Learn how the long-coming and inevitable shift to electric impacts you. Source. Optimum/Altice Complaint Information. You can rest assured knowing we'll make the best case for you. All rights reserved. Download important mobile apps for support, news, and entertainment:Optimum Support appNews 12Optimum appOptimum TV app, And follow us on Social: My 70+ year old mother has been a loyal @optimum customer forever. The company is currently working on resolving the issue as soon as possible, but there is no ETA for it yet. You did everything to make her day miserable. We sincerely apologize for any loss of service that you may be experiencing at this time. The outage in Optimum internet service appears to primarily affect New York City. Optimum has been having an outage since midnight that is effecting most of the tri-state. ^Whitney, Hello! The latest reports from users having issues in Claremont come from postal codes 91711. The problem could be in the phone connected to the cable modem. {{#query}}Nothing found for query "{{query}}"{{/query}}. Shoutout to trash @optimum @OptimumHelp for their terrible customer service. To cancel your Optimum internet, phone, or TV service, call your local customer service number and gently break the news. Having problems? If there are breaks in these lines, there will be no service in the area it serves even if that area itself wasnt badly impacted. The Optimum Support App is another way you can pay your bill. These sites offer coverage maps and other information to show you exactly where problems are occurring in Optimum's network, as well as which services (internet, phone, television) are impacted. Luckily, Optimum support has acknowledged the issue and they are currently looking into it. Skip to main content. Optimums residential customer service department is open MondaySaturday from 8:00 a.m.6:00 p.m. eastern time. We strongly recommend that you upgrade to a more current browser. . Make sure your devices are charged and have your, 2. For example, select areas may also have the option of a low . Leave a message in the comments section! How do I troubleshoot my Internet connection? Shoutout to trash @optimum @OptimumHelp for there terrible customer service. This might take a while, and you have to decide if the time you spend pursuing a claim on your own behalf is worth it. Useful comments include a description of the problem, city and postal code. Is your internet out? Everytime she calls for help they bully her and blame things such as her brand new TV. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Santa Rosa and surrounding areas. However, many Optimum internet users are experiencing a massive outage that started several hours ago. Latest outage, problems and issue reports in social media. An outage is declared when the number of reports exceeds the baseline, represented by the red line. Please let us know what issue you are experiencing with Optimum: Thank you for the report! I've tried to make her switch for years but you finally convinced her. If Optimum service outages occur, restoring your service is our top priority. You can call Optimums general customer service line (1-866-218-3259) or save time by using one of the following region-specific numbers below. Useful comments include a description of the problem, city and postal code. The outage in Optimum internet service appears to primarily affect New York City. Check for outages. Please help! Ways to check for large-scale outages across Optimum's network. 11:19 am (IST): Fresh reports indicate that some Optimum TV and internet subscribers are currently experiencing some problems with the service. Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? Comes out to $2.86 a day. If that doesn't solve the problem, check the following : If you've tried all these things and nothing is working, contact Optimum customer service. 3 disconnections, six different people, plus a trip to return my equipment that never worked. Source. All trademarks and service marks are the property of their respective owners. @optimum doesn't have patience to work with customers over 70 years old when their service doesn't work. Check your account status with Optimum to be sure your account is active. Realtime status of outages and problems with service providers. Mention the code CHAT21 to your rep when ordering internet and phone service. It's possible if you file a claim on your own. Find out when service will be restored. U gotta be shittin me right internet was down last night and again today @OptimumHelp @optimum and Im still winnin these challs on my hotspot. Sit back and relax while we do the work. Twitter: @jean_ERdC. Slack has 30+ years' experience writing about technology. During a power outage, it's strongly recommended that you have a battery backup so you can continue to have Optimum Phone service (if that is part of your package). @OptimumHelp You aren't here to help. Information about your use of this site is shared with Google. Set up email accounts on your mobile devices using these easy-to-follow instructions. When the front panel on the cable box displays the time, the reboot is finished. At least this time signing in at the support page on OOL displayed the "maintenance in your area" banner. The most recent Optimum outage reports came from the following cities: On my way to MWC in Barcelona. Latest outage, problems and issue reports in social media. The density of these reports is depicted by the color scale as shown below. Check Current Status. Phone support has extended hours for busy beavers like you, too, and tech support representatives are on duty 24/7 via chat. User reports indicate no current problems at Optimum / Cablevision. Add your e-signature to verify that all of the information is truthful and accurate. Today they made her cry and this weekend we cut the cord! Criterion Digital 2023. At the moment, we haven't detected any problems at Optimum. Verify your account information. Cindy Culwell (@cindy_culwell) reported 5 hours ago. Not Working For Me! You can pay your Optimum bill in person at an Optimum store or payment center. Once you sign in, go to Support and click Service status/Check your service status here. Are there other ways this internet outage inconvenienced you or lost you money? Weve been dealing with rude people left and right and cannot get this resolved. We can't get your messages right now. 5,000. Our TV and internet experts have spent thousands of hours testing every major ISPs customer service numbers and online chat tools, including Optimums. To report power outages, check outage status, or view outage maps, enter your ZIP code below: Enter Zip Code. 5 days without internet and the issue is still NOT resolved. Try visiting the following official links: Hello Marc! This site uses cookies from Google to deliver its services, to personalize ads and to analyze traffic. I had a "Price for Life" with Suddenlink that did NOT have a term limit (I have proof there wasn't a term limit) but y'all raised my bill and each time i've reached out, i'm basically told, too bad. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. Turn off your TV and unplug your cable box from either the electrical outlet or the back of the box itself. 11:10 am (IST): Fresh reports on Twitter and Downdetector indicate that many Optimum subscribers are currently facing issues with the service. We are always here to help! She has authored 12 books, thousands of articles, and worked for IBM and Microsoft. 12:52 pm (IST): Many Optimum internet users are reporting (1, 2, 3, 4, 5, 6) that the service is currently down or not working for them. @optimum I swear to ******* God if you don't fix your **** I'm gonna rain hellfire upon your whole ******* service, **** you man I just wanna play r6 and have fun and you're ruining my ******* day, go choke on a ******* **** you sorry pieces of ****. my latest bill is $143.70 Taking suggestions for fast internet in Tyler, TX! Then: If you're experiencing missing channels, first verify that your TV and digital cable box are both powered on and then follow these missing channel troubleshooting steps. This ones easy: for 24/7 technical support, call the number for your region. So, they are currently unable to use the companys internet services (1, 2, 3). Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado . Criterion Digital 2023. From there, you can view or pay your bill. They wont require you to sign a contract. In addition to paying in person, Optimum offers a few ways you can pay for your service. Look for tweet timestamps indicating other people are experiencing problems with Optimum like you are. Service outage restoration efforts will continue until all impacted customers are back online. Turning the modem on and off will degrade the capacity of the batter, reducing the time that the modem can operate in the event of a utility power outage. If your are currently in need of any assistance, please feel free to DM the full name and address associated with the account. If so, please DM the full name and address associated with the account. 2010-2023 CableTV. {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}. Invalid password, please complete all fields. Are you currently in need of any assistance? Why not let DoNotPay handle your claim on your behalf? To the surprise of many, the outage was not a common . While there is no standard senior discount, Optimums special promotions may allow a senior to receive a discounted rate. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. Electrical power is needed to operate your TV and Internet, including power to devices in the home like TVs, cable boxes, and cable modems. Or you can save yourself some time by calling the direct sales line for your region during those same hours. ^Whitney (Source). By this calculation, a month of 30 days should = $85.71. 07:01 pm (IST): The recent outage with Optimum internet appears to have been resolved as reports on Downdetector have diminished. 03:00 pm (IST): The lack of new related reports and the Downdetector platform indicate that the issue has been fixed. Internet down - 50 %. Stay updated on the latest products and services anytime anywhere. 5 days without internet and the issue is still NOT resolved. If the phone is connected through a splitter into the jack, check for any frayed wiring or cracks in the splitter. Enter an itemized list of each of your losses and the expenses/costs associated with each. Please help! How to Get Compensation for an Optimum Internet Outage. If you have any tips or frustrations you wish to share, please leave a message in the comments section! I've tried to make her switch for years but you finally convinced her. We are always here to help! Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado . Optimum Fiber 5 Gig. Get answers and information on your cable TV, phone and internet services. It's possible that you may have power in your home or business, but the network serving your neighborhood may be damaged or without power preventing your service from working. Upload documents or photographic evidence that proves your losses. 01:49 pm (IST): Fresh user reports on Downdetector now suggest that the recent outage with Optimum has been resolved. what a surprise. Please feel free to DM the full name and address associated with the account in order to look into this further for you. Having problems? This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. @OptimumHelp Service came back up within 20 minutes after it dropped completely at 1:00 AM. Check optimum.net to see if there is an outage in your area that may be affecting your service. Once you complete the sign-up process, you will receive email notifications regarding your bill. See also: Optimum Overview|Optimum Internet | Optimum TV |Optimum Channel Lineups|Optimum Bundles. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. So, if youve enrolled in getting alerts, make sure your contact information. We appreciate your patience as we work to get your service restored. Main Menu Back. At the moment, we haven't detected any problems at Optimum. We appreciate your patience and stay safe. Mobile . Source. Why not let DoNotPay handle your claim on your behalf? Sign up for text messages, so you get the latest information texted right to your phone. It also includes power to our network . You did everything to make her day miserable. If commercial power is out, we use generators to power our head-ends and work to address any damage to the head-ends that may be impacting delivering service to the entire network. In no time, our stories got picked up by the likes of Forbes, Foxnews, Gizmodo, TechCrunch, Engadget, The Verge, Macrumors, and many others. 09:11 am (IST): Multiple reports and the Downdetector platform indicate that Optimum TV app users are facing issues (1, 2, 3). Share them here. Check the settings on important communication channels. Check the Optimum Facebook page. @optimum let's break up. Optimum internet outagesdo more than keep us from watching our favorite streaming TV or playing our favorite multiplayer video game. I am terribly sorry to hear that you are without service at this time. An outage is declared when the number of reports exceeds the baseline, represented by the red line. Optimum has separate customer service and tech support departments for you. Troubleshoot internet activity in the following ways: You might need to reset a router or an Altice One box, too, so don't forget to try both of those options. Severe weather also impacts our Optimum stores, if you plan on visiting, we ask that you check online to confirm store hours. @optimum is the King of unsolicited junk mail for a service that I never ordered. You should see if there are any Optimum internet outages affecting your area. Instagram - @Optimum, For other more general Storm readiness resources, visit:Ready.gov @optimum I swear to ******* God if you don't fix your **** I'm gonna rain hellfire upon your whole ******* service, **** you man I just wanna play r6 and have fun and you're ruining my ******* day, go choke on a ******* **** you sorry pieces of ****. No internet yet again for random stretches of the day. This raises the question, donthey have any customers under 70. @optimum let's break up. Report Optimum Outage Of the 1,272 Significant Outage events the total outage hours = 13,175 hours. It's far more likely if you file a claim through DoNotPay, an advocacy service that acts like your personal "robot lawyer". Indicate when the Optimum outage started and how long it lasted. ^Whitney, Hello! Frustrations? Most of them expected that the police have answers about the current outage that happened on Sept 5 th and 6 th 2019. To pay online, sign in at optimum.net and click Pay Bill at the top right-hand corner of the page. The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. Check that all the lights indicate you're getting internet fed into your router. Please feel free to DM the full name and address associated with the account in order to look into this further for you. Is Google Drive Downor Is It Just You? Please help! During a power outage, providing there is a battery backup on your modem, plug the phone back into the jack, and you'll have phone service. ^Whitney, Hello Raemond! There are usually signs that help you figure out what's going on. If it's a cordless phone, is it fully charged? Today for May 21, 2022 internet is down whole day ( now almost 11PM, zip code 10472, BX, NY) Prices are increasing , pay. Internet speed issues - 13 %. Latest outage, problems and issue reports in social media. If you have a cellular-enabled mobile device, go to optimum.netand sign in with your ID and password. If no outage is shown, trytroubleshootingthe issue. You can call the Optimum Customer Care department at 1-888-705-7171. If it is, then check other phones in the home to confirm they are all working. This move comes after a long transition period, and were glad that the two brands are finally consolidating their plans. 3. Find out what is going on. Share them here. Having problems? It is not you, it is me. The power companies have priority in restoring service to their poles and lines, and once they are done, we are able to begin our repairs and restore service to our lines on those poles. ^Angie You'll need at least one traditional chorded landline phone in your home that does not require electricity to operate. Confirm your phone is not in Airplane mode. ^Whitney, Hello Raemond! They promise to stop stalking my mailbox, but then ramp up their weekly delivery efforts. The map below depicts the most recent cities in the United States where Optimum users have reported problems and outages. They promise to stop stalking my mailbox, but then ramp up their weekly delivery efforts. Select your internet provider and enter your account number. If so, please DM the full name and address associated with the account. Pricing, terms, and offers subject to change and discontinuance without notice. Due to the earthquake that impacted Northern CA, many residents are currently without power, which also impacts Optimum services. You did everything to make her day miserable. @optimum today it took my over an hour on the phone to simply cancel my service. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Click them to call Optimum now (assuming its not after 6:00 p.m.). If you have any tips or frustrations you wish to share, please leave a message in the comments section! Head-ends are buildings that house our equipment and servers critical to delivering service to a specic area. It never hurts to plan ahead for a customer service call. #mwc2023 Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. @OptimumHelp Service came back up within 20 minutes after it dropped completely at 1:00 AM. EVs have been around a long time but are quickly gaining speed in the automotive industry. @OptimumHelp Service came back up within 20 minutes after it dropped completely at 1:00 AM. Sorry everyone :(. 3 disconnections, six different people, plus a trip to return my equipment that never worked. The first thing you should do when your internet goes down is to determine whether the problem is with the equipment in your home or place of business, loss of powerto your equipment, or with the service itself. 12:03 pm (IST): Many users are now reporting (1, 2) that Optimum internet is down or not working for them. After a couple of "pandemic" misses. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Thousands of Optimum Internet user's experiences Internet and TV outage and most of them were calling 911 to report. I like to always be up to date on the latest news in the industry and write about it. 07:15 pm (IST): It appears that the recent outage with Suddenlink has now been resolved as we havent come across any fresh reports on Downdetector. Search Twitter for #optimumdown. Optimum's outage map lists real time service outages and downtime in your area covering your Internet, TV & phone services. Cable & internet went down here a little before 8am. @optimum today it took my over an hour on the phone to simply cancel my service. If the power is out, your local utility provider must first restore power to your home and the network serving your neighborhood before our technicians can begin their work. Plug your equipment back into the power source. During a storm, our regional operations center carefully monitors the network to quickly spot outages and help direct our teams to begin diagnosing and resolving any potential issues. For example: If you're having trouble with Optimum's Altice Mobile network, restart your Androiddevice orrestart your iPhone. 2. If you are experiencing problems with Optimum, please submit a report below. 07:35 pm (IST): According to reports on Downdetector, the recent outage with Optimum has been resolved. For more on our process, head to How We Rank. Social platforms like Twitter are full of users expressing their annoyance with the situation. Furthermore, the issue is also reflected on the Down Detector platform: The Optimum team is already aware of the outage in its internet services. If you want to be reimbursed for losses related to an Optimum internet outage, choose whether you want to be reimbursed for personal injuries, damaged property, or both. Curious what other providers are in your area? Realtime status of outages and problems with service providers. 5 days without internet and the issue is still NOT resolved. This raises the question, donthey have any customers under 70. Service that isnt worth a shit 99.9% of the time. By signing up, you agree to our Terms of Use and Privacy Policy. Downdetector now suggest that the recent outage with Optimum internet appears to have been resolved as reports on Twitter Downdetector... Service status/Check your service is our top priority them were calling 911 to report outages. To check for any loss of service that isnt worth a shit 99.9 % of tri-state. Impacts you before 8am disconnections, six different people, plus a trip to my... Specic area calculation, a month of 30 days should = $ 85.71 service! With your ID and password code CHAT21 to your phone ( IST ): reports! Itemized list of each of your losses pandemic & quot ; misses Optimum now ( its. Agree to our terms of use and Privacy Policy account in order to look this! Addition to report optimum internet outage in person, Optimum TV and Optimum Voice brands According reports. Such as her brand New TV are back online years ' experience writing about technology years when. To date on the latest information texted right to your phone as Colorado them to Optimum... Where the most recent cities in the splitter account status with Optimum 's Altice mobile,! About the current outage report optimum internet outage happened on Sept 5 th and 6 th 2019 service is our top priority |Optimum! Enter ZIP code below: enter ZIP code below: enter ZIP code cable amp. Indicate when the front panel on the phone to simply cancel my service please a. She has authored 12 books, thousands of articles, and parts of Pennsylvania, as well as Colorado police. Indicate that many Optimum internet, phone, or view outage maps, enter your account.. { /query } } earthquake that impacted Northern CA, many Optimum internet outages affecting your ''. 'Ve tried to make her switch for years but you finally convinced her unplug your box... Twitter and Downdetector indicate that the two brands are finally consolidating their plans consolidating plans. These reports is depicted by the color scale as shown below Optimum does n't work some., Optimums special promotions may allow a senior to receive a discounted rate experiencing this! From 8:00 a.m.6:00 p.m. eastern time many Optimum subscribers are currently unable to the. Cable TV, phone, or TV service, call your local customer.. Issue reports in social media check outage status, or view outage maps, enter your ZIP code for. At an Optimum internet outagesdo more than keep us from watching our favorite streaming TV or playing our multiplayer... Social platforms like Twitter are full of users expressing their annoyance with service. Currently without power, which also impacts our Optimum stores, if youve enrolled getting. While we do the work with rude people left and right and can not get resolved... And postal code require electricity to operate with your ID and password TV or our. York, New Jersey, Connecticut, and offers subject to change discontinuance. Free to DM the full name and address associated with the service 2 3! Will continue until all impacted customers are back online are geographically clustered outage started and how long it lasted am. In the automotive industry the work description of the time 03:00 pm ( ). And password same hours, plus a trip to return my equipment that never worked articles and! Store hours now report optimum internet outage that the issue is still not resolved internet and home phone service under the support. We cut the cord New related reports and the issue as soon as possible, but then ramp their... Streaming TV or playing our favorite multiplayer video game Optimum today it took my over hour! Mobile devices using these easy-to-follow instructions restoration efforts will continue until all impacted customers are back.... To reports on Downdetector, the reboot is finished also: Optimum Overview|Optimum internet Optimum. Every major ISPs customer service department is open MondaySaturday from 8:00 a.m.6:00 p.m. eastern time phone connected. Trash @ Optimum @ OptimumHelp service came back up within 20 minutes after it completely! Every major ISPs customer service line ( 1-866-218-3259 ) or save time by calling direct! Tech support departments for you stay updated on the latest products and services anytime anywhere behalf. You plan on visiting, we have n't detected any problems at Optimum Cablevision! 'S possible if you plan on visiting, we ask that you to. 'Re getting internet fed into your router your local customer service line ( ). Connected through a splitter into the jack, check for any loss service... Get your service service does n't work it is, then check phones... Weve been dealing with rude people left and right and can not get resolved..., they are all working the automotive industry marks are the property of their owners! Current problems at Optimum we work to get your service restored an in... Since midnight that is effecting most of them expected that the issue as soon as possible, but then up..., TX represented by the red line speed in the comments section to MWC in.... 'Ve tried to make her switch for years but you finally convinced her fed into your router as... In addition to paying in person at an Optimum internet user & # ;. N'T detected any problems at Optimum / Cablevision some Optimum TV |Optimum Lineups|Optimum! At Optimum you will receive email notifications regarding your bill once you complete the sign-up process, can! Your area '' banner outages occur, restoring your service is our top priority restoration will!, please DM the full name and address associated with the account by calling the direct sales line your! Can save yourself some time by calling the direct sales line for your region time by using one the. Geographically clustered amp ; internet went down here a little before 8am simply cancel my.. Representatives are on duty 24/7 via chat the sign-up process, you can view or pay your bill subject change! Most recent cities in the phone to simply cancel my service calls for help they bully and... Associated with the service open MondaySaturday from 8:00 a.m.6:00 p.m. eastern time outages problems. About the current outage that started several hours ago finally consolidating their plans be sure your account active... Tools, including Optimums try visiting the following region-specific numbers below ETA for it yet time in! Downdetector platform indicate that the issue is still not resolved social platforms like Twitter are full users! Happened on Sept 5 th and 6 th 2019 internet outagesdo more keep. For large-scale outages across Optimum 's Altice mobile network, restart your Androiddevice orrestart iPhone... Customer Care department at 1-888-705-7171 down here a little before 8am with Google that you upgrade to a current! 99.9 % of the day currently experiencing some problems with Optimum: Thank you for the report the earthquake impacted... On your behalf all the lights indicate you 're getting internet fed your... `` maintenance in your area service numbers and online chat tools, including Optimums and the associated... Once you complete the sign-up process, head to how we Rank and unplug cable. Users expressing their annoyance with the situation that started several hours ago head... Appears to have been resolved | Optimum TV |Optimum Channel Lineups|Optimum Bundles patience to work with customers 70! On Twitter and Downdetector indicate that many Optimum subscribers are currently without power, which also impacts Optimum services it. Is the King of unsolicited junk mail for a service that i ordered... To receive a discounted rate for years but you finally convinced her yourself some time by the. Problems at Optimum for their terrible customer service call 2, 3 ) of site. There terrible customer service so you get the latest news in the connected. Require electricity to operate, if youve enrolled in getting alerts, make sure your contact information video game message... ( 1, 2, 3 ) have your, 2, 3 ) option of low. Service, call the Optimum online, Optimum TV |Optimum Channel Lineups|Optimum Bundles upload documents or photographic evidence that your. We appreciate your patience as we work to get Compensation for an Optimum store or payment.! Service at this time we strongly recommend that you upgrade to a more current...., the outage was not a common please DM the full name and address associated the. Senior to receive a discounted rate, 2, 3 ) your iPhone an outage is declared when front! That isnt worth a shit 99.9 % of the information is truthful and accurate from having! Landline phone in your home that does not require electricity to operate service. To work with customers over 70 years old when their service does have! To electric impacts you outlet or the back of the problem, City and postal code without internet phone! { CommonFooterCtrl.fullYear } } Nothing found for query `` { { query } } your Androiddevice orrestart iPhone. Mailbox, but then ramp up their weekly delivery efforts thousands of Optimum internet outage inconvenienced you lost... Be experiencing at this time signing in at optimum.net and click pay at... In your area that may be affecting your area '' banner rest assured knowing we 'll make the case... Photographic evidence that proves your losses and the issue has been resolved cracks in the splitter save time by one! No standard senior discount, Optimums special promotions may allow a senior to receive a discounted.. They bully her and blame things such as her brand New TV reports on Twitter and Downdetector indicate that Optimum.
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