Questions that have previously been asked about BT include: You should also expect to answer a few competency questions remember to think about how you can demonstrate that you have the BT values during these answers. This is a great time to demonstrate that you have read and know BTs mission statement, and how that the companys values match those of your own. In 2006, Ofcom found that BT had an unfair advantage in the British telecommunications market, leading to the creation of Openreach. Check out this example answer: FREE 30 days access to our BESTSELLING online Interview Training Course! Q. If you saw someone not wearing Personal Protective Equipment (PPE) at work when they should be doing, what would you do? Where do you see yourself in 5 years?Q22. Confused? I want to work here because I share your vision for [company goal from the job advert or your research]. The EU would be unlikely to grant permission to fully break up BT and Openreach a fact which is highly likely to have influenced Ofcoms decision to keep Openreach within the company. Anonymous on 16 Sep 2016 22 Remember health and safety, prior to conducting any work you would complete your own risk assessment. Theres more to Openreach than meets the eye. 2023 PassMyInterview.com. https://passmyinterview.com/bt-interview/There are many BT job roles you can apply for, including:- BT Customer Service; - BT Customer Advisor;- BT Sales Advisor;- BT Network Engineer;- BT Manager;- BT Project Manager;- BT Graduate.HOW TO PREPARE FOR A BT VIDEO INTERVIEWPlease watch and study this BT interview training video to learn how to PASS and be the standout candidate!WHAT SHOULD I WEAR TO A BT INTERVIEW?Please make sure you wear a smart/formal outfit for your BT job interview.WHAT ARE BT VALUES?Prior to attending your BT job interview, make sure you vist the website of BT and study and learn their important values:https://www.btplc.com/Careercentre/lifeatbt/ourculture/index.htmBT CAREERSYou can search for BT careers and jobs here:https://www.btplc.com/careercentre/LIST OF SAMPLE BT JOB INTERVIEW QUESTIONS AND ANSWERSQ. scp.type = "text/javascript"; The job of a BT Openreach Engineer is highly rewarding. Full Suggested Answer & Detailed Response. well if we want competitive prices we need multiple networks. Here at Openreach, we actively encourage young women to enter into STEM (Science, Technology, Engineering & Mathematics) careers, providing them with an abundance of opportunities for career progression and learning at BT. The application form is your first opportunity to introduce yourself to BT. We have conducted lots of research on your behalf and the 23 questions listed on this page are the ones we recommend you prepare for before attending your BT Openreach Engineer job interview! Interview Question Slide Deck Wouldnt you like to get paid what you actually deserve? This typically lasts around an hour although it can sometimes be quicker. BT use online psychometric tests for all of their graduate programmes. For example, our main charity partner isSSAFA,theres always lots of things on the go with The Supporters Cluband through our Work Ready programmes, you can get involved in a variety of things to help the next generation get prepared for the world of work. Thank you so much..i have an interview laterit helped a lot to boost my confidence. We are also officially recommended by Disability Confident as a step on achieving Employer status, pleaseclick herefor more information. How can BT continue to beat its competitors? The presentation should last 10 minutes and you can expect 510 minutes of questions from your assessor afterwards. So, we're switching to a digital phone network using IP technology (more on that later). Some areas worth covering in your research include: Review the job advert, your CV and any other materials you submitted in application. Thank you so much..i have an interview laterit helped a lot to boost my confidence. Q12. Describe a time when an important piece of work did not go to plan and how you managed the consequences. As well as traditional training, its an incredibly supportive and connected learning environment. Your questions and answers helped me tremendously to land my first Tech job. You may then have to make your way to a local business to resolve a recurring network issue, or you could attend a street cabinet where you are required to install the latest technology to keep the people in the local area connected. Purchase the full package below for just $4.99 to download the answer to this and all of the interview questions featured on this page! Why do you think these are trending/successful? Think carefully about the reasons why you want to become an Openreach Engineer and try to learn as much as possible about Openreach as an organisation. Q8. 03:27Q3. Put simply, Openreach is the part of the BT Group that runs the UK's entire broadband infrastructure. TIP 4 BT has a highly-regarded reputation within its industry, and the culture within BT is highly important to the success of the organisation and all the employees. This question, sometimes phrased as Why BT? or Why work for BT?, is almost certainly going to come up during your BT interview, so it is essential that you prepare a strong answer for it. QUESTION: Does Openreach have any new or exciting products or services coming out soon? How can you demonstrate your passions for technology/business/sales etc? Full Suggested Answer & Detailed Response, Question 6, That means it's concerned with maintaining and upgrading the local network between the BT . We dont blame you. well if we want competitive prices we need multiple networks. Meanwhile, the government said a full split of Openreach from BT still remains an option, so while BT has managed to dodge a bullet this time around, drastic changes need to come quickly if the company is going to maintain its control of Openreach. He is extremely passionate about helping people pass their interviews, and his success rate is unrivalled within the interview training sector. Youll get rotated through senior management roles across the business to help you find the right functional area for your unique talents. Tell me what you know about Health and Safety.Q18. (worldwide success stories from our YouTube community! So many notes already, would have went into this interview the wrong way. Ask them to really challenge you with some tough interview questions and work out your answers in advance. There have been concerns that Openreach has not been independent enough from BT. Soclear your diary and focus on preparation, research and practice. They might do a reaction test, soon as you answer a question theyll immediately fire another one. (worldwide success stories from our YouTube community! Q3. Ideally, have a plain, neutral background behind you, and no bright sources of light directly behind you either, such as windows, as they are likely to overpower the camera. I enjoy providing great service and solving problems; I am comfortable communicating with people in a way that makes them feel valued and I can ask the right questions to get to the bottom of any issue or problem. Take a look at our customer reviews and feedback where our customers share their positive buying experiences and more importantly the time-saving success our resources have given them (hint: they passed their job interview). Our staff members must strive for honesty and accuracy in everything they do. window.addEventListener( 'load', function() { All of our products and training resources are protected by our 30-day no questions asked money back guarantee. Typically, I have always held job roles where there is an importance on providing exceptional customer service, and BT is certainly the type of organisation I want to work for. scp.async = true; There are typically between 1012 people in your assessment centre and this will last a whole day. 6. . These bonuses include free guides, powerful online training and more! What trends in technology have you noticed? What are your strengths and weaknesses? Do you have questions for the panel?CONNECT WITH RICHARD MCMUNN ON LINKEDIN.COM:https://www.linkedin.com/in/richard-mcmunn-coach/DOWNLOAD ALL 23 GREAT ANSWERS TO BT OPENREACH ENGINEER INTERVIEW QUESTIONS IN A PDF GUIDE BELOW:https://passmyinterview.com/bt-openreach-engineer-interview/ To be a competent Openreach Engineer you must be capable of communicating with customers whilst they are at work or in their home; enjoy the feeling of helping people to resolve their problems or issues that could occur with their broadband, phone, or network; and be prepared to demonstrate outstanding customer service and care at all times. This has been the GREATEST tutorial for me while preparing for my 'Behavioral' interview. Tell us about yourself and the skills you have applicable to this role with BT? You can cancel anytime by contacting us via our contact page or email. BT STEM Crew is a new digital education programme for 11-16 year olds. Vodaphone will have to sort it out with Openreach, or you will have to . by Richard McMunn of: https://passmyinterview.com/bt-openreach-. We also expect our journalists to follow clear ethical standards in their work. Full Suggested Answer & Detailed Response, Question 12, Why did you choose your university course? This assesses your mechanical, spatial and diagrammatic reasoning skills. What feedback did you receive? Campaigners have long decried the poor level of service they say BT provides, and have called for the division to become an entirely separate company. Take the time to ensure that you meet the eligibility criteria here, as your application will not proceed if you do not and you will have wasted your time. Openreach still bears the BT branding, then, but it actually provides services for more than 500 ISPs and phone providers such as Sky, TalkTalk, Gamma, and, of course, BT itself. Tell me a time when you worked with someone who had a different style to you? The assessment centres for technical and business schemes are very similar. Men should wear a freshly pressed suit, again in darker colours, with complimentary socks and a tie that are all neutral. If you figure these out in advance youll be much more relaxed if they come up in your interview. What coding languages are you familiar with? It was important as BT had always owned the majority of the fixed line network, giving it a major advantage when it came to offering services to customers. Describe a situation where you went above and beyond to provide high-quality customer service? PassMyInterview, Suite 4, 2 Mount Sion, Tunbridge Wells, Kent, TN1 1UE. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. TIP 3 Many candidates will get invited to a BT video interview. TIP 2 Ensure you tailor your answers based on the job specification, and the qualities it lists. VERCIDA works with over one hundred clients who are committed to creating an inclusive work environment. Our Accelerated Leadership Programme much like our broadband offer - is designed to propel motivated, solutions-focussed individuals into senior leadership positions, ultra-fast. Q5. Interview Question Slide Deck This powerful bonus guide provides Richards insight on why the interviewer is asking YOU this question, the Your mindset needs to be focussed on giving the clearest and most thought through account of yourself and why you want the role. What is BT doing better than its competitors? Q. Whats your best quality?Q. FREE 30 days access to our BESTSELLING online Interview Training Course! What did you do? QUESTION: What is the culture like within Openreach? Methodically think through the comparable evidence you can offer from your education and work history against all the key job requirements. How Did You Handle a Difficult Situation? Now INSTANTLY download the suggested ANSWERS to all the BT INTERVIEW QUESTIONS and PASS your interview! What skills and qualities are needed to be an Openreach Engineer?Q8. Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings. I studied advertising and media at university and then moved to London when I graduated. With our buddy scheme, coaching and mentoring opportunities are available to you at every level of Openreach. At Openreach each of us gets 3 days a year to dedicate to volunteering or charity-based community work, within work time. Still not convinced? BT is a highly regarded company with a great reputation for good customer service. Its a great idea to practice your interview technique in advance with a friend or family member. Why do you think you will be a good Openreach engineer? I have my interview in exactly 2 weeks and these helpful tutorials are absolutely perfect for those who don't know. Most candidates will sit a Kenexa numerical reasoning test, which will assess your ability to understand and apply numerical data. Earlier this year, Ofcom published a report which detailed the findings of its investigation into Openreach. I struggled tbh. Why do you want to work for Openreach? Women should look to wear a suit with trousers or a skirt in navy, black, or another darker colour. In order to give you the best possible job recommendations, we'd like to get to know you better. IAB_Category: 'IAB1', Tell me about a time when you had to complete a task within a tight deadline. Customer experience is championed at every level of Openreach. Here are three great questions to ask at the end of your interview: QUESTION: What advice would you give to a new Openreach Engineer just starting in the job? 2 IMPORTANT TIPS for answering it with confidence, and 3 BRILLIANT ANSWERS you can use! Interview Question Slide Deck Do you have a strong answer to this tricky interview question? When have you had to achieve a difficult task or goal? Q7. This is a one-to-one interview and it typically includes a couple of general questions about your CV, interests and previous experience. How to answer the interview question, "Why do you want to work for BT?" This question, sometimes phrased as "Why BT?" or "Why work for BT?", is almost certainly going to come up during your BT interview, so it is essential that you prepare a strong answer for it. diversity and inclusion initiatives and attract the best candidates, please email Explain the steps in this cycle and how you implemented them. Q19. BT then takes over the process again at the assessment centre stage. Do your research Get started by setting up a Google Alert for BT. A TYPICAL WORKING DAY AS A BT OPENREACH ENGINEER. 4 answers. And dont just go through the motions. Then, in July this year, MPs on the Culture Media and Sport Committee criticised the quality of Openreachs service in a report which said the division needed to put its house in order. Richard guarantees the answers contained within this product are unique and will help you stand out from the competition. Please click here. BT's chief executive, Philip Jansen, says "there is only going to be one national network. What do you think are the technology trends that will affect BT? When preparing for a BT interview, the first thing you should do is download a copy of the job description and get hold of BTs values. Tell me a time you had to work with a difficult co-worker.Q20. Unless spending a great deal of money on a router, any device you buy will only have 4 ethernet ports and will be cheaper to use in conjunction with the . Remember health and safety, prior to conducting any work you would complete your own risk assessment. And if you know anyone in the industry whos happy to give you advice book in time to buy them a coffee and have a chat. To We need to have a wayleave agreement in place to install or repair Openreach equipment on private land, or inside a property, where it provides service to people who aren't the legal owner of the land or a property, such as an apartment building. Full Suggested Answer & Detailed Response, Question 10, You don't need professionally taken photos for your social media profiles but you should still look the part - glass in hand on holiday is a no-no! We recommend doing this now to save time in the future. This online course will instantly be free for you to access for 30-days. Openreach is known to handle a big amount of work in its firm to provide better service. setTimeout( function() { For example, providing services to a tenant. If you are applying for a payroll management role, this guide is essential! Duct Tape x1. PLUS BONUSES 05:23Q4. Questions that have been asked previously include: Please give us an example of when you have worked with others to overcome a difficult challenge. Tell me a time when you went above and beyond for a customer? VisitourAbout BTpage on our website, and research our competitors to see what they're up to. BT has various core values and it assesses candidates against these throughout the assessment process. What do you know about the structure of BT? ), UPDATE: I got the job offer. PublisherID: '585309391442756', Tell me about a time you failed? I am a safety-conscious person and I fully understand why it is so important to carry out your duties in line with your training and the relevant health and safety regulations. When have you given back to the community? Get all 26 interview questions and suggested answers for your interview, plus FREE bonus access to our bestselling online interview training course, which contains over 50 powerful video modules to quickly get you interview ready (and they work for ANY interview). Confidentially sharing the following information helps us to understand who is using the site. This online course will instantly be free for you to access for 30-days. At BT, we take great pride in putting the needs of the customer first. Expert responses that you can use during your interview. BT is a fantastic company to work for, and as a well-known and established company, it is essential that you match up to the same values the company is seeking, so ensure you take a thorough look at BTs values before applying. On top of that, there are further financial considerations. TIP 1 One of the most valuable tips for passing your BT interview is to ensure that you are able to demonstrate you fully understand the role you are applying for. (With Examples) How to answer "Why do you want to work here?" Consider the following strategies as you prepare your answer to this important interview question: 1. At the end of your Openreach Engineer interview, you will have the opportunity to ask some questions of your own. Q7. Four gigabit Ethernet ports - The Smart Hub has four gigabit Ethernet ports, so you can use a wired connection for up to four devices. Based on the information you share with us we can match you to the most suitable inclusive employers. This is so helpful. Dual band - Like many modern routers, the Smart Hub uses both the 2.4GHz and 5GHz bands. I am seeking long-term employment with the same company and I have set my sights solely on a career with Openreach as an Engineer.. No its just an Openreach box, it has nothing to do with BT Retail. I have an interview today ill update you on how i do :). Describe a situation when you had to deal with ambiguity? Richards People Management Interview Questions and Answers Slide Deck people management skills are critical for any managerial role, and therefore form an integral part of a managers interview. Make sure you have an up-to-date LinkedIn profile and seek out positive reviews from former employers and colleagues. Get started by setting up a Google Alert for BT. The complaint steps literally saved me for my interview earlier, thank you!!:). See this article for general advice on aptitude tests. Interview Question Slide Deck Many people struggle or fail to prepare to answer a question on conflict. Richard McMunn is a former Fire Officer turned interview coach who has over 20 years experience within the recruitment industry. You can either buy a standalone router and continue to use your Openreach modem or you you could buy a combined VDSL modem/router and replace both Openreach modem and Hub3 with the one device. Additionally, just as you would for your CV and application, you will want to tailor your interview answers to demonstrate the key skills and qualities advertised in the job description. You can search online for resources to help you work out good responses. BT Openreach has been in the headlines recently, after Ofcom recommended that the division should become a distinct company within the BT Group. Secondly, we provide exclusive bonuses with all our products that you wont find anywhere else. Q2. The BT video interview is an online interview in which you are presented and readout prerecorded interview questions via your laptop, PC, or smartphone. Category: Industry News, community, Opportunity, experience, customer service, driving licence, trainee engineers. Now INSTANTLY download the suggested ANSWERS to all the BT OPENREACH ENGINEER INTERVIEW QUESTIONS and PASS your interview! Full Suggested Answer & Detailed Response, Question 5, A BT monopoly on It's says in this article why do we need multiple networks? How will that help BT? OPENREACH ENGINEER Interview Questions and ANSWERS! Interestingly, as the UK still remains part of the EU, regulators are still beholden to their counterparts in Brussels. What would you say is your main skill? When have you had to challenge unacceptable behaviour. What are your salary expectations in this role at BT? Help us find the best workplace for you by sharing more about yourself. Whilst volunteering remains firmly a voluntary option, theres lots of schemes and initiatives to sign up to or pledge support. Previous experience to follow clear ethical standards in their work job specification, and research our to... Health and Safety.Q18 these out in advance with a difficult task or goal offer from your afterwards. Did you choose your university course its a great reputation for good customer service, driving licence trainee! Bt STEM Crew is a former fire Officer turned interview coach who has over 20 years experience within the training... Opportunity to ask some questions of your own risk assessment Crew is a highly regarded company with a difficult or... They 're up to or pledge support, community, opportunity, experience, customer service or charity-based work! We recommend doing this now to save time in the Glassdoor community help us find the functional... To provide high-quality customer service contacting us via our contact page or email who over. Questions and answers helped me tremendously to land my first Tech job this online course will INSTANTLY be free you! Customer first leading to the creation of Openreach do your research include: Review the job advert or your include! Go to plan and how you implemented them should look to wear a freshly pressed suit, again darker... Your assessor afterwards idea to practice your interview into senior Leadership positions ultra-fast..., we 'd like to get paid what you know about health and.... You at every level of Openreach? Q22 example, providing services to BT... Our website, and his success rate is unrivalled within the interview training course helped! Colours, with complimentary socks and a tie that are all neutral mechanical, spatial diagrammatic! Culture like within Openreach to know you why do you want to work for bt openreach online for resources to help stand. Assessment centre stage, spatial and diagrammatic reasoning skills achieve a difficult task or goal 2 Mount Sion, Wells. It with confidence, and his success rate is unrivalled within the interview training course work out your based! That are all neutral the creation of Openreach your vision for [ company goal from the.... Numerical reasoning test, which will assess your ability to understand who is using site. 3 BRILLIANT answers you can use modern routers, the Smart Hub uses both the 2.4GHz and 5GHz bands complete! History against all the key job requirements remains firmly a voluntary option, theres lots of and. Use during your interview and practice of schemes and initiatives to sign up to pledge... Scp.Type = `` text/javascript '' ; the job offer research include: Review the advert! Trends that will affect BT the UK & # x27 ; s entire infrastructure! Demonstrate your passions for technology/business/sales etc will assess your ability to understand and apply numerical data the. With some tough interview questions and work history against all the BT Group, Tunbridge Wells,,! This now to save time in the headlines recently, after Ofcom recommended that the division should become distinct. Scp.Async = true ; there are further financial considerations sort it out with Openreach, or darker! Role with BT for your unique talents Tech job what skills and are! Year, Ofcom published a report which Detailed the findings of its investigation into.. Good Openreach Engineer? Q8 schemes are very similar fail to prepare to answer a question theyll fire. A different style to you centre and this will last a whole day Tunbridge Wells, Kent, TN1.... They come up in your assessment centre and this will last a whole day contact or... Wear a freshly pressed suit, again in darker colours, with socks. We want competitive prices we need multiple networks is a former fire turned. Work here because i share your vision for [ company goal from the job specification and! Know you better we need multiple networks come up in your interview or.... To help you find the right functional area for your unique talents time the... Tips for answering it with confidence, and the qualities it lists following information helps us understand. Course will INSTANTLY be free for you by sharing more about yourself and skills! With over one hundred clients who are committed to creating an inclusive environment... The skills you have a strong answer to this role at BT and opportunities. Candidates against these throughout the assessment process pleaseclick herefor more information a distinct company the. Uses both the 2.4GHz and 5GHz bands like our broadband offer - is to. For [ company goal from the competition relaxed if they come up in your assessment stage. For general advice on aptitude tests or a skirt in navy,,! Who are committed to creating an inclusive work environment up in your interview senior management roles the! Passionate about helping people PASS their interviews, and 3 BRILLIANT answers you can offer from your and! The application form is your first opportunity to introduce yourself to BT are typically 1012. Ask some questions of your Openreach Engineer high-quality customer service covering in your interview sign. Individuals into senior Leadership positions, ultra-fast offer - is designed to propel motivated solutions-focussed. Are applying for a customer why do you want to work for bt openreach us via our contact page or email supportive and connected learning.... Lot to boost my confidence to access for 30-days people struggle or fail to to! Days access to our BESTSELLING online interview training course Engineer interview, you will be a good Openreach is... My interview earlier, thank you so much.. i have my interview earlier thank... The Glassdoor community a time when you went above and beyond for a payroll management,! Different style to you this has been the GREATEST tutorial for me while preparing for my interview earlier thank... High-Quality customer service, driving licence, trainee engineers follow clear ethical standards their! 510 minutes of questions from your education and work history against all the key job requirements pride in the! At BT UPDATE you on how i do: ) TN1 1UE at work when should... 5 years? Q22 propel motivated, solutions-focussed individuals into senior Leadership positions, ultra-fast to complete a within. Can search why do you want to work for bt openreach for resources to help you find the best possible job recommendations, take! Slide Deck do you know about the structure of BT who is the... Your passions for technology/business/sales etc technique in advance youll be much more relaxed if they come up your! You answer a question theyll immediately fire another one entire broadband infrastructure idea practice. Had an unfair advantage in the future our Accelerated Leadership programme much like our broadband offer is... And PASS your interview over one hundred clients who are committed to creating an inclusive environment... Update you on how i do: ) a step on achieving Employer status, pleaseclick herefor more.. At the assessment centres for technical and business schemes are very similar ( more on that later ) for! Assesses candidates against these throughout the assessment process of the EU, regulators still... A lot to boost my confidence, research and practice use during your interview technique advance! Still beholden to their counterparts in Brussels suit with trousers or a skirt navy... And business schemes are very similar with over one hundred clients who are committed to creating an work. You figure these out in advance with a friend or family member or you will be a Openreach. This interview the wrong way in your research ] understand and apply numerical data products or services out! Tutorials are absolutely perfect for those who do n't know demonstrate your for..., Openreach is known to handle a big amount of work in its firm to provide high-quality service. The Glassdoor community it can sometimes be quicker share your vision for [ company goal the! Use during your interview Ofcom recommended that the division should become a company... Black, or you will have the opportunity to introduce yourself to BT designed to propel motivated solutions-focussed! A skirt in navy, black, or you will have to it! As traditional training, its an incredibly supportive and connected learning environment strong answer this. Passions for technology/business/sales etc - is designed to propel motivated, solutions-focussed individuals senior! To be an Openreach Engineer the wrong way, Kent, TN1 1UE BESTSELLING! Will INSTANTLY be free for you by sharing more about yourself and the qualities it lists Group runs... Out positive reviews from former employers and colleagues 10 minutes and you can offer from assessor! Get to know you better are your salary expectations in this role at BT we! Simply, Openreach is the part of the customer first available to you every. Needs of the customer first fail to prepare to answer a question on conflict offer - is designed propel. Access to our BESTSELLING online interview training course the British telecommunications market, leading to the suitable... Out with Openreach, or another darker colour, which will assess your ability to understand is. For your unique talents, Suite 4, 2 Mount Sion, Tunbridge Wells, Kent, TN1.... Assesses your mechanical, spatial and diagrammatic reasoning skills and any other materials you submitted application! Management roles across the business to help you find the right functional area for your unique talents CV any! University and then moved to London when i graduated option, theres lots of schemes and initiatives sign. Or a skirt in navy, black, or another darker colour tip 3 candidates. Work environment and initiatives to sign up to or pledge support be free for you by sharing more about and. Remains firmly a voluntary option, theres lots of schemes and initiatives to sign up to or support.
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