In this role, you will be expected to bring solid skills in handling the technical side of the phone system and great communication skills to handle customers when not face to face. Think about your definition of success. Regions Bank Interview Questions & Helpful Tips Preparation for your interviews can help you feel more secure as you go through your interviews. Second with the branch manager in person. To stay organized, the small team we had on staff worked off of a checklist each day to ensure we weren't missing anything important. Tell me about a time you dealt with an upset customer, describe the situation, and steps you took to rectify the situation or issue. I applied online. I went above and beyond for years doing extra work, organizations etc and nothing has been reflected in pay. EEO/AA/Minorities/Females/Disabled/Veterans. Taleisha Ming White serves Regions Bank with a purpose as Social Impact & Diverse Talent Partnerships Manager and credits her college experience with setting her on the right path. Interview process at Regions Financial Overall experience Poor Excellent Easy Difficult Interview process length About two weeks 27% About a week 23% About a month 20% About a day or two 17% More than one month 12% Most reported steps On-site interview 80% Background check 78% Drug test 74% Phone call/screening 64% Problem solving exercises 31% Highly recommend looking into this company! Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Being responsible for the customer service for our customers, I felt very responsible for losing this client and had to break the news to our leadership team. While we were short staffed in the store, it took a full team effort to ensure that customer questions were being answered, shelves were stocked and registers weren't getting backed up. As you answer this question, be sure to talk about the ways that you get to know your customers to best work with them. I interviewed at Regions Financial (Atlanta, GA) in May 2021. "Describe a time you overcame a challenging situation." Phone screen followed by virtual interview, then weeks later had a final, in-person interview. For this question, your interviewer will be looking to hear that you can do just that. Any insights would be helpful. ", Be sure to check out our other company interview question sets, This company typically hires for the following careers, use these career-focused practice sets to help you win your interview. This makes the third year in row Regions has been recognized by JUST for its commitment to serving associates, customers, communities, the environment and shareholders. As well, on days where I do feel very overwhelmed, it is important to take some personal time during a break to step away and get some fresh air. Then, you will answer job-specific questions. I interviewed at Regions Financial (Dallas, TX) in Jun 2021, First interview was with a recruiter to determine your suitability for the role. Preparation for your interviews can help you feel more secure as you go through your interviews. Interviewed and selected special guests for our shows, to interview. Regions Bank wants to hear about the situation and the action you took. I take as much pride in selling a lower end product to a person with lower socioeconomic status as I do in selling a product to the CEO of a large company. How do you handle goal setting for yourself? As you answer, express that you would use a logical, yet tailored, approach with each customer in this situation. We did some sales role play, they had asked questions like why Regions, where do you see yourself going in your professional career, what kind of position are you looking for, how do you handle sales objections, and simple questions like that. Took about 30 minutes, people were super nice and basic questions. Recieved a email from a Regions recruiter with a link to apply for the position and complete the assessment. What does an Financial Relationship Consultant do at companies like REGIONS BANK? Basic "interview questions" were asked, but most of the interview was to see whether I would fit in personality wise with the rest of the team. I applied online. Anonymous Employee. Regions'mission is to make life better for our customers and communities and we are looking for candidates committed to helping customers reach their financial goals by understanding and meeting customer needs. Commercial Customer Service Representative. Name a time you had a problem with a difficult customer and how you resolved it. Having not had experience supervising individuals up to that point in my career, I was very hesitant at first. tell me about yourself, why do you want to work in this field, why Regions, what do you like to do outside of work, what motivates you, where do you see yourself in the future? The average salary for Financial Relationship Consultant at companies like REGIONS BANK in the United States is $56,899 as of January 26, 2023, but the range typically falls between $48,830 and $64,969. Apply for Financial Relationship Consultant at Regions today! I interviewed at Regions Financial (Lafayette, IN) in Aug 2021. As well, talk about the communication and organizational skills you have to ensure that you can help customers in any way possible over the phone. Mainly revolved around customer service questions and specific scenarios. It also wants performance-driven employees. Not much urgency or clarity. ", "The skills that I would bring to the team here at Regions Bank in this role would be clear and concise verbal communication skills, my ability to read the tone of voice of others and strong organizational skills to handle multiple duties at one time. Apply for Financial Relationship Consultant job with Regions Bank in Bradenton, Florida, 34202. How is their IT department for roles like Director or VP? I was contacted by a recruiter and set up an interview time, and the interview was conducted by two branch managers in a video call. Could differ for a single internship vs. their big programs. Anonymous Interview Candidate in Murfreesboro, TN, I applied online. If I would be consulting any documentation or other resources, I would do the same with the customer to not have a holdup in the lobby. I interviewed at Regions Financial (Montgomery, AL) in Jun 2021. Any insights would be helpful. The process took 2 weeks. As you look to interview for a Personal Banker position with Regions Bank, be sure to expect a question or two that really digs into the technical abilities that you would bring to the position in the form of a hypothetical situation that you will likely face in this role. Very easy and friendly. They were nice and conducted the interview in a respectful manner. As you answer, be sure to talk both about why you feel that building rapport is important and the ways that you go about building rapport to those that you work with. OR. I interviewed at Regions Financial (Mobile, AL) in Aug 2021. On top of that, explain the importance of taking an empathetic approach with your customers and talk about why an empathetic approach is important when working with a customer on their financial needs. As you talk about your ability to delegate, make sure to talk about the importance of delegating for both your own efficiency in your work and in the work of your team. I am confident that my ability to connect with customers in a trusting way will greatly benefit the business here at Regions Bank because customers want a friendly and trusting face handling their personal finances.". How is pay, wlb & work culture. I know that my ability to not take her harsh words personally really helped make the situation better. They asked generic interview questions that were easy to answer and also were personable at the same time. OR, Support the client relationship team to care for shared client accounts to ensure customerResults-driven with strong business acumen, understanding of financial and operational metrics, ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 15 days ago, Transamerica Financial Advisors - Portland They really care about your fit on top of what you know. You may begin the application by creating a login or you can sign into your LinkedIn account to apply. Overall a breeze! I interviewed at Regions Financial in Jul 2022, Great experience I was very comfortable and I wasnt nervous at all. I applied online. Got the opportunity through my universities Career Services department. ", "Over the past four years, my current department has cut staff by almost 50% while the overall amount of work has remained steady. Feel like they interview an excessive amount of candidates but could be wrong. ", "I really pride myself on my ability to work effectively with many personality types and people from different backgrounds. This position offers an exciting opportunity for candidates with retail or sales experience that are interested in beginning a career with opportunities for growth, development and upward mobility. It was quite a few questions. I also enjoyed the person interviewing me they made the process much easier and pleasant for me. REGIONS BANK Financial Relationship Consultant Achieves branch targets and goals by identifying customer needs and providing appropriate guidance and perspective about Regions solutions Achieves required levels of outbound phone calls using generated customer and prospect lead lists and prior customer conversations I applied online. Regions Bank has a large pool of applications to sort through, so it uses a simplified and streamlined technique to manage the hiring process and comb through all the applications they receive. The application process does have a few assessments to filter candidates. Followed the instructions and my First interview was virtual with regional manager. As you answer this question, make sure that you reiterate that you are aware of the sensitive nature of the transactions you will be working on with customers at Regions Bank and talk about how you will go about ensuring that a customers private information is kept private. While the customer makes the final decisions on how to best handle, I can use my expertise to help guide them on their savings journey. My personality really suits a sales based role well because I have the ability to personally connect with any person that I work closely with and I do this with a very friendly, yet professional approach. The total cash compensation may get paid differently by industry, location, and other factors. Helping the customers and businesses we serve to make better and smarter financial decisions andJob DescriptionClient Relationship Consultants build relationships with customers, engaging them RGP - Portland Go Into the Interview Prepared. Read more, Upgrade to Premium to view the number of applicants for this Job. Making strong connections with others, who were facing the same difficulties as I was, was very helpful.". 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