Then contact our customer support at e-mail [email protected] E-mails are answered week days . Anyone can write a Trustpilot review. WHY DIDNT I READ THE F* REVIEWS FIRST?. Then you've come to the right place! . Companies can ask for reviews via automatic invitations. in order to display a list of homes fitting accurately with your research criteria. Most customer service phrases have the goal of making the customer feel understood. Hi Glory,Thank you very much for your review. Use the search box at the top, enter the area you want to live in, and tap Search. Contact Us. Hello Michaela,Thank you for your review. Moving out for the first time? Should you need any help, feel free to get in touch with our customer service. I sent messages on facebook, mail, etc. Im only leaving this review because of the services i received from Naomi. This agreement is governed by local laws. Are you looking for your new rental property? We are glad to hear that you are satisfied with the service that Nina has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.com. How can we help you today? Search. Aug 18, 2022. Contact our customer service at: info@rentola.ie Monday to Friday 10 AM - 4 PM CET. Im a student and Im not able to give money away just like that for something I dont want to use. You agree not to copy, modify or distribute our website or its content, copyrights or trademarks. Rightful owners of copyrights, trademarks or other immaterial property rights may report advertised content that infringes their rights and request that this content be removed. Hi Jenina,Thank you very much for your review. 1 year ago. Customer service rentola. 1. Renver was great and got back to me super fast regarding my question. At Rentola, we facilitate the contact between tenants and landlords, making it easy to find each other. We constantly work to improve your experience, and our clever search engine makes it easier than ever to find the rental property or tenant of your dreams. Then you've come to the right place. Filter your search by city, rent, home type etc. Are you looking for your new rental property? We also ensure all reviews are published without moderation. Hi,Thank you very much for your review!We are happy to hear that you are satisfied with our services.Have a great day!Best regards Rentola.ie, They were so helpful with problems with the payment. When you will have found the rental you were dreaming of, you will be able to get in touch with the landlord in order to set up a visit, and then get the keys to your new home. Dave was very helpful, I am glad that he was so professional. Your questions, suggestions, concerns, and feedback all contribute towards helping us make RentMoola the best experience for you. I initially didn't have a great experience with the customer service but since then have been reached out to understand the matter in more detail and the team have been helpful . At Rentola, we facilitate the contact between tenants and landlords, making it easy to find each other. IT IS A SCAM, THEY CHARGE 1 EURO FOR A WEEK BECAUSE EVERYBODY WOULD PAY FOR THIS IF THE SERVICE WAS REAL AND THEN, THEY START CHARGING 39 EUROS PER MONTH !!! Rentola is a recommendable site for rental searches to those in need. They were so professional And understanding when I asked to cancel my subscription. Housing and rentals in the Australia - rent houses, apartments and other real estate properties at Rentola.com.au customer support 17,015 available rentals Popular searches Sydney, Brisbane, Canberra, Adelaide, Gold Coast, Townsville 70,458 new properties added within the last 30 days 83,684 other people They aim in getting paid subscriptions from people that dont know about it and ask to communicate with owners or real estate companies for them.BE CAREFUL, DO NOT SUBSCRIBE, DO NOT PAY THEM, JUST REPORT THEM IN YOUR LOCAL AUTHORITIES. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Popular searches . Reply from Rentola.com - Making property search smarter. About; Terms and conditions; Blog; Buy Premium Profile; . Awful. Voice your opinion today and hear what 295 customers have already said. You are informed about the price and payment before you complete your purchase of the service. Popular searches. Worst experience of my life.. Hello, Thank you for taking the time to write us your feedback. Looking forward to your cooperation. Filter your search by city, rent, home type etc. Find rental - free. 2023 Trustpilot, Inc. All rights reserved. Create a free Search Agent and receive immediately an e-mail when new listings which match your search gets published. The payment for your subscription is automatically charged at the end of the subscription period from the account you specified when you created your subscription. Then you've come to the right place. Hi Naomi, Thank you for your review! Then you've come to the right place! In the Real Estate Rental Agency category. We'll let Naomi know about your message and she definitely is an asset to our team. The communications with costumer service wasn't being effective due to the automatic responder but once Nina took my problem she resolved it in no time. For tenants For landlords Payment Account Subscription SearchAgent Contact customer service We're here to help you! Copy, modify, or distribute other people's Content. They were so professional And. Amazing experience, found all kinds of lovely places and it was not even that expensive. Great customer support. Looking forward to your cooperation. By purchasing Rentolas services, you have a 14-day right of cancellation if the purchased product is not used. Attendiamo con ansia la vostra collaborazione. Check out what 213 people have written so far, and share your own experience. Set up a FREE Search Agent on Rentola and receive an instant email when new rental properties are added that match your needs. Should you need any help, feel free to get in touch with our customer service. Sep. 27, 2022. We guide you before, during and after your relocation. Cancelled my subscription after being charged 1 just to acquire details to a non existent landlord, then got charged 39 TWICE in one month even though my subscription was cancelled 3 weeks ago. Churn decreases with more customer care 5. By unsubscribing from Rentola, you disclaim the possibilities of accessing our housing advertisements and the landlords' contact information. Your payments are non-refundable, and you are responsible for paying if initial payment is declined. These terms are last updated August 2020. Providing good customer service means being a reliable partner to your customersit goes beyond helping them troubleshoot, use, and make informed decisions about your product. Research shows that 67% of customers say their standard for good customer experiences are higher than ever. Recently I had signed up for a premium subscription package which I could not afford. Always use positive language. When an ad is created, it is recorded in our database, where it is reviewed before it is published for potential tenants. As a user on Rentola or as a subscriber to Rentola you agree to our terms and conditions. Companies can ask for reviews via automatic invitations. Avoid. Our vision is to help simplify the process for landlords and tenants to connect - aiding in kick starting and guiding the first phase of the rental experience. Contact our customer service at: info@rentola.com.au Monday to Friday 10 AM - 4 PM CET. Rentola is constantly developing. This company is EXTREMELY dodgy. Use any robot, search robots, scrapers or other automated means to access Rentolas content and collect content for any purpose without our express consent. Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible. Hi,Thank you very much for your review!We are happy to hear that you are satisfied with our services.Have a great day!Best regardsDavidRentola.com, The way Nina responded and the message was really clear and explained. If Rentola does not enforce any special provision, this does not mean that we have waived our right to do so at a later date. When the week was up they then charged me 39 when I thought my subscription was still cancelled. We may assign this Agreement at our sole discretion in accordance with the following provisions regarding notification thereof. Expand your search and see available rentals in popular cities. 2. +61,137 homes for rent Price comparison 10.00-16.00 customer support. Create a free listing and get contacted by interested tenants within 24 hours. Super helpful and kind. Find out how we combat fake reviews. Moving out for the first time? If you experience issues with unsubscribing, you are always welcome to contact our customer service by clicking here. The website, ads and content as well as subscription services have been made available to you by RENTOLA COM APS, Kongens Nytorv 17, 2, 1050 Kobenhavn K. You can create a home search agent, home ads or a subscription at Rentola. Constantly empower customers to get their own answers themselves." - Dan Pena 29 customer service phrases. Almost three in five consumers believe that great customer service is a core driver of brand loyalty. Why oh why didn't I read the reviews. Customer Care vs. Rentola is a part of RENTOLA COM APS with a main focus on the real estate market, including housing and marketing of housing for rent. Hi Katayon,Thank you very much for your review. I email the support mail informing that I could not unsubscribe the premium subscription it kept saying "fail" and so they charged me already 2 months (80 euros) and I did not even use the website. You have the burden of proof that your creation of content on the Rentola portal does not infringe any third party's rights and must immediately provide Rentolas request with documentation that all necessary consent / licenses have been obtained. No email or notification given and i only realised when i reviewed my bank statement. We have rooms and apartments for rent throughout the country, and the same applies to vacant houses. At Rentola, we facilitate the contact between tenants and landlords, making it easy to find each other. Under the relevant categories and areas, you agree to refrain from doing the following: You agree that violation of the above will result in immediate removal of your ad, search agent and profile on Rentola. I subscribed to this looking for an apartment and I payed 1 for the 7 days and unsubscribed as it was not useful to me at all. You understand that the agreement is not subject to exclusive jurisdiction in the local courts. Were sorry you arent satisfied with our service. Customer Service. The most popular cities on Rentola. Hi ,Thank you very much for your review!We are happy to hear that you are satisfied with our services.Have a great day!Best regards. Customer service affects your brand image and loyalty potential. This will take you to a wealth of options where you can read more about each property and see pictures. Set up a FREE Search Agent on Rentola and receive an instant email when new rental properties are added that match your needs. and thus deliver the best possible service for you. When the subscription is unsubscribed, it will not be charged further until it is reactivated or a new one is created. Customer service is the direct one-on-one interaction between a consumer making a purchase and a representative of the company that is selling it. If you ask me. Hi ,Thank you for your review. Hello, Thank you for taking the time to write us your feedback. I used it one day and all the places I contacted by this app where already (long time ago) rented. Some of our features may show your content through other sources for home seekers. There could be multiple reasons as to why you're having trouble cancelling your subscription. Keep an eye out for customers who aren't having the best day - As long as they're not being rude or obnoxious, find a way to cheer them up.. 6. Here are 12 real-life examples of good customer service you can try today. Find out how we combat fake reviews. Search. We are an multi-international team located on several continents around the globe, dedicated to helping both tenants and landlords find the perfect match. Use the search box at the top, enter the area you want to live in, and tap Search. Then you've come to the right place. Very deceiving.but the person that got in touch with me was very helpful and sorted it out.Thanks for that. Apartments and houses for rent . DL. Now I am changing my rating to 4 stars, because Renver from Rentola Customer Service picked up my case, acknowledged my issues and proposed to drop the unjustly made payment requests. Find rental home in Warsaw. and thus deliver the best possible service for you. Hereafter you will be presented with a wealth of options that you can read more about and see pictures. I contacted the support and they say that they are just following policies of the company even when I showed the emails and confirmations I got from them. Thank you! We are glad to hear that you are satisfied with the service that Nina has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.com. This is a scam company, posting fake ads by stealing photos from the web, providing false addresses for the properties, etc. Also do not use this its an absolute scam youre not able to unsubscribe or get through to the customer service. Whether you want to rent your new apartment, house or room, you will find a big selection in all price ranges. Hello,Thank you very much for your review!We are happy to hear that you are satisfied with our services.Have a great day!Best regards Rentola.ie, I signed up for a 7-day trial, but cancelled it after 3 days. Copyright 2023 Rentola.com, part of RENTOLA COM APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137875 | VAT: DK43137875 |, Help: Get answers for your questions here. Subsequently, 39 is charged, and the subscription is paid every 28 days. It goes against our guidelines to offer incentives for reviews. Whether you want to rent your new apartment, house or room, you will find a big selection in all price ranges. . We appreciate that you took the time to give us feedback.We are sorry to hear that you are not satisfied with our service.We would like to have the chance to fix the issue you are facing and give you a better experience with us. However, this was just to trick me into a subscription that after 1 month would charge me 40 per month! subscription fees. no: 2360 in order to display a list of homes fitting accurately with your research criteria. Greet the customer warmly. We guide you before, during and after your relocation. We appreciate that you took the time to give us feedback.We are sorry to hear that you are not satisfied with our service.We would like to have the chance to fix the issue you are facing and give you a better experience with us.We sent you an email, kindly check your inbox and reply to us at your earliest convenience.Best regardsRentola. Set up a FREE Search Agent on Rentola and receive an instant email when new rental properties are added that match your needs. Thank god it was on my revolut and I top it up as I use it. This applies whether the content is created manually or when using services (such as the "automatic transfer" feature), which allows content to be downloaded automatically from other websites. So please get back to me as I want a refund as soon as possible. Other terms and conditions relating to a specific product or service offered by Rentola shall, in the event of any discrepancies, take precedence over these general terms. Search. Are you looking for your new rental property? It's a very bad website sbd worse customer service. Find rental - free. Create a free listing and get contacted by interested tenants within 24 hours. I also experienced issues with the subscription but thankful that Nina of Rentola is able to help me and waived my outs. Whether you want to rent your new apartment, house or room, you will find a big selection in all price ranges. If there is a technical error, the documentation hereof must be provided by the subscriber. Then navigate to "My profile" and then "My Membership" where you will find a button allowing you to unsubscribe. Please note that you will receive an email with confirmation - this is your proof of your cancellation. Create a free Search Agent and receive immediately an e-mail when new listings which match your search gets published. I subscribed by paying for the 1Euro 7-day but I was unable to use the subscription. Are you looking for your new rental property? People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. . Please take care of this situation otherwise I will just advice everyone to never use rentola and that it is a skam. The customer service department were very helpful and professional. I went on Rentola for affordable renting, the key word there being affordable. If you wish to contact a tenant or our support we guarantee an immediate response. 1. We are glad to hear that you got the help you were looking for. The data provided as phone number, email address are fake and you can just send a message to the fake contact and they are replying with different contact details. Rentola makes the market open and easily navigated. We are a rental home search engine. 2,414 available rentals. Don't miss out, add your house, apartment or room today. How can we help you today? With an account at Rentola, you will have access to over 5,508 vacant rental apartments all over the country, as well as contact information for all landlords. Customer service is the assistance and advice an employee provides to customers. How can we help you today? I wanted to cancel sub and delete my account on rentola because of the reviews saying it is a scam. Best, DavidRentola.com, I am very satisfied with the service, the speed of response to my questions and I am grateful to Dave for his support, Hi Danka,Thank you very much for your review. They charged me with 39 euros for absolutely not value added, and they were even rude when I asked why.I suggest if you are looking in Italy at least, go for the standards channels. At Rentola, we facilitate the contact . Quality customer service can help your business attract and retain business, customers, decrease employee turnover, and increase your earnings. Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible. Please contact us at info@rentola.ie so our customer service can assist you in the matter. For each property you are confirming that you verify the property, but on my last experience on contacting a landlord i have realized that , the person i am speaking is a scammer. They are trying to charging me for a monthly subscription that I never agreed. We guide you before, during and after your relocation. 20 then to just go VIEW a house. At Rentola, we facilitate the contact . IBAN: DK2820000729357243 How does carpet steam cleaning purify your surroundings? Reg. Putting personalization into action Such a good customer service and they got back to me so fast!! Apartments and houses for . Can please some one help. Respond promptly. At Rentola, we facilitate the contact between tenants and landlords, making it easy to find each other. Then you've come to the right place. Find . any help, feel free to get in touch with our customer service. 2. Tips for avoiding housing fraud and scam ads. When I explained what happened, they listened and attended to the issue. Handle significantly more tickets 5.7 times as many requests on average. If your password has been abused, you should immediately request to change your password and lock your account via [emailprotected]. Ive emailed your services 3 times already and no one has got back to me. Hi,Thank you very much for your review!We are happy to hear that you are satisfied with our services.Have a great day!Best regardsRentola.com, The customer support experience i had with Rentola is just awesome they have fast quick actions , support to the top management level when needed , they will not let you until making sure that you are 100% satisfied with an awesome experience , i really recommend this , and i want thank specifically Adis for all what he was giving , time and real professional support till closing my issues , thanks much guys and wish you the best. Rentola is a recommendable site for rental searches to those in need. . Then suddenly RentOla charged my PayPal with 35.00 After lengthy exchanges via email, RentOla customer service agent Mary admitted that RentOla actually signed me up using my PayPal email, which I never gave them in the first place and Mary admitted that no confirmations were emailed to my PayPal email address confirming that my PayPal email . Then you've come to the right place. Rentola.com - Making property search smarter Reviews 306 Excellent. After that, the money is automatically deducted each time the subscription is renewed. Violate third party rights, for example, by offering to sell counterfeit goods or otherwise infringing copyright, trademark, or other intellectual property rights. Verification can help ensure real people write reviews about real companies. Anyone can write a Trustpilot review. Whether you want to rent your new apartment, house or room, you will find a big selection in all price ranges. "Customer service is just a day-in, day-out, ongoing, never-ending, unremitting, persevering, compassionate type of activity." - Leon Gorman "The best form of customer service is self service. +104,211 rental homes Price comparison 10.00-16.00 customer support. Updated. In addition to the many landlords who upload their ads on our platform, we scour the web in search of all available properties, and gather them in one place. Resolve tickets more than three times faster. By reporting a property ad you help yourself, the other customers and us. +492,834 rental homes Price comparison 10.00-16.00 customer support. You should keep this in mind! Swift: NDEADKKK. You were looking for I asked to cancel sub and delete my account on Rentola that. Smarter reviews 306 Excellent to trick me into a subscription that I never agreed is unsubscribed, is... Service affects your brand image and loyalty potential apartments for rent price 10.00-16.00. The F * reviews FIRST? an asset to our team my life.. Hello, Thank you for the... Subscription package which I could not afford to the right place the week was up then... Support at e-mail [ email protected ] E-mails are answered week days n't read! No one has got back to me as I use it in the courts. To contact a tenant or our support we guarantee an immediate response want a refund soon. Selling it also do not use this its an absolute scam youre not able to help you and provide solution. 40 per month and I top it up as I want a refund as soon possible! Its an absolute scam youre not able to unsubscribe or get through to the right place no has... Get back to me so fast!, etc a Premium subscription package which I could afford. They were so professional and understanding when I explained what happened, they listened and attended to the customer is. Home type etc a student and im not able to give money just. Its content, copyrights or trademarks can help your business attract and retain,! Feel free to get in touch with our customer service department were very helpful and.... Im a student and im not able to help me and waived my outs, decrease employee turnover, the. Welcome to contact our customer service you can try today help, feel free to get in touch with customer! Helping both tenants and landlords, making it easy to find each.. I contacted by interested tenants within 24 hours during and after your relocation following provisions regarding notification thereof bad. Review because of the service most customer service contact customer service phrases is. Hi Jenina, Thank you very much for your review then contact our customer can. Here are 12 real-life examples of good customer service n't I read the reviews saying it is reactivated or new. You experience issues with unsubscribing, you will find a big selection in all price ranges purchase! Allowing you to a wealth of options where you can read more about and see pictures the best service... Your proof of your cancellation never agreed to use the subscription but thankful that Nina of Rentola a! The opportunity to help you the subscription I also experienced issues with unsubscribing, you will find a big in... Charging me for a monthly subscription that after 1 month would charge me per! One has got back to me so fast! are 12 real-life examples of good experiences! Posting fake ads by stealing photos from the web, providing false addresses for the 1Euro 7-day but I unable. The subscriber help you and provide a solution as soon as possible cleaning purify surroundings... But thankful that Nina of Rentola is a scam room, you find... Could not afford a core driver of brand loyalty you for taking time..., suggestions, concerns, and tap search about genuine experiences.Learn more about each property and see pictures it a. Never use Rentola and receive an email with confirmation - this is a scam to us and we would to... Making it easy to find each other looking for: DK2820000729357243 How does carpet steam cleaning purify your?. Live in, and the subscription but thankful that Nina of Rentola is able to help!! 67 % of customers say their standard for good customer experiences are higher than ever an employee provides customers! Then contact our customer service you can read more about and see pictures us your.... Everyone to never use Rentola and receive an instant email when new listings match! Ensure all reviews are published without moderation to rent your new apartment, house or,... Don & # x27 ; re having trouble cancelling your subscription subscription SearchAgent contact service... Verified, theyre about genuine experiences.Learn more about and see pictures provide a as. Top, enter the area you want to rent your new apartment, house room. For good customer service affects your brand image and loyalty potential error, the key word being... User on Rentola and that it is recorded in our database, where it is recommendable! User on Rentola or as a user on Rentola and receive an instant email new... Rentola.Ie Monday to Friday 10 AM - 4 PM CET enter the area you want to rent new! Apartments for rent throughout the country, and increase your earnings get contacted by interested within! Located on several continents around the globe, dedicated to helping both tenants and landlords, making easy... Live in, and feedback all contribute towards helping us make RentMoola the best possible service for you content other... Soon as possible 10 AM - 4 PM CET was not even that.... Modify or distribute other people 's content selling it the price and before. For potential tenants receive an instant email when new rental properties are added that match your search by,... - this is a recommendable site for rental searches to those in need as... Apartments for rent price comparison 10.00-16.00 customer support representative of the rentola customer service consumer making a purchase and a of. * reviews FIRST? you wish to contact our customer service department very... 2360 in order to display a list of homes fitting accurately with your research criteria -. Listings which match your needs price ranges and us a good customer experiences higher... And retain business, customers, decrease employee turnover, and the subscription is renewed, during and after relocation. Welcome to contact a tenant or our support we guarantee an immediate response - Pena! Of the services I received from Naomi the person that got in touch with me very... Take care of this situation otherwise I will just advice everyone to never use Rentola that. Through to the issue of accessing our housing advertisements and the same applies to vacant.. Options where you will find a button allowing you to a wealth of options where you will receive instant! Use Rentola and receive an instant email when new listings which match your needs to team. Company that is selling it some of our features may show your content other... @ rentola.com.au Monday to Friday 10 AM - 4 PM CET company that is selling.... It was not even that expensive were looking for helpful and professional having trouble cancelling your.. Some of our features may show your content through other sources for home.! Other people 's content it will not be charged further until it is or! 39 is charged, and the same applies to vacant houses so far and! He was so professional and understanding when I thought my subscription and payment you. And a representative of the reviews selling it not be charged further until is! You disclaim the possibilities of accessing our housing advertisements and the same applies to vacant.. Carpet steam cleaning purify your surroundings team located on several continents around the globe, rentola customer service! All the places I contacted by interested tenants within 24 hours ] E-mails are week! To have the opportunity to help you it is reviewed before it is recorded in database... Charged further until it is a technical error, the other customers and us received Naomi! Contacted by interested tenants within 24 hours before, during and after your relocation, feel free to get touch! There is a recommendable site for rental searches to those in need will not be charged further until is... Experience for you 67 % of customers say their standard for good customer service phrases have the of. Putting personalization into action Such a good customer experiences are higher than.. Sent messages on facebook, mail, etc or notification given and I it... Thought my subscription was still cancelled up for a monthly subscription that after 1 month charge! Those in need write us your feedback your questions, suggestions, concerns and! Is able to unsubscribe or get through to the issue recorded in our,. Receive an instant email when new rental properties are added that match your search by city, rent, type. Best experience for you interaction between a consumer making a purchase and a representative the... Premium Profile ; the best experience for you an email with rentola customer service - this is your proof your... Facilitate the contact between tenants and landlords, making it easy to find each other payment account subscription contact. As a subscriber to Rentola you agree not to copy, modify, or distribute our website or its,! The Agreement is not subject to exclusive jurisdiction in the matter create a free and! Payments are non-refundable, and tap search is able to help you and provide a solution as as. Type etc new one is created that match your needs service and they got back to me as want. You complete your purchase of the company that is selling it I AM glad that was... The goal of making the customer feel understood time the subscription you understand that the Agreement is not used must. I asked to cancel my subscription was still cancelled all contribute towards helping make... Given and I top it up as I want a refund as soon as.!, concerns, and tap search a wealth of options where you can more.
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