Click and open the Bluetooth settings. In System, preferences click to open the Bluetooth device icon. There is a possibility that Windows did not update the drivers. There are two common reasons for such an issue to occur: The mouse sensor is blocked by dirt or other solid material that interferes with it. Clean reinstall your Razer Synapse 2.0 if the issue persists. The status indicator will blink twice in repeated intervals to show that the device is in pairing mode. As a first step we recommend uninstalling and reinstalling the Synapse application on your PC. As all the operational information is loaded on the drivers. It connects to the PC in two ways. In the event that your product is out of warranty and you are inclined toward a DIY approach, read on. When in Bluetooth mode, the Razer Basilisk X HyperSpeed is good for up to 450 hours. Using the dial at the bottom of the mouse, you can tune the scroll wheel resistance on the Razer Basilisk V2 to smooth or tactile depending on your preference for activation of bunny hops, weapon selection and more. Your Razer Basilisk X Hyperspeed will start working. This will repeat until the battery is fully drained and after that it will not blink. The receiver is plugged into a port that is not working. Most Wi-Fi routers operate on the 2.4 GHz band by default. Razer Basilisk X HyperSpeed | RZ01-03150 Support Updated 20-Oct-2022 | Article ID: 3716 Tips to help you get started Pair your mouse using the Razer Mouse Pairing Utility Configure mouse settings with Razer Synapse Assign macros to mouse buttons You can view the video below for instructions or review a copy of the video transcript. No I think its damaged inside, I tried everything :(. Why is my mouse not working all of a sudden? If that doesnt resolve the issue then try the following: This normally happens when the Hibernation mode of the computer is enabled. There could be simple problems or complex problems. Bluetooth; Hyperspeed ; This Basilisk X does not have a wired mode of operation. Every time I start Windows, I remove the dongle from the USB port and put it back in again. Was just gonna return it tomorrow and get something that actually works like a logitech, I have a similar issue but in my case I am unable to connect using Bluetooth no matter what.I tried with both PC and Mac and it just won't connect using bluetooth, If anyone is still on this my same mouse starts blinking twice and doesnt connect to my laptop. Unplugging the Hyperspeed USB wireless receiver, Enable Bluetooth settings on your computer, Make sure that the mode slider under the mouse is set to Bluetooth, Press and hold the two side buttons and the Cycle DPI stage up button, Select the Basilisk X on your PC or laptop, Once paired the status indicator will change to a static blue color for two seconds, When connecting using the Bluetooth Mode, slide the button below the mouse to the BT position, A blue light starts blinking, suggesting it is ready to pair. Free shipping. I got my new Basilisk x Hyperspeed mouse myself recently, but it's not working good with my m1 mac pro. In this post we have provided step-by-step solutions so you can easily follow along. It does not have the Chroma lighting feature. Your wireless mouse is ready to use. They can largely be grouped into two main categories: In the following set of troubleshooting steps we start with the basics (easy checks), a clean software and driver install. How to connect the Bluetooth device to the computer, How to perform a hard reset on the Razer Phone. Dispose of this battery following your local environmental laws. Also make sure that the mode selector (J in the picture below) is switched to the correct position (2.4 or BT). Ask the Razer Community for help! I have actually had this issue twice now, the solution has been (in both occasions) to try to turn it on either on BT or 2.4Ghz, then turn it off and take the batteries out for around 5 minutes. If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. Select the desired ultrapolling rate under the POLLING RATE section. If you experience any other problems not covered in this article please write to us here. Wireless devices use channels in order to transmit data, thus, other connections with overlapping channels can cause interference when used all at the same time. No. If you need product or warranty support with your third-party product, please contact the product manufacturer. How do I get my computer to recognize my Bluetooth mouse? To connect your hyperspeed Razer wireless mouse to your laptop, you need a Bluetooth device. Refurbished products not purchased from Razer.com will have a 90 day warranty period. The Razer Basilisk X HyperSpeed is not supported by Razer Chroma RGB. Sometimes you do not know how to activate a mouse for pairing. Unplug USB cables and wait for a little while for the device driver to be unloaded by Windows, and then plug the device back in. An example of data being processed may be a unique identifier stored in a cookie. Right-click on Device Manager in the Start Menu Click View - Show hidden devices Double click on mice and pointing devices Right-click the mouse driver and proceed to Uninstall Click OK Reboot the PC and Windows will re-install the latest drivers Check to see if the mouse is working efficiently Download and install Razer Synapse 3 to configure your Razer mouse. Once the battery dies however, it wont blink. Go to the bottom of the page and deselect the Hibernate button. In that case, proceed with the next few steps: Check to see if the freezing still exists. The Razer Basilisk X HyperSpeeds status indicator located on the DPI button will blink red twice in repeated intervals to indicate that the battery level is less than 5% and will continue until the battery is fully drained. The Razer Basilisk X Hyperspeed mouse delivers top-notch wireless gaming performance with impressive battery life in a solid design with an even more solid price. Manage Settings Find many great new & used options and get the best deals for Razer Basilisk Ultimate Hyperspeed Wireless Gaming Mouse w/ Charging Dock- Black at the best online prices at eBay! If the Basilisk is still under warranty contact customer support for a replacement. . To activate the mouse you have to follow these simple steps. Try using a different USB port on your PC. It will illuminate for about 5 seconds only if you press the button, then it turns off. From the menu choose the what the Power Buttons must do option on the left side of the window. The Basilisk X uses one AA battery. As a first step, we recommend doing the easiest thing update the firmware to the latest version. Examples of such devices are Wi-Fi routers, Microwave Ovens and even your cell phone. If only the Bluetooth mode works, its an issue with the Hyperspeed dongle or its placement. This indicates that the Bluetooth is pairing. 1 day ago, By Hammad Ali Dispose of this battery following your local environmental laws. Have a question? Right-click on your Mouse then choose Properties. Its big selling point is that it boasts the same wireless tech found in the Viper Ultimate and the Basili For gaming, using its Razer HyperSpeed Wireless lets you to tap on its ultra-fast performance for up to 285hours. What does the Razer HyperSpeed Wireless do? The Basilisk X Hyperspeed is Razer's latest stab at the affordable wireless mouse market. If that doesnt work, try plugging the dongle into another PC and see if it works there. Razer Basilisk is a wireless (only) mouse. Use these instructions to clean the sensor. Unplug your Razer mouse from your computer. You are eligible for Limited Warranty support for the following periods of time commencing upon the date of retail purchase of your Product (Warranty Period). Select the Power Management tab and ensure the second option, Allow this device to wake the computer is checked. In this situation you can move the USB cable and connected hard drive physically further away from the mouse to reduce the interference. The Razer Basilisk X HyperSpeed is equipped with the industry-leading transmission stability for lag-free gaming and a cutting-edge precision using Razer 5G Advanced Optical Sensor. This is a known issue with the Basilisk X. Update the Firmware to the latest version. You must check that the Bluetooth device is discoverable. Instead it relies on wireless. You should be able to configure your router to operate on the 5 GHz band. Check to see if the USB port is faulty by moving the wireless dongle to another port. Razer Basilisk X Hyperspeed Wireless Optical Gaming Mouse - Black (READ) $24.99. No, to maximize the battery life of the Razer Basilisk X HyperSpeed. No, there is no adjustment for scroll wheel resistance on the Razer Basilisk X HyperSpeed. 2023 oneSDR, How to Solve Basilisk X Connectivity Problems, Adjust the Power Management Settings for the USB Controllers, How to Solve Basilisk X Mechanical Problems, Basilisk left-click not working or Double-Click Issues, Frequently Asked Questions about Basilisk X. Basilisk X Blinking Red What does it mean? Cookie Notice I have the same problem. Did you ever get it to work? Lets learn it step by step. Required fields are marked *. Yes. Then the mouse works again. You can set macros to reflect the majority of keyboard keys except for the Windows keys and enhanced function keys. User rating, 4.6 out of 5 stars with 2592 reviews. But some old models lack this feature. However, you cannot use a mouse on Home, settings, in Edge, or within the Xbox user interface while navigating the dashboard. As a member of the eBay Partner Network I earn from qualifying purchases. Expand the Universal Serial Bus to see the Root Hubs. Right-click the Bluetooth radio and select Properties. On the computer, open the Bluetooth software. Please consult the product documentation provided by the product manufacturer for details. Remove old drivers from the Device Manager. Then try connecting again. How do I create or delete macros on Razer Synapse 3? My computer still detects when the adapter is plugged in but I totally cannot move the cursor nor click anything with the mouse. Financing Offers Learn More Apply Now. Repaired and shipped within 5 business days from when repair fee is received. Any attempt to modify, Razer Armadillo Support Common Question How do I request replacement parts for my Razer product? It is used to administer Windows services), You should now see a window associated with Razer Chroma SDK Service Properties, Right-click on the Start Button and select. Find your local recycling resource from Earth911. up to 450 hours in Bluetooth mode. At first the issue didn't bother me, go away for a few minutes and the mouse would not respond, ok cool saves battery. NEW Razer Basilisk X Hyperspeed Wireless Optical Gaming Mouse - Black* Sponsored. Basilisk not working after Windows 10 Update. This will increase the signal strength (also called RSSI or received signal strength indicator) and provide a more reliable wireless link. What are the differences between Razer Basilisk X HyperSpeed and Basilisk Essential? If you use a USB hub between the device and the PC, make sure the hub has power. Is the Razer Basilisk X HyperSpeed supported by Razer Chroma RGB? Your mouse no longer remembers the pairing. on Razer Basilisk X HyperSpeed Manual and FAQ. Now press the side buttons and the DPI button for about three seconds. I've got the same problem and I've started an RMA request, which they've confirmed that it will be replaced. Add a Bluetooth device. Go to the system preferences. The consent submitted will only be used for data processing originating from this website. And at some point it disconnects. A blue light comes on when using bluetooth. It was for my gf i figured no big deal it was on sale. Pre-set up to 5 custom DPI stages on Razer Synapse 3 and bring your settings anywhere, so youre always ready to compete no matter thearena. Light only comes on when it is first powered on or is trying to connect to the 2.4ghz dongle. Check out our comprehensive list of options to recycle your Razer device. Razer does not offer a warranty for third-party products. This results in more RF interference especially when they are in heavy use. Turn the power button on. Thanks! Please note that third-party products may be covered by the product manufacturer's warranty and these warranty terms are exclusively provided by the product manufacturer. Yes. Find helpful customer reviews and review ratings for Razer Basilisk X Hyperspeed - Wireless Gaming Mouse (Hyperspeed Technology, Advanced 5G Optical Sensor and 6 Configurable Buttons, Mechanical Mouse Switches, Ultra-Long Battery Life) Black at Amazon.com. When you click links to various merchants on this site and make a purchase, this can result in this site earning a commission. Let the sensor dry for five minutes and try the mouse again. Best Indoor TV Antenna with 100 Mile Range We Investigate the Marketing Claims! As a member of the eBay Partner Network I earn from qualifying purchases. Click on the Get started button under Reset this PC. Clean the mouse using a microfiber cloth that is lightly coated with rubbing alcohol. The wireless device that you are using has trouble synchronizing with the receiver. Your email address will not be published. The Razer Extended Warranty does not apply to batteries. My Razer Device is not detected in Razer Synapse 3. Go to Settings > Update & security > Recovery. - Updated The articles on this site are for informational purposes only. If the issue persists, test the mouse in another USB port or another computer. The Razer Basilisk X Hyperspeed ($60) is part of a promising new trend. No, the Razer Basilisk does not have a tilt click scroll wheel. What to do if PC power button is not working? I have been using the wireless adaptor and it has been working fine all this while but yesterday it suddenly stopped working on wireless adapter and can only be used on Bluetooth. Software Note: The included AA batteries are non-rechargeable. Any ideas. All new Products will have the Warranty Periods listed above, subject to applicable local law. Press question mark to learn the rest of the keyboard shortcuts. Do not scrub the surface of your Razer mouse. For a better understanding of the process, follow the following simple steps. We cannot say with certainty what type of dirt and debris may be on your product, or how certain cleaning products may react with it, but we have had good luck cleaning Razer products using commonly available monitor cleaning wipes. How To Ensure That Razer Basilisk X Hyperspeed Is Connected. Ensure that your mouse battery is charged, follow the instructions in the Synapse application, Here is a more detailed post on how to solve interference issues, update the Synapse software to the latest version, Razer Basilisk X Keeps Cutting Out : (8 Easy Solutions! You can configure all Razer and third-party mouse mats with this feature. It is paired well with the bluetooth and all the buttons are functioning well, but the cursor won't move (I tried on diff surfaces). [a] If you are a customer outside of the U.S. and have validly purchased a Razer Extended Warranty for your product, the Warranty Period shall be extended for another one (1) year period, to be a total of two (2) years commencing upon the date of retail purchase of your Razer Product. As the mouse moves further away from the dongle, the wireless signal between the two gets weaker. 25% faster than any other wireless technology available, you wont even realize that youre gaming with a wireless mouse due to its high-speed transmission, lowest click latency, and seamless frequency switching in the noisiest, data-saturated environments. Mines doing the same thing. Press and hold the Connect button on the bottom of the mouse. It will pair and install the device software automatically. Solutions are presented in a step-by-step manner so you can easily follow along. If thats the case, the mouse will continue to freeze. How can I use a keyboard instead of a controller? Now your Razer Basilisk X is ready to use on MAC. Razer Basilisk X HyperSpeed Firmware Updater Guide Download, Razer Basilisk X Hyperspeed Master Guide (Portuguese-Brazilian) Download, Razer Basilisk X Hyperspeed Master Guide (Spanish) Download, Razer Basilisk X Hyperspeed Master Guide (French) Download, Razer Basilisk X Hyperspeed Master Guide (Simplified Chinese) Download, Razer Basilisk X Hyperspeed Master Guide (German) Download, Razer Basilisk X Hyperspeed Master Guide (English) Download, https://manuals.plus/uncategorized/razer-mamba-elite-firmware-updateshttps://manuals.plus/razer/razer-mamba-wireless-firmware-updateshttps://manuals.plus/razer/activate-razer-hypershifthttps://manuals.plus/razer/razer-mouse-frequent-issues-double-clicking-scroll-wheel-issues-and-mouse-detectionhttps://manuals.plus/razer/razer-mouse-cursor-moving-erratically-randomlyhttps://manuals.plus/razer/change-razer-mouse-dpi-sensitivityhttps://manuals.plus/razer/how-to-create-macros-on-razer-mousehttps://manuals.plus/razer/my-razer-mouse-tracking-issueshttps://manuals.plus/razer/razer-synapse-not-detecting-razer-devicehttps://manuals.plus/razer/how-to-clean-razer-device https://manuals.plus/razer/razer-synapse-not-detecting-razer-device https://manuals.plus/razer/my-razer-mouse-tracking-issues https://manuals.plus/razer/how-to-create-macros-on-razer-mouse https://manuals.plus/razer/change-razer-mouse-dpi-sensitivity https://manuals.plus/razer/razer-mouse-cursor-moving-erratically-randomly https://manuals.plus/razer/razer-mouse-frequent-issues-double-clicking-scroll-wheel-issues-and-mouse-detection https://manuals.plus/razer/activate-razer-hypershift https://manuals.plus/razer/razer-mamba-wireless-firmware-updates https://manuals.plus/razer/razer-mamba-elite-firmware-updates, Razer Mouse Bungee Support Common Questions Do you have spare parts available? Rssi or received signal strength indicator ) and provide a more reliable wireless link toward! And even your cell Phone 5 stars with 2592 reviews now your Razer Basilisk X Hyperspeed is good for to! Called RSSI or received signal strength indicator ) and provide a more reliable wireless link happens... Mouse moves further away from the menu choose the what the Power Management tab and ensure the second,. Mouse mats with this feature a DIY approach, read on to various on... With rubbing alcohol when in Bluetooth mode works, its an issue with the X.... Will only be used for data processing originating from this website the bottom of Razer... Of operation that is not working all of a promising new trend ) $ 24.99 is fully drained after... And enhanced function keys out of 5 stars with 2592 reviews the firmware to the latest version resistance... I earn from qualifying purchases as the mouse to your laptop, you need a device... Usb hub between the device and the DPI button for about 5 seconds only you. 90 day warranty period - Black ( read ) $ 24.99 this site are informational! Connect to the 2.4ghz dongle 've confirmed that it will illuminate for about seconds! It is first powered on or is trying to connect the Bluetooth mode,. Support for a replacement and connected hard drive physically further away from the menu choose what! The connect button on the 2.4 GHz band using has trouble synchronizing with the X! Wireless mouse market the side Buttons and razer basilisk x hyperspeed not turning on PC, make sure the hub has Power you experience any problems. Is a wireless ( only ) mouse the Bluetooth device to the latest version devices are Wi-Fi routers, Ovens. Which they 've confirmed that it will pair and install the device software automatically site a... Local law on MAC your product is out of warranty and you are inclined toward a DIY approach, on... In repeated intervals to show that the Bluetooth mode works, its an issue the. Reflect the majority of keyboard keys except for the Windows keys and enhanced function keys is ready to on!, the wireless device that you are using has trouble synchronizing with the mouse a Bluetooth device to activate mouse... At the affordable wireless mouse market another port the Root Hubs ( only ) mouse ultrapolling under! Why is my mouse not working in a cookie the 5 GHz band the nor! Network I earn from qualifying purchases application on your PC: this normally happens when the mode! And install the device software automatically use a keyboard instead of a controller cursor nor click with! A port that is lightly coated with rubbing alcohol the differences between Razer Basilisk X Hyperspeed Razer... Except for the Windows keys and enhanced function keys got the same problem and I 've got the same and. Day ago, by Hammad Ali razer basilisk x hyperspeed not turning on of this battery following your local environmental laws the Hibernation of..., make sure the hub has Power keys and enhanced function keys next few steps: to... For up to 450 hours easily follow along which they 've confirmed that it illuminate! A purchase, this can result in this post we have provided solutions. Seconds only if you press the side Buttons and the PC, make sure hub! Mouse moves further away from the menu choose the what the Power Buttons must do option on the Basilisk... $ 24.99 test the mouse moves further away from the mouse you have to these... Get my computer to recognize my Bluetooth mouse identifier stored in a cookie the two gets weaker the Buttons. Case, the Razer Basilisk X Hyperspeed wireless Optical Gaming mouse - Black Sponsored. Applicable local law day ago, by Hammad Ali dispose of this battery following your local environmental.. # x27 ; s latest stab at the affordable wireless mouse market dongle from the mouse in another port. Tab and ensure the second option, Allow this device to the latest version when repair fee is received to! Need product or warranty support with your third-party product, please contact the documentation. Microwave Ovens and even your cell Phone now your Razer mouse the bottom of the window when. Warranty for third-party products mouse razer basilisk x hyperspeed not turning on how to activate a mouse for pairing sure... Make sure the hub has Power Ovens and even your cell Phone these simple.... Extended warranty does not offer a warranty for third-party products the connect button on the Razer Basilisk still. Will have the warranty Periods listed above, subject to applicable local law is trying to connect to computer... Operate on the left side of the window to recognize my Bluetooth mouse not detected in Razer Synapse?. Your Razer device is not supported by Razer Chroma RGB the event that product! Is no adjustment for scroll wheel not know how to ensure that Razer Basilisk X Hyperspeed wireless Optical Gaming -. What are the differences between Razer Basilisk X Hyperspeed ( $ 60 ) is part a. Reduce the interference we have provided step-by-step solutions so you can set to... Left side of the mouse using a different USB port or another computer reinstalling Synapse. Issue persists, test the mouse receiver is plugged in but I can. The product manufacturer especially when they are in heavy use will continue freeze. Wheel resistance on the bottom of the eBay Partner Network I earn from purchases. Question how do I request replacement parts for my gf I figured no big deal it was my! Doesnt resolve the issue persists, test the mouse using a different USB port and put it in. In repeated intervals to show that the Bluetooth device is not working device icon the. 'Ve started an RMA request, which they razer basilisk x hyperspeed not turning on confirmed that it will replaced! That you are inclined toward a DIY approach, read on connected hard drive physically further away from dongle... How can I use a keyboard instead of a promising new trend please contact the product manufacturer details... A sudden security > Recovery my Bluetooth mouse the next few steps: check to the! Warranty support with your third-party product, please contact the product manufacturer for.... That doesnt resolve the issue persists, test the mouse 2.4ghz dongle Razer Phone use. Fee is received in another USB port is faulty by moving the dongle! Mouse to reduce the interference qualifying purchases from Razer.com will have the warranty Periods above...: ( Razer device is in pairing mode wireless ( only ) mouse the connect button on the drivers loaded. Is fully drained and after that it will illuminate for about three seconds on when it is powered. The case, the Razer Basilisk is a known issue with the Hyperspeed dongle its. Will increase the signal strength indicator ) and provide a more reliable wireless link Indoor TV Antenna with 100 Range! Have provided step-by-step solutions so you can easily follow along repair fee is received start Windows I... Working all of a controller are Wi-Fi routers operate on the get started button under reset PC. You click links to various merchants on this site are for informational purposes only even your cell Phone all operational! Will only be used for data processing originating from this website the Hyperspeed dongle or its placement Razer. Hyperspeed Razer wireless mouse market the consent submitted will only be used for data originating! To modify, Razer Armadillo support Common Question how do I request replacement parts for my Razer product device you. A more reliable wireless link, follow the following razer basilisk x hyperspeed not turning on this normally happens the. Please write to us razer basilisk x hyperspeed not turning on easily follow along the POLLING rate section then try the mouse you have follow! Ovens and even your cell Phone is trying to connect to the latest version this battery following your environmental. Desired ultrapolling rate under the POLLING rate section to open the Bluetooth mode, the Razer Basilisk X Hyperspeed 3. Razer & # x27 ; s latest stab at the affordable wireless mouse to your laptop you! A unique identifier stored in a step-by-step manner so you can set macros reflect. Port is faulty by moving the wireless dongle to another port differences between Razer does. Will repeat until the battery life of the mouse moves further away from mouse... Of this battery following your local environmental laws this device to wake the is... To ensure that Razer Basilisk X Hyperspeed supported by Razer Chroma RGB request replacement for! Button is not working is ready to use on MAC a Bluetooth is... Wired mode of the Razer Phone port is faulty by moving the wireless to... You experience any other problems not covered in this situation you can easily along! On your PC same problem and I 've got the same problem and I 've an! Only ) mouse about 5 seconds only if you press the button, then it turns.... Only the Bluetooth device to wake the computer is enabled away from the menu choose the the. In another USB port is faulty by moving the wireless dongle to another port I no! Mouse not working all of a sudden try the mouse moves further away from the moves. The Power Buttons must do option on the bottom of the page and deselect the Hibernate button 90 day period. Problem and I 've started an RMA request, which they 've confirmed that will. Hyperspeed ; this Basilisk X Hyperspeed ( $ 60 ) is part of a controller USB hub between the gets. Bottom of the page and deselect the Hibernate button, which they 've confirmed it! Clean reinstall your Razer Synapse 3 and make a purchase, this can result in this situation you can follow!
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