How do I transfer a Transferable Flight Credit to another passenger? You may submit receipts via Email Us on Southwest.com. This left the travel funds in limbo. Southwest initially extended expiration dates on travel funds during the pandemic. How will I receive a method-of-payment refund? Southwest is using the words impacted and affected in a very gray area and not taking care of some of its most loyal customers. Check your DNS Settings. Some, like Loretta Moore, could be stranded for up to a week. I called and talked to customer support for hours, and they ultimately said it is up to corporate to provide an exception and a refund and their hands were tied. Check in. To request a flight refund, travelers can visit Southwest.com, and submit their confirmation number, first name, and last name. Who can I transfer my Transferable Flight Credit to? 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If Southwest denies your refund or compensation for expenses like meals, hotels, and alternative transportation, there's an additional action you can take. And by the way, on May 13 I have 366 dollars of travel funds that I've failed to lose. However, if additional travel funds or a Southwest LUV Voucher is applied to the new ticket, the earliest expiration date of all forms of payment applies to the expiration date of the new travel fund.For example, on March 1, 2021, you use a travel fund that expires September 7, 2022 to book a ticket. No problem right? Rescheduled for 12/27. Canceled. } Can we all do a class action suit together? color: #636363; Submitted claim. } Contact the person to get the number, and be sure you have the correct spelling of their first and last name and the email address associated with their Rapid Rewards account. No action is required on your part! Travelers have always been able to cancel a Southwest flight with no fee, and for nonrefundable reservations a Travel Fund voucher would be issued.This has been great in theory, but travelers were confused about how to . Is anyone making a small claims? Nevertheless, i read this on thriftytraveler.com and I called Southwest Rapied Reward customer service and have confirmed that I will get any points generated up to Jan. 31st 2023 towards companion pass. Both must be Rapid Rewards Members and only one transfer is permitted. content: "(Temporarily suspended. white-space: normal; For bookings made through a Southwest Business channel, there is a limitation to transfer only between employees within the organization. With hundreds of thousands of Americans submitting claims, it may take Southwest a while to catch up. is a contributing writer to The Points Guy where she focuses on family travel. How to transfer your transferable flight credit to someone else: Log in to your Rapid Rewards account. Am I transferring the ticket with the same itinerary to someone else? I called for my flight refund and to be reimbursed for hotel and my rental car. My kids missed Christmas. /* Air Booking Select - Fare benefit sub-label workaround */ You can go online and print your bank statements. Our family was midway through our trip On December 22, 2022 when we had a travel issues. The airline automatically extended the validity of the 2022 Companion Pass by another month, giving travelers whose BOGO flight pass was set to lapse at the end of December through the end of January. Southwest is also giving travelers an extra month to re-qualify for the 2023 Companion Pass and status with the airline, extending the earning period through Jan. 31. Southwest Airlines Co. All Rights Reserved. } If you were impacted by a flight cancellation or significant delay between December 24, 2022 and January 2, 2023, you may submit receipts via Email Us on Southwest.com. The Dallas-based airline canceled more than 12,000 flights last week, ruining millions of passengers' holiday travel plans. } font-style: normal; And the burden lies on travelers to submit the paperwork and follow-up to get some money back from Southwest. #FlyoutTrigger_5 > div > div > div.overlay-container--flyout-content > div > div.header-flyout--content-section > div:nth-child(3) > a:hover .link--text b * { Flight credits unexpired on or created on or after July 28, 2022 do not expire and will show an expiration date until our systems are updated. Its easy to see whos business they value more. html[lang="es"] div.footer div.flex-placement > span.swa-icon.swa-icon_small.swa-icon_external-link-box { Under "payment method," you'll be able to select "Southwest gift card, Travel Funds, or LUV Voucher." . Please pardon our dust while we make this change! } Transferring Flight Credits Policy | Southwest Airlines Find the answers to your questions regarding unused travel funds, transferable flights credits, and more here in our Southwest Airlines Help Center. It should also help ensure you do not forget about funds you have and upcoming expiration dates. Allie Johnson is a Senior Editor at Thrifty Traveler, where she edits and writes news articles, guides, reviews, and other stories. Southwest is providing reimbursement for Customers who were scheduled to travel between December 24, 2022 and January 2, 2023, and their flight was canceled by Southwest or significantly delayed. Southwest said when a flight is canceled, travelers can request a refund for the cost of the unused ticket, which will be issued to the original form of payment. She joined the company in December 2022. Check in. Later you cancel that ticket. That is what I did so that I could submit asap. I used the travel funds to schedule a flight in December. white-space: normal; width:556px !important width:556px !important } It turned out the Travel Fund number is just the confirmation number from the initial reservation that was canceled. The recipient can then use the flight credit to purchase a new ticket and is responsible for any fare difference. color:#111B40; right: 25px; View travel funds Help Center Do flight credits expire? The catch: Only refunds or credits from flights canceled after December 3, 2019 will be shown. U.S. Secretary of Transportation Pete Buttigieg told Southwest in a letter last week he expects refunds to be issued within seven days to travelers who booked with a credit card. Submit Your Receipts for Additional Expenses. However, the airline did not provide specifics on what would be covered, not covered, at what limits, or what that reimbursement process would be like. To request a flight refund, please call us at 1-800-I-FLY-SWA (1-800-435-9792) or email us using the form. This expiration date is also a "must-fly-by date" not a "book-by date." .air-booking-select-compare-fares-secondary .compare-fares-secondary--header-cell { I was still booked through 3/17/2020, and by then COVID had started to shut down the whole country. html[lang="es"] div.footer div.flex-placement > div:nth-child(10) { I know that I've failed to try and use them (for a year) and will now have to cough up 100 bucks to get them extended. To submit a reimbursement request in accordance with our Customer Service Plan, please choose the nature of your email and then select Travel Disruption > Expense Reimbursement Request for your submission. If your flight is cancelled by Southwest and you choose to cancel your trip as a result, you are entitled to a refund for the unused transportation even for non-refundable tickets. Return flight delayed til 12/24. html[lang="es"] .header-flyout--promo-section .link--text div { font-size: 12px !important; } .swa-footer--copyright-text, .footer-copyright--text { Can I receive a reimbursement? Use of the Southwest websites and our Company Information constitutes acceptance of our Terms and Conditions. left: 482px !important; [data-class="swa-g-screen-reader-only"] { Will the recipient get the remaining balance as a flight credit if the new ticket purchased costs less than the transferred flight credits value? Federal regulations require airlines like Southwest to compensate passengers for lost, damaged, or delayed luggage, up to a limit. clip: rect(0,0,0,0); 8Refundable, as long as you cancel your reservation at least ten (10) minutes prior to the scheduled departure of your flight. 6Failure to cancel a reservation at least 10 minutes prior to scheduled departure may result in forfeited travel funds. External site which may or may not meet accessibility guidelines. Watch the video below to see how Transferable Flight Credit works. Click flight credit lookup to find the flight credit. FOX 35 reached out to Southwest for clarification, however, in its response, Southwest directed us to the brief statement already on its website. See more benefits of being a Rapid Rewards Member. Read more about Transferable Flight Credit. } Offer ends 3/13/2023. Add EarlyBird Check-In. However, if you purchased the Travel Protection Cash Refund option on the new booking and subsequently cancel, the portion paid with a travel credit will be refunded as a travel credit. No, you are transferring the funds associated with the transferable flight credit. But it's no more different than if I buy a dozen eggs and forget to look and see if any are broken, and then the check-out person does the same thing, doesn't check. You cannot transfer a partial amount. } } So here I am trying to talk within the community to get some assistance. Southwest Airlines Co. All Rights Reserved. } Southwest's new enhancement to tracking Travel Funds, This post contains references to products from one or more of our advertisers. color: #636363; For a handicapped passenger in a wheelchair this snafu by SW was a nightmare. Welcome to the Community! Can a flight credit for tickets purchased through a Southwest Business channel be transferred? We are out of pocket almost $3,000 & today SW sent an email telling us they are ESCALATING our claim. Teams are working on all of that: processing refunds, proactively reaching out and taking care of Customers who are dealing with costly detours and reroutes, as just a few examples.". Date. contains references to products from one or more of our advertisers value more of '... Plans. by SW was a nightmare catch: only refunds or credits flights! Moore, could be stranded for up to a limit Points Guy where she focuses on family travel you! Please call us at 1-800-I-FLY-SWA ( 1-800-435-9792 ) or email us using the words impacted affected. Escalating our claim Members and only one transfer is permitted impacted and affected a... Booked through 3/17/2020, and by the way, on may 13 I have 366 dollars travel. The whole country also a `` must-fly-by date '' not a `` must-fly-by date '' not a must-fly-by. During the pandemic benefit sub-label workaround * / you can go online print... 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