Most of that responsibility sits within the Strategy & Operations team. The interview process includes a phone screening, an online assessment, and a final in-person interview. Can you help share any prep tips to be successful in the below interviews ? Manager, Strategy & Operations salaries at DoorDash can range from $151,104-$174,143. DoorDashs Strategy and Operations team can fairly be described as the companys lifeblood: they continuously push out new features and processes to users, then carry valuable on-the-ground insights back to headquarters. We also do de facto research and development; our team members keep track of whats happening on the ground in each market and experiment with new ways to serve our stakeholders. I applied for an ops role late last year. But it was an exciting transition for me, and a hugely rewarding one: The challenges were solving are always becoming more nuanced and complex, and now I have the bandwidth to dig much deeper into the problems Im most passionate about. I help our teams make decisions about growth, financial, and operational strategies in 10 markets throughout the Midwest and Canada, with more launching soon. Ive also learned to look at every conversation from the other side. In other words, the 2018 cohort has higher spend after Year 1 than the 2016 cohort after Year 4. signed a deal with a national retailer, BevMo. We usually stay in a city for six to eight weeks; the idea is to lay down the strongest possible foundation before we flip the on switch, then hand the market off to the team who will run it long-term. Heres a visual example of what an experiment and its results can look like. I spend a lot of time finding solutions; I might look at why it takes Dashers longer to reach certain merchants, or how we can tailor our selections to attract more customers. If were making a major push in delivery speed, for example, the customer side needs to be prepared, because as quoted times decrease, volume tends to increase. In this article, I wanted to dive deeper into that aspect and share more insight into our partnership with the S&O team. DoorDash, which went public in December, has undoubtedly benefitted from food delivery trends over the past year.The company's stock began trading at $182 per share on Dec. 9, 2020, and while it . About the Role. With data from the over 900 million orders that have been completed through the platform since founding, theyve made it more efficient and profitable to deliver food from A to B than anybody else. Finally, I also write a weekly newsletter on Substack where I share the lessons learned from all the start-up that I come across. Check out open roles or get in touch with Katie Frank, katief@doordash.com, to learn more. Im focused on balancing Dashers within the larger marketplace: making sure the right number of drivers are on the road to give every customer a positive experience. We try to influence before a solution is set in stone, so that we are not just validating it. There are many other occasions where collaboration can happen. I see my role as making sure the different teams in each market have what they need to do their jobs and as eliminating any barriers to their success. Ive heard this repeated often: Speak as if youre right. At DoorDash, I am empowered to do that, and I can have an impact on not just one aspect of the business but sometimes the entire company. People who can easily transition from a 5-foot level to a 10,000-foot level thrive here too: the people I admire can quickly go from talking about a very specific process to asking how it impacts our overall strategy. It can be tough to find people with a willingness to go above and beyond, but who are also humble and generous. If we launch an expensive out-of-home marketing campaign in LA, that reduces the budget for marketing in Canada. Example of partnership: In a segmentation study, the researcher identified picking up beverages (coffee, tea, juice, etc.) What matters to them, and how can we build a product that helps them achieve their goals? Not every operational test becomes a product. They can name all the rock star Dashers and bestselling merchants. What is the next big thing for us? We want our team members to leverage their strengths and go where theyre excited to challenge themselves. Its not as much travel as careers in consulting, for example, where youre away Monday through Friday and come home on the weekends. Were determined to leave our mark. Posted 1:12:12 AM. But rather than going head-to-head with the incumbents in metropolitan areas, DoorDash saw an opportunity in underserved markets American suburbia. DoorDash uses machine learning (ML) to analyze thousands of merchant menus, and has seen hefty improvement in menu performance from experiments involving header photos and more information about the restaurant. Ultimately, Im responsible for profit and loss across my region, identifying opportunities to expand our current markets, and designing strategies for entering new ones. We know that consumer behavior is sticky, with recent studies showing that a majority of consumers plan to continue getting food delivered from restaurants as much as they have, or even more, when the pandemic does subside. is a common use case for power users. empower dashers with an efficient delivery process to they can deliver more orders per unit of time, with a predictable, transparent way to earn money. while also balancing the dynamics of a three-sided marketplace. As does the entire DoorDash organization. DoorDash has built an incredible analytics machine that allows granular optimization experiments on the tiniest little things across the food delivery lifecycle. Listen as if youre wrong.. You have experience blending analytics and creativity to scope and implement solutions, working as an individual contributor and as part of a larger team. The whole process takes six to eight weeks. My goal is to put the pieces in place for the market to scale up naturally after I move on. It is a dataset with drivers, delivery times, money made, and tips. If you talk to a successful Launcher about a market they started, theyll know it front to back. So why is that? Since all these metrics are expressed as a function of GOV, we can calculate a few metrics: These metrics are only expressed in a percentage of GOV. . I worked at a startup after graduation, advising movie and music studios on how to maximize their potential at YouTube. Operators need to easily flex between both of those mindsets. I applied and interviewed for DD strategy and operations role (was rejected in the last round). Through office hours, a member of the research team worked with the S&O partner to set up an easy way to recruit and schedule time with customers, and reviewed the interview scripts to make sure no biased/leading questions were being asked. That number drops to 2% in the subsequent years to keep customers on the platform. One is delivery volume: Are we getting more orders and growing every day? Consultant, Go to company page On a personal level, these would be the things I wish to achieve in my life. I have a business degree and went right into consulting, which eventually got monotonous. Our team starts every week with a list of projects, and makes note of anything were working on that might affect another side of the business. DoorDash has built an incredible analytics machine that allows granular optimization experiments on the tiniest little things across the food delivery lifecycle. Balancing these priorities is an interesting challenge, and things only become more complex as we factor in varying geographies, vehicle types, and societal norms. The organization is divided into seven regions across the U.S. and Canada. I didnt really have a sense of joy in my work before I came here now I walk through the door every day with a smile on my face. We are looking for a remarkable Senior Associate, New Verticals - Strategy & Operations to join our passionate team at DoorDash in New York, NY. We attribute our category-leading spend retention and capital efficiency, in part, to this obsession. Fang: Building the DoorDash logistics network was an expansive effort, and is an ongoing effort across our company today. No matter what position you may hold within their organization, Doordash always encourages innovative and outside-the-box thinking. Its the operating flywheel kicking in, see page 112 of the S-1: Contribution Profit (Loss) as a percentage of Marketplace GOV has improved over time as our overall cost structure has become more efficient due to operational and technological enhancements. As a result, much of the DoorDash marketplace is now driven by data. As a result, we had trouble raising capital and wound up raising a down round. Each individual market is working toward the same goals, but we all need to get there in different ways. How long will a pint of ice cream stay cold? The lower density of suburban areas turns out to be an advantage, because of less traffic and better parking. For more detail on tech stack, latest project, people I recommend you head over to the DoorDash engineering blog for more. Everyone wants to contribute the strongest strategies they can to improve our overall approach. Strategic Partner Manager Career. See all Manager, Strategy & Operations salaries to learn how this stacks up in the market. One of the key metrics I look at is the net promoter scores of my team members, which helps me better understand how happy and engaged they are in their jobs. Case Study 2. With DashPass, customers pay a flat monthly delivery fee (today $9.99) for unlimited deliveries from eligible merchants and orders over $12. RIP DoorDash hiring process. DoorDash embraces and invests in this function because of our belief in an ownership mentality our employees can develop the strategy and execute it. By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. Junior Operations Manager (m/f/d) Vollzeit, Kingston upon Thames, England, United Kingdom, Technical Manager - CAD Methods and Processes, Strategic, Policy and Development Manager, Changez d'horizon devenez Consultant Selescope h/f, Senior Commercial Finance Business Partner - Fixed Term Contract (2 Years), Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates, Responsable de la Sous Traitance d'Etudes F/H, Whner GmbH & Co.KG - Elektrotechnische Systeme, Strategize Create plans against the Merchant Services strategy of building a seamless onboarding, menu, and photo experience that delights merchants, Experiment Use data-driven insights to run process improvement tests, Analyze Build the analytics infrastructure, metrics and tools that power our team's operations and strategy, Influence Manage projects with our sales, partner management, operations, product, engineering, and business operations teams to improve the merchant experience and achieve targets, You have 6+ years of experience in strategy & operations or consulting; high-growth startup experience is advantageous, You have experience leading cross-functional projects and hitting goals, You are comfortable manipulating datasets; SQL experience is advantageous, You always look for ways to improve and want to shape the direction of the company, You can motivate people at all levels across the organization, You can translate high-level goals into relevant plans, You love getting to a low level of detail. , because of less traffic and better parking Strategy and Operations role ( was rejected the... 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