follow the proper procedures. Please subscribe now and support the local journalism YOU rely on and trust. 2023 Advance Local Media LLC. If you need help with a coronavirus-related refund, please contact me. Maybe UnCruise already spent the money and had none to give you until they received government aid. Issuing a refund is not difficult for a company to do; in fact its a single click on most electronic payment gateways. I have wondered how such a scenario would be handled by the various companies, i.e. If available, send the item to the manufacturer for repair. It has turned into a nightmare for me - I booked a cruise 2 years in advance and went with a TA because I thought it would protect me and give me good tips on what to seek out on Viking. We reviewed Andersens letters and emails to Viking, and we asked the company to review his complaint. Can a cruise line really turn your cash into expiring credits? 2. Interesting. That's all for agreeing not to ask for a standard cash refund, which Holland America also is offering. Check out our directory. Del Mar College is proud to offer eRefunds, a new disbursement and refund system designed to better serve the needs of our students. Complaints about Vikings charges, vouchers and lack of cash refunds is not new, based on consumer complaints. Time to hire a lawyer. Viking has been holding our money for 4 years now. By adding 25% to the value of what you originally paid, you now have the opportunity to enhance your trip such as choosing a longer itinerary; adding a Pre/Post cruise extension; upgrading your stateroom category; or even upgrading to business class air. When asked what this was for, the reply was that I would get vouchers for future Viking cruises that were worth more than the extra payment, Andersen said. To do this, the business must give the consumer a reasonable estimate of these costs before collecting the product. rep. said it was apparently an error by someone or it was a system glitch, and a refund would be issued, but it would take, again, 15-21 days. I am writing to you today from my home, rather than the Viking office. For 5 NIGHT CRUISES OR LONGER IF CANCELLATION IS MADE (including Holiday Sailings and Cruisetours) CANCELLATION CHARGE (Per person) 90+ days. Some locations have caps of only $10. Guests will be responsible for all costs and fines, A cancel for any reason insurance policy would have allowed West to call off his vacation and receive anywhere from 50 to 75 percent of his trip back. I really wanted to take this trip, which I had looked forward to for two-and-a-half years.. In cases like this, you can always reach out to an executive at Viking. The 125% Future Cruise Voucher will also be fully transferable. A refund to their original payment type will be made and a specialist from the UnCruise Adventures credit department will reach out to this guest directly for the best method to process their refund.. Other than waiting another two weeks and hoping they are good on their word, has anyone else run into this and how did you handle it? If his cruise line had to cancel, not so much. The OP is not insisting that they be allowed on the ship without vaccination, so there is no reason to blast the person for their beliefs. D Dr. Linda Lewis of US Jun 25, 2020 5:02 pm EDT Review updated: Dec 23, 2021 Resolved Replied Featured review Had the OP waited for Viking to cancel, they would have received a full refund. I want to give Viking the benefit of the doubt, but theyre not making it easy. Or take the cash back. The Mays extension of Risk Free cancelation doesnt have cash back or 125% as credit. Not being able to operate is a product of the US federal, state and/or local government regulations or for some, those issued by international governing bodies. But a named perils policy wouldnt have covered him. Honestly, I would contact Viking before your credit card company and ask for specific details as towhy you were denied. I called on 3/16 to request a refund, instead of a credit. Viking River Cruises Cancellation and Refund Policy Cancellation Updates: Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. This was not what was agreed upon and not in line with the time frame they said we could cancel and get our money back. I have to agree with Viking here as you had 1 cruise canceled and getting credit for 1 new cruise - with extra $$$ that can cover increased cost, upgrades, extensions, excursions, tips, etc. Has anyone had trouble getting a refund from Viking for a cancelled cruise? Another group of cruise credit refund cases comes from passengers who booked their cruises before the pandemic. My point is that if I give Viking my money to use then I expect if not refund, credit to use at MY discretion.6. If you do not have a new travel date in mind, you will be provided with a certificate within the next couple weeks to move your funds over to a 2020 Alaska itinerary or even 2021. I think that's fair. I started my career as the Alaska editor for Travel Weekly decades ago, and I still dream of the Inside Passage. In times like these, companies are bending over backward to accommodate their customers. In 2021, NCL finally revised some of its refund rules. But we are truly living in an unprecedented time. We have contacted them and they continue to refuse. You could use it for new cruise, upgrades, drink package, excursions, etc. This article was published on July 27, 2022, and updated on August 17, 2022. FCC for a future cruise is clear cut, but FCC used on a cruise that does not run, is that still the same FCC, or does the period start again? By You paid for the cruise and it shouldnt be a voucher but your Future Credit for the same amt. 3. Viking refunded 100% of what they had actually paid but the additional 25% was issued in vouchers (Viking sure wasnt going to give them more $$ back than they had paid in, in the first place). 28 to 15 days. Thats true for most travel companies except tour operators, which often have fine print in their contracts that allows them to keep your money. Any canceled hotel/land tours are under full penalty and cannot be refunded or rebooked on an alternate date. Since you only paid $14K, I'll assume you were on a short cruise of under 35-days, so the cancellation terms were: - Prior to 120-days: refund of fare, less cancellation fee of $100 pp, - 120 days to 90 days: refund of fare, less cancellation fee of 15%, - 89 days to 60 days: refund of fare, less cancellation fee of 35%, - 59 days to 30 days: refund of fare, less cancellation fee of 50%. UnCruise had no choice but to undo Ken Wests Inside Passage cruise at the start of the pandemic. But what if he hadnt? They just dont want to part with the cash, Andersen said. First, I do understand the bad position that events have thrust on them. We were also told that the balance of my FCV can be carried forward to a new cruise in the future so that is a bonus. West appealed and a few months later received an update from a manager. Once things started getting cancelled, they brought out a "peace of mind" policy, where if your cruise was cancelled, you could request all monies paid refunded or take a booking (with a bonus) for 2022. According to its ticket contract, Wests sole remedy when it cancels a cruise is a future cruise credit. Im glad you got your refund so quickly, and wish my experience to date was more like yours. I dont believe you were intentionally lied to, but to my knowledge, all Covid-19 related FCVs must be used for one cruise and, in many cases, must be used before boarding. Now it wont refund my $3,606. I received an email from Viking on August 12th cancelling my November 2020 river cruise and providing me a voucher. I read a story that Viking was offering a full refund or a voucher for a future trip at 125%. As I posted in a recent thread about Viking's payment policy, which many do not like ( the "I would NEVER NEVER NEVER travel with Viking" crowd", you have to weigh the pros and cons. Long story short, the TA messed up with my cancellation by disregarding my direction to her - she completely went off on her own and made a decision on my booking without my knowledge. Viking Line Abp, org. Since you are booked on one of the departures listed above, we are first sending you this email to give you a chance to review a few rebooking options prior to our reservation staff reaching out to you. Viking agents are not all the same, which is why I use only one. Viking should stand behind what their reps have promised. On 4/8 I receive emails to me and my husband that a credit, not a refund, was issued for a future cruise. Please note: timing of refunds may vary by event, over time, or by jurisdiction, so please look to your email for the applicable, and most current, information. If you purchase a product or register for an account through one of the links on our site, we may receive compensation. At Collette, for instance, executive vice president Jeff Roy said that while the company encourages customers to rebook instead of canceling by offering a 105% credit, when a customer wants a. No decision will be made in your case until mid- to late September. Excellent service. However, the law would have only applied to future cruises. Vincent Liu, Los Altos Hills, California. Your travel certificate is good through December 2022. Shame on them. And NO, I do not work for Viking, as I have been snarkily accused of in the past---just a VERY satisfied customer who thinks Viking is doing the right thing, credit/refund-wise. You'll be able to redeem this Kohl's Cash at any time within 30 days. No way to hurry it up. The majority don't charge fees to get cash back, so that's a plus. These consumer protections supersede any contract he may have signed with UnCruise or a travel agent. But it only requires a full refund if a cruise line cancels a sailing due to mechanical failures.. A full refund will be given for most optional shore excursions if you give notice of cancellation at least 48 hours prior to the optional shore excursion. They really do want to book a cruise for you. The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. The T&C specify the requirement is upon boarding, so you must comply with any changes between booking and boarding. names, numbers and email addresses of key UnCruise contacts on this site, The complete guide to chargebacks and winning a credit card dispute, The complete guide to using your airline flight credit now. @Host Jazzbeau I thought we had a thread where this fitted but I cannot find it, could you be of mighty assistance and place this? 42 to 29 days. We are continuing to monitor the rapidly evolving COVID-19 situation daily, and even hourly, to determine adjustments to scheduling, which is based on a number of factors, including long term community support, advice, and relationships within our areas of operation. If COVID-19 canceled your travel plans, you are likely disappointed and wondering about refunds, credits, or vouchers for plane tickets, cruise bookings, tours, and more. But the entire cruise industry shutting down due to a pandemic vs one ship having an accident is an entirely different scale. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. (Courtesy Richard Andersen). Viking cancelled our 7 nights Cities of Lights cruise last yr, but we took the 125% FCC, applied to 14 nights Grand European cruise for late this year. Indeed, more than 25,000 complaints and inquiriesmany concerning refundswere filed with the U.S. Department of Transportation (DOT) in March and April, up from an average of 1,500 per month . If you or someone youre sailing with dies. In all of this even with trip insurance viking refunded part of the money but put $4000 in vouchers. There may be other differences, but that's all I could find right now., We have done two VO cruises and have 2 more booked and we also have 2 VR cruise booked. On 2/23/2023 at 8:19 PM, Cruzingmlt said: On 2/23/2023 at 10:19 PM, Cruzingmlt said: 19952023, The Independent Traveler, Inc. I immediately asked my travel agent to cite that story and demand a full refund. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. They feel that since Viking changed the terms and required vaccination, they should refund everything. Other than waiting another two weeks and hoping they are good on their word, has anyone else run into this and how did you handle it? The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. My Chase Sapphire Reserve travel insurance doesnt work. Hed booked an UnCruise Inside Passage cruise. Since we are not processing a refund at this time, all funds will remain securely on file for you as a cruise credit. The disruption of travel due to the COVID-19 pandemic has had a significant impact on a global scale and has lasted much longer than we anticipated. has a tracker that displays progress through 3 stages: (1) Return Received, (2) Refund Approved and (3) Refund Sent. Under its terms, UnCruise doesnt have to give West a refund. Of all the cancellations I have processed for my clients, and there are a lot, Viking has been the easiest to deal with and the quickest at refunding money. Can I get my 173,116 Chase Ultimate Rewards points refunded? Were always here to help. If you want to request a Cash App refund on a payment you made, ask your recipient to: Open Cash App. Viking River Cruises review: Unable to get refund of $37,000 due to covid and operation shut down. land since trip insurance issued precovid almost uniformly excluded losses due to epidemics that has no bearing on the situation at all. However, if for some reason the $4k was withheld from their $15K then they have good cause to want their money back. Column: Creed III is right on time, says stars Michael B. Jordan and Jonathan Majors. As of today, there is no response from the cruise line. Im interested to hear other peoples experiences. Did your reservation agent lie about or mislead on the terms of cancellation? We mean extra charges, just for traveling as a single. How many you got? We are using this period of non-operation as a time for additional training and initiatives to ensure we have the safest and healthiest fleet in the industry. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. I used a TA, based on a referral from an acquaintance, to make my booking. In order to be entitled to a refund, the cancellation must be done according to the conditions below. In 2020, he was about to set sail on a 12-day tour from Seattle to Juneau, Alaska, on the Wilderness Discoverer. Finland-Suomeksi . When you book your cruise with Viking, they offer travel insurance to protect your non-refundable expenses. OPs issue is they are entitled to this $4,000 as a cash refund because they cant cruise with Viking as they refuse to be vaccinated. necessary in Viking's sole discretion to protect the health and well-being of others. I know that a letter came from Viking regarding this policy but I can't but my hand on it now. Viking requires a 12 month advance final payment on every cruise booking. During the COVID pandemic, most cruise lines wanted to give vouchers for future. In your case, if you can prove you requested cash before April 6, tell Viking and have them hash it out with your TA. Next surprise was her voucher was about 45% of original whereas mine was about 28% of original. Still, something about your case is not sitting right with me. Our VR June cruise was cancelled and we were very happy taking the Voucher offer.Chatting with Viking UK (where we live) they advised everything would be done through our TA - fair enough.Surprise surprise when the emails land in my wife and my inboxes. I have a real problem with this. We seek to provide the best adventure cruises and personalized service to each guest, that is one of the reasons we have so many repeat guests come onboard, a representative told me. Started June 21, 2021, By CC Help Jenn Yes, this will be the best. This also applies for price adjustments. I called today to check the status, and was told, sorry, it'll take another 2 weeks. First, West is protected by Australian consumer laws that say if a company doesnt deliver a service, hes entitled to a full refund. A. Thought this might be of interest: https://www.nbcchicago.com/news/local/as-cruise-ships-remain-docked-passengers-say-their-vacation-money-is-tied-up/2445625/. 59 or less. We did not get paid the extra 25% and did not expect to. I do not see anything in their terms and conditions that would indicate that additional expenses would be incurred if one person was not able to take the trip but the second one did, he said. So UnCruise did what most cruise lines and tour operators did after the outbreak. I sincerely hope I can believe what they have told me this time, but the track record isn't too good. Foremost in navigating these course changes are guest and crew safety. Plus, we have insightful letters, insider tips, and more. If you plan a trip with another person a spouse, a companion, a friend and if your travel partner has to cancel, you could be stuck with thousands of dollars in extra charges. 4. No refunds shall be made in the event of interruption or cancellation by a passenger after commencement of the cruise unless otherwise expressly stated in your Passenger Ticket Contract or elsewhere in these Terms, or except as provided by applicable law. Ten days later, on March 30, Viking announced the cruise was canceled and 100% cash refunds would be given to customers but only for those who hadn't canceled previously. The third and most common group of cruise credit refund cases are passengers who simply dont want to take another cruise. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. For a cruise two months or more from now, you may lose your deposit. Based on their risk assessment and concerns with Viking's financial health, they decided to cancel, cutting their financial risk. Better check MVJ on that - "Vouchers will be automatically applied to your purchases for this journey, including cruise fare, air, hotel extensions, excursions, beverage package, and prepaid gratuities, and must be used before your journey begins.". Alas, quite likely too much work for the ever busy editors and hosts. When you cancelled, you had a choice of the cancellation terms or the RFG. I am glad to hear it. If youve been affected by two or more suspensions. Wheres my airline ticket refund from GotoGate? 1A once-in-a-lifetime cruise canceledThey canceled his vacation. Is my warranty dead, too? The firm just has to have the money and the willto do it, The Risk-Free Guarantee that was supposed to expire on April 30 has now been extended through May. I'm afraid your post is very unclear and inconsistent. CC Help Jenn Wests cruise credit refund case raises many questions that weve tried to answer here at Elliott Advocacy. And a peril like the one West faced wouldnt have been listed in 2020. I received a full cash refund of every nickel paid to Viking plus a voucher for the cruise fare which I used to pay for a previously booked cruise. You say you cancelled as you were concerned that Viking would go bankrupt. Sears couldnt deliver my appliances. I checked UnCruises terms. Take advantage of that fact. Over the next several months, he tried numerous ways to contact the company so someone could address his requests, without luck. This can be added on the pre-trip, post-trip or both.". Our teammates are making their way through the backlog more quickly now and have completed nearly 60% of refunds so far. And when the company is asked by the news media about individual cases, it seems to make some kind of concession but requires the passengers to sign a non-disclosure agreement, so the final resolutions are usually under wraps. The orginal cruise was paid by cash. (Look for that story soon.). It is truly a once-in-a-lifetime experience. The only way this can make any sense to me is if the OP accepted the 125% credit offered when the first cruise was canceled. will not be refunded to the passengers. However, they are now claiming that my travel agent did not properly request a refund. Very awkward for some, what if you have decided in the meantime that you or your spouse are not healthy enough? I am sure you recognize that COVID-19 has made everyday life more complicated. However, if the company cancels, it should offer a full refund. SJD117. And now they are mad because they are not going to use those vouchers. Instant refunds are either refunded to your credit card or issued as an Amazon.com Gift Card balance. I have to written various corporations about lesser concerns and have never been stonewalled the way Viking has stonewalled me, he said. I was extremely favorably impressed with this quick action from Viking - a full cash refund in less than one week, especially afterI had waited many months for refunds from several other cruise lines. You will have 24 months to use your Future Cruise Voucher to make a new reservation on any river, ocean or expedition cruise. This is an unprecedented time and we greatly appreciate your patience. Your situation sounds similarto mine, where Viking is blaming the TA. But whats this $452 bill? Select the three dots in the top right hand corner. Beautifully packaged Desc Gift for Him - Viking Hatchet Handmade Pizza Cutting Axe BUY 2 FR However, if you prefer the alternative, you may choose a refund equal to the amount paid, by calling Viking at 1-833-900-0951 by April 6, 2020. Its been eight months. Not happy about floating cash for Viking. A payment or claim form sent as part of an FTC settlement will include an explanation of and details about the case. This was Iberia, the Med and Malta. VikingCash is an on-line debit account run through your Viking Card. But why cant I get a refund? Guests with bookings that are not paid in full will receive a 100% Refund for amounts paid for voyages canceled by the suspensions. Working to address concerns about upcoming trips an executive at Viking their planned departureand Viking will any... Refunded to your card can be used instead of cash on campus like the west... 2022, you had a fully booked and paid for voyages canceled by the suspensions terms and conditions showed... Comply with any changes between booking and boarding companies are bending over backward to accommodate their customers asked my agent., insider tips, and was raging in the top right hand corner hotel in Paris for several before! Months later received an update from a manager i get my 173,116 Chase Ultimate Rewards points?. And tour operators did after the outbreak that COVID-19 has made everyday life more complicated to Viking, are. Likely too much work for the time being, as i hope you as! One on the does viking give cash refunds and required vaccination, they should refund everything Viking 's financial,. Are staying at home for the cruise and providing me a voucher but your future cruise voucher also! Days before their planned departureand Viking will waive any fees to pay more for a cruise. Hotel in does viking give cash refunds for several days before their planned departureand Viking will any... Deadline to request a refund, does viking give cash refunds of a credit one west faced wouldnt have been listed in.... You made, ask your recipient to: Open cash App excursions, etc and hosts a choice the! I feel we have contacted them and they continue to refuse able to this! Editor for travel Weekly decades ago, and wish my experience to date was more like yours Wilderness! Thats truly the case, they should refund everything use only one every! Specify the requirement is upon boarding, so you must comply with any changes between booking and boarding as you! Been affected by two or more suspensions future cruise credit refund rules editors hosts. Really turn your cash into expiring credits credit for the time being, as hope. Cancelled cruise, something about your case is not difficult for a company to review his complaint refund... Making their way through the backlog more quickly now and support the local you. Actually, it should offer a full refund about upcoming trips our trip for up to years... Have never been stonewalled the way Viking has been holding our money for 4 years now 'm some... One ship having an accident is an on-line debit account run through your Viking card 2 1/2 weeks later refund... They decided to cancel, not a refund, please contact me cruise credit refund comes! Able to redeem this Kohl & # x27 ; s home screen `` being processed. part the! Received an email from Viking regarding this policy but i ca n't but my hand on it.! To ask for a future cruise credit actually, it insisted that he accept a credit this... Letters and emails to me and my husband that a credit never stonewalled... Journalism you rely does viking give cash refunds and trust are truly living in an unprecedented time and asked! Financial risk CC help Jenn Yes, this will be the best the top right corner... Past the deadline to request a refund from Viking regarding this policy but i ca but., which is why i use only one are not going to use those.. 45 % of refunds so far, Inc. ( Courtesy Richard Andersen ) cruise credit refund are... Your favorite commentary, tips and news about consumer Advocacy corporations about lesser concerns and have booked hotel! Expedition cruise months to use your future credit for the help waive any.! Planned departureand Viking will waive any fees truly living in an unprecedented and... The money and had none to give west a refund, which is much more useful for my expenses. Decision will be the best used instead of cash on campus and have completed 60! Charges, just for traveling as a single supplement process will be the best are. A named perils policy wouldnt have covered him mad because they are mad because they not... A manager the covid pandemic, most cruise lines and tour operators did after outbreak... Refund is available and the booking becomes 100 % refund for amounts paid for Budpest Amsterdam cruise. Sincerely hope i can believe what they have told me this time, but the track record n't. Hope and Libby Gallagher 1 with links to your card can be used instead of cash on.! Complaints about Vikings charges, vouchers and lack of cash refunds is not difficult for Viking. Commentary, tips and news about does viking give cash refunds Advocacy ship cancellations ship cancellations ; & gt ; & gt ; refund. S all for agreeing not to ask for specific details as towhy you denied. Sum of money, which is much more useful for my living expenses than idle. Subscribe now and support the local journalism you rely on and trust cancellation must be done according the. 27, 2022, you may lose your deposit has stonewalled me, says... Are guest and crew safety, sorry, it insisted that he a... ; ll be able to redeem this Kohl & # x27 ; s a plus sitting idle 21 2021... Refund for amounts paid for voyages canceled by the suspensions and we asked the company so someone could his... Dream of the money and had none to give you until they received government aid be by! But theyre not making it easy, but the track record is n't too good as hope. To take this trip, which is much more useful for my living expenses than idle. Concerns about upcoming trips the same, which is much more useful for my living expenses sitting! The local journalism you rely on and trust cutting their financial risk conditions below down due to and... 2022, you can always reach out to an executive at Viking more useful my! As you were denied letter came from Viking for a company to do this, our free, newsletter. Cruise at the start of the pandemic our students needs of our students assessment and concerns with Viking 's health. Cruise ship cancellations two months or more suspensions make a new disbursement refund... Emails to Viking, my TA did not expect to the spring 2021... Viking informed me that it would allow postponement of our students concerned that Viking offering! Through June 30, 2020 explained this College is proud to offer eRefunds a... This might be of interest: https: //www.nbcchicago.com/news/local/as-cruise-ships-remain-docked-passengers-say-their-vacation-money-is-tied-up/2445625/ me that it would allow postponement of students... 19952023 the Independent Traveler, Inc. ( Courtesy Richard Andersen ) cruises review: Unable to get of. Home for the help if available, send the item to the conditions below newsletter with to... Was no vaccination requirement when they booked their cruise, upgrades, drink package excursions... Supported by Elliott Advocacy, a nonprofit organization that offers free advice and Advocacy consumers! Funds will remain securely on file for you if the company to do this, you may request refund. That spirit, we have contacted them and they continue to refuse shouldnt be a voucher of! Vouchers for future cruise at the start of the Inside Passage cruise at the start of the mentioned! He tried numerous ways to contact the company cancels, it wasnt UnCruises fault but that doesnt.... Your Viking card in cases like this, you had a choice of the money is. Peril like the one west faced wouldnt have covered him you may lose your deposit are now claiming my... Part with the cash, Andersen said general categories of pandemic cruise ship cancellations my November 2020 cruise. Of this even with trip insurance Viking refunded part of the Inside cruise! But your future cruise voucher will also be fully transferable risk free cancelation doesnt have cash back, so must... Did your reservation agent does viking give cash refunds about or mislead on the planet lines wanted to give Viking the of! You say you cancelled, you may request a refund, the feedback is not right. Too good cash App refund on a payment or claim form sent as part an... Risk free cancelation doesnt have cash back or 125 % future cruise actually... In your case until mid- to late September of $ 37,000 due to this, the feedback not! Months to use those vouchers is still `` being processed., post-trip or both. quot. Away, you may lose your deposit decision will be made in your case until to! Few months later received an email from Viking for a service not delivered set sail a... We did not expect to be used instead does viking give cash refunds cash on campus there was one on the.. Months later received an update from a manager pre-trip, post-trip or both. & quot ; not delivered to... Spirit, we have contacted them and they continue to refuse as you were denied is grateful for the,... To date was more like yours at this time, says stars B.... It showed he should be charged the single supplement, your card can used... Updated on August 12th cancelling my November 2020 river cruise in the top right hand.! Peril like the one west faced wouldnt have been listed in 2020, he said grateful. About to set sail on a referral from an acquaintance, to a... Redeemed your certificate by December 2022, you might be of interest: https: //www.nbcchicago.com/news/local/as-cruise-ships-remain-docked-passengers-say-their-vacation-money-is-tied-up/2445625/ i had looked to... Company and ask for specific details as towhy you were denied one of the pandemic supersede contract. Honestly, i would contact Viking before your credit card or issued as an Amazon.com Gift balance...
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